Hello Molly Return Policy


Hi guys! Hello Molly Return Policy is best for those who want to exchange or return the product. If you’re one of them, check this post till the end.

Hello Molly is an Australian women’s clothing retail store that sells only online. The company has headquarters in Sydney, Australia.

Here, you’ll get all the details about the Hello Molly Returns Policy, its frequently asked questions, login, requirements, Products, customer help, and reviews.

Hello Molly Return Policy

Hello Molly is familiar with selling dresses, tops, bottoms, rompers, swimwear, and shoes.

It also sells accessories, including jewelry, bags, watches, sunglasses, beauty, and more.

Hello Molly Return Policy

Return Period30 Days
Return MethodOnline Or by Email
Exchange PeriodNot offered
Exchange Method
Refund PeriodWithin 7 business days (defective items only)
Refund MethodOriginal Method of Payment

What Is Hello Molly’s Return Policy?

We hope you love the Hello Molly products. However, if you’re unhappy with the item, you may return your product within 30 days.

You will receive your credited amount within 7 days from the day of receiving the goods.

Remember: Hello Molly do not accept exchanges.

How to Return Hello Molly Products?

Hello Molly is selling their product USA as well as worldwide. Therefore it provides a return process for specific USA clients and global customers.

For your ease, we provide the requirements for return.

Return Requirements:

  • Within 30 days you will receive your payment from the company.
  • The product must be in original condition.
  • Merchandise must have all tags, attached.
  • Any products marked ‘FINAL SALE‘ cannot be returned.
  • All footwear returns must include the shoebox in its original condition, without postal labels.
  • Due to hygiene concerns, the following cannot be returned: hair accessories, hats, intimates, stockings, personal massagers, earrings, Undercover Style Helpers, and cosmetic/beauty products including self-tanners.

How To Start Hello Molly Return from the USA?

If you’re from the USA, follow the steps to complete your return.

Hello Molly Return Policy login
  • Next, enter your Order ID (beginning with HMUS-) and email address used to purchase and follow the on-screen instructions.
  • Make sure the original post label is removed or completely covered. So, your item doesn’t take delay to reach to company.
  • Now you can get all your information.
  • Once you submit your payment, you will receive a postage label.
  • Just print and affix it to your package.
  • Lastly, drop the package in your nearest USPS box or office.
  • Now your item is ready to return.

Important: If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

If your return does not adhere to the requirements, it may be sent back at additional cost to the customer.

The return policy hasn’t included any shipping costs.


How To Start Hello Molly Return from World?

  • If you’re outside of the USA, click the ‘Return Form’ button below.
Hello Molly Return Form

  • Then download and print the return form below.
  • Please fill out the form and send it along with the product to Hello Molly.
  • If you haven’t a printer, you may send your order details in a handwritten note.
  • Same as a return for a USA customer, the original post label is removed or fully covered to avoid delays in delivering your parcel back.
  • Use your country’s national postal service, as it usually offers the most cost-effective option for returning your products—for example, Royal Mail for United Kingdom clients.
  • Once you have a completed Return Form, please address all eligible returns to:

Hello Molly Returns
PO BOX 286
NSW 2012

Note: Hello Molly is not responsible for the cost of return shipping.

How Strict is the Hello Molly Policy?

Hello Molly’s Return Policy is stricter than those of other online shops. The return period for this store is only 14 days following delivery.

You must return the product in its original condition. The company could send the item back to you if it isn’t.

Can You Return an Online Purchase to the Store?

No, because Hello Molly operates only online stores. You can purchase it online, but you can’t return it.

Hello Molly Refund Policy

Returns are accepted for store credit only. Hello Molly doesn’t accept returns or offer refunds except for faulty merchandise.

Refunds may appear on your credit card or debit card within seven days.

Hello Molly Exchange Policy

At Hello Molly, exchanges are not available, only store credit. If you want to order a new size, please return your things as soon as possible.

You will get store credit if they fulfill the return requirements within some time. You may use your credit for a different size or another product.

Does Hello Molly Take Returns Without a Receipt?

Absolutely! Hello Molly doesn’t need a physical receipt. The return procedure is entirely online.

So, it needs a customer’s online account, order number, and email address.

Does Hello Molly Take Returns After 30 Days?

Usually, Hello Molly doesn’t accept returns after 30 days, except for manufacturer defects.

Nonetheless, Hello Molly asks for quick notification from consumers who want to return goods for a refund or shop credit.

Customers who want to check on the status of their returns can email the company at [email protected].

What Items Can’t be Returned to Hello Molly?

Examples include self-tanning creams, makeups, intimate wear, and private massagers that might compromise hygiene.

In addition, you can’t wear, clean, or modify the items. Further, ineligible are products that have had their original tags removed.

Does Hello Molly Have Free Returns?

We can’t say exactly. Hello Molly doesn’t charge customers to initiate and complete a return request.

Meanwhile, It doesn’t provide credit for initial shipping charges, pay for return shipping, or cover currency exchange rate differences.

How Long Do Hello Molly Refunds Take?

Generally, the return time is within seven days upon delivery receipt.

Sometimes it may take longer to process refunds due to high peak traffic or poor shipping service.

Can I Return the Hello Molly Product After Use?

Never, you must send back the goods in their original condition, the same as you received from Hello Molly.

If you return it after use, you’ll get it back and won’t receive the appropriate rebate.

Hello Molly Return Policy Customer Care

Phone: +1 (818) 900-7796
Monday to Friday (9:30 am – 5:00 pm AEST)

Email: For general enquiries: [email protected]
For returns: [email protected]


  • Hello Molly Returns
    PO BOX 286
    NSW 2012

If you need more advice on how best to ship your return from your country, please contact [email protected]


Lastly, we are sure that you are satisfied with the Hello Molly Return Policy information which is helpful to you.

However, if you find any doubt feel free to ask via comment box.

If you enjoy this article, you may share it with your relatives, friends, and others.

Thanks for reading till the end…


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