Lulus Return Policy [2024] – Online Refund & Exchange


Lulus Return Policy

Lulus Return Policy – DoNotPay can assist you in swiftly and easily returning an item if you’re a Lulus client seeking for a simple solution to do so.

We know how to make the return procedure simple, regardless of whether you didn’t like what you received or ordered the wrong thing. Learn more about Lulus’s return policy and find out how to get your money back quickly by following our detailed instructions.

Lulus Return Policy

What is Return Policy?

Return packages must be postmarked within 30 days of when your order was delivered. After this deadline, return packages might not be accepted.

Return shipping is free for packages that have a postmark made within ten days of the delivery date. If you send back a package after 10 days, $7 will be deducted from your refund.

No matter how much they cost, things that are on final sale are not eligible for returns, credits, or refunds.

Returns must be in brand-new condition, which means they must still have the sanitary liner inside and not have been worn or washed.

Items must be returned with all vendor tags still attached.

Shoes must be returned to their original boxes. It is preferable to pack the shoes in a different box or postal mailer rather than using the shoe box as a shipping box.

It is required to return health and beauty products unopened, in their original packaging, and with the seal still on them.

Dust bags that came with handbags and purses must be included when returning them.

The correct sizes for items that were purchased as a set must be returned, just as they were.

No returns will be accepted for anything with apparent evidence of usage, makeup, animal hair, dander, deodorant, perfume, or anything else that doesn’t comply with our return policy.

Gift cards cannot be exchanged or refunded in cash.

Customers who return an excessive amount of merchandise may have their service terminated by Lulus.

How do I make a return?

Enter your email address and order number to get in. Follow the steps to start your return and get your return label within 30 days of delivery. *

If you have a Lulus account, you can also manage multiple orders and returns in one place by logging in and looking at your order history. Here, you can find more information about our return policy.

*If you return or exchange items with our labels and the postmark is more than 10 days after the day you got your order, $7 will be taken out of your refund to cover the cost of return shipping. Here, you can find more information about our return and exchange policies.

What is Exchange Policy?

The same item in a different size is the only thing you may exchange online.

Orders that have been fully paid for with Store Credit, Klarna, or Afterpay cannot be exchanged. If you used one of these methods to make your payment, please see our Return Policy to learn how to ship the item back.

A single online exchange is permitted per item.

Online exchanges are only permitted with US shipping addresses.

If a different size is offered and you purchase something on final sale for more than $25, you may swap it. It cannot be exchanged if the required size is not available.

Items from the last sale that cost less than $25 are not eligible for returns or exchanges.

No matter how much something costs, you cannot return it, obtain a refund, or get an online credit.

Sending online trades is done using standard postage.

You have 30 days from the delivery date to begin an online exchange.

In order to avoid being charged for the new item and a $7 return postage fee, you must mail back the item you want to replace within 10 days after starting the exchange online.

Once we receive the original item back at our returns centre, we’ll refund the price of it if you’ve already been charged for the replacement item.

According to the guidelines in the return policy, all items being exchanged must be returned. Items that don’t fit the requirements outlined in the return policy may not be accepted.

How do I make an exchange?

Changes in size are simple. To access type your order number and email address. Get the return label for the item you wish to send back by following the steps to begin your exchange.

You can exchange an item for a free new size that we’ll mail you. If you make an exchange and do not send back the unwanted size within 10 days you won’t be charged.

*A $7 deduction from your refund will be made to cover the cost of return shipping if you use our labels to return or exchange products and the postmark is more than 10 days after the day you received your order You can read more about our exchange and return policies here.

What would cause my return/exchanged item to be denied?

Items brought back without all of the vendor tags still on them

Items with makeup, animal hair, dander, deodorant, perfume or other product stains that show they have been used.

Shoes returned without a box or in a box that has been damaged may not be accepted

Beauty and health products that have been used and/or returned with a broken seal or without their original packaging

Handbags and purses that were sold with a dust bag but were brought back without it

Items that were sold as sets but not returned as sets

Items from the final sale can be returned for a refund instead of an exchange

Returns that are mailed in after the return period is over

What is my time frame to return or exchange an item?

Within 30 days after the delivery date, packages that have been returned via mail are acceptable. Your return will be rejected and sent back to you if the postmark on it is beyond this deadline.

Up to 30 days following the day the item was delivered we will accept exchanges. Within ten days of being marked for exchange, items must be returned with a postmark.


You will be charged for the new item if the item you want to exchange doesn’t have a postmark within 10 days.

Will I get charged for return shipping?

Your parcel must have a postmark that is within 10 days of the delivery date in order to qualify for free return shipping.

10 days and you still didnot get it to the post office For each product returned after 10 days if you used our shipping label $7 will be deducted from your refund.

Do you provide return labels to Alaska, Hawaii or APO/FPO addresses?

You might not be able to obtain a return shipping label if you reside in a remote location in Hawaii or Alaska and don’t have easy access to shipping companies.

Items delivered to APO/FPO addresses will include a USPS return label.

Can I combine returns from different orders?

Yes. Items from many orders can be combined for a single return as long as you provide the order numbers for each item within the package. This will save you money on postage, packaging and time.

We advise you to jot down the order numbers for each item on a piece of paper, then include the paper with the returned item in the package. Without the correct order number a delivery could be sent and result in processing errors or take a very lengthy period.

Can I exchange an item more than once?

Online exchanges are available one time, per item.

What happens if I refuse a package or it is undeliverable?

Please get in touch with our Customer Service team if you want to reship or cancel an order that was sent back to us.

What if I return a non-Lulus item?

Lulus isn’t responsible for personal items or things that aren’t from Lulus that are sent back to our warehouse. We suggest carefully packing your return and making sure it only has the items you want to send back to Lulus.

Do you provide return labels to US territories?

We do not provide return labels to customers who reside in US territories. Within 45 days of the order’s delivery, commence your return by following the instructions below.

To sign in, enter your email address, order number, or account details here.

Put your return form or a piece of paper with your order number inscribed on it inside your shipment.

Send the item(s) to: Using a mail carrier that is insured

The address for Lulus Returns is 2812 Hegan Lane, Suite F, Chico, California 95928, USA.

Remove any out of date shipping labels to guarantee simple shipping. Save your receipts until your return is finished, insure your package, and get a tracking number. For lost or damaged packages during shipping, Lulus disclaims all responsibility.

Lulus return policy after 30 days

Within 30 days after the delivery date packages that have been returned via mail are acceptable Your return will be rejected and sent back to you if the postmark on it is beyond this deadline.

Official Website: Click Here

FAQs – Lulus Return Policy

Can you cancel a Lulus order?

You can cancel your order as long as it hasn’t been sent yet. If you enter your information here, you can find out if you can cancel your order. From there, choose the order you want to cancel and click “Cancel Order” in the top right corner of your order details.

Can I return Lululemon online purchase in store?

Lululemon also lets customers return items online if they don’t want to use the Fast Track option or if they want to return more than three items. Items that were bought online can also be sent back to the company’s stores.

Does Lulus sizes run small?

Five of my dresses are size XS, and the one that is size S is a little big, so I would say that everything I’ve ordered from them is true to size. The sizes are small. When I order from them, I often get a size bigger even though I am an XS.

Is Lulu’s a good brand?

Yes! Lulu’s is 100% legit. The Lulu isn’t one of those sites where you have to worry that you won’t get your order or that it won’t come for a month.

Moreover, Lulu’s is a reliable store that has been around for a long time and has good business practices. Additionally, the clothes look just like what the models are wearing.

How long does Lulus take to refund?

Please allow 10 business days to process your return. We’ll email you after your refund. Unsatisfied? Search below or contact us!

How long do Lulu returns take?

WHEN IS MY REFUND? Our warehouse will refund your credit card after processing your return. This should appear on your bill three to ten business days after we process it.

Can I exchange old Lululemon leggings for new ones?

RETHINK. You can get credit in the form of an e-gift card that you can use at lululemon stores and on for new items.


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