Shein Return Policy & Refund Policy Explained

Note: Please ensure that the package you wish to return is postmarked no later than 45 days from the date you purchased it. The Important Notice section contains more information.

*The shipping label we provide is only valid for shipments within the United States.

What is the return method, and do I have to pay a return shipping charge？

We can give you a free return label, and you can send it back to any of the three shipping companies listed below.

① EVRI

The label doesn’t need to be printed at home. Please print your brand using the store’s self-service printer before attaching it on your box.

One free return label is included with each purchase. We will deduct £2.50 from your refund if you return further items from the same order in the future.

② 24/7 Inpost lockers

No printing is required at home or when you drop off your return. Just scan. Drop. Done.You don’t even need a label!
– No printing
– No queues
– Available 24/7
How it works:

1) Select InPost Instant Returns and generate a QR code

2) Scan the code on your phone at your local locker and select your parcel size

③ Royal Mail

One free return label is included with each purchase. We will deduct £2.50 from your refund if you return further items from the same order in the future. You can use either the return label or the QR code. (The return label’s dimensions should be 100×150 mm.)

Easy Return

1. Sign into your SHEIN account.
2. Find the order in My Orders, and click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Select the return method.
5. If you decide to use our company’s return service, we will give you a return label or QR code. If you want to use the return label, print it out and securely stick it to the package’s wrapping. Then, take the package to the nearest parcel shop point. No label is needed if you use a QR code. Just take the code to the nearest parcel shop, where they’ll take care of the rest.

How do I find the return label I generated?

Find your return order in My Orders Click “Order Details” Click “Return & Refund Record” in the top right corner → Click “View” to download.

Can I return items if they are worn, or damaged, or have the tags removed?

Notice:

Please do not include non-SHEIN items by accident in your return package. We will not be responsible for sending those items back to you.

Shein Refund Policy

1. After we get your package, it will take seven days to get your money back. Your refund will be sent to either your SHEIN Wallet or the way you paid for the item in the first place, depending on what you choose.

Due to how things are right now, your refund will take an extra 3–5 days to process. Thank you for being patient and having an open mind.

2. Shipping costs can’t be taken back.

Note: If you have any problems with your return, you must contact Customer Service within 180 days of the date you bought the item.

Start Return

Shein Exchange Policy

If your item doesn’t fit right, you can exchange it for a different size Within 45 days of buying something you can use your Shein account to ask for an exchange. You will get a business if the item you want is in stock. You can get your money back if you don’t like it.

How Strict Is the Shein Return Policy?

Unworn, unwashed, undamaged items must have original tags/packaging and hygiene stickers. Shein may accept washed returns with original tags, but you must contact customer support first. Shein has admitted products with available tags, but it’s not in their return policy.

The Shein does not accept the following returns:

• Bodysuits
• Lingerie
• Jewelry
• Beauty products
• Underwear
• Event/party supplies
• Pet supplies
• Accessories (except scarves, bags, and mermaid blankets)
• Cosmetics that have a broken hygiene seal
• Items with non-returnable marks
• Free gifts

Shein Return Policy Related FAQs

Is it free to return items to SHEIN?

Your first SheIn return for any order is free.

For your first return to be free, you’ll need to use the shipping label they give you. If you want to return more than one item from the same order, they’ll charge you $7.99 for each brand (or you can ship it your way).

What is SHEIN’s return policy?

We hope you like what you’ve ordered! But just in case you’re not happy with everything, we’ve made it very easy to send things back. You have 15 days from delivery to return or exchange an item.

How much does SHEIN charge for returns? How much does SHEIN charge for returns?

Your first return is free on every order. If you want to return more items from the same order, you’ll have to pay $7.99 for shipping, so make sure you send back all of your items at once. You can deduct that shipping fee if you use a Shein shipping label, or you can pay for another way to ship it yourself.

How do I return a SHEIN order?

Sign in to your account on Shein. Click the “Return Item” button next to the order in “My Orders.” Choose the item you want to return, tell us why, and click “Submit.” Please wait for the courier to pick up the package until you hear from the logistics company.

How long is Shein’s return?

You can make a return within 45 days. You have 45 days from the date you bought the item to send it back and upload the return tracking number. If you place an order before September 1, 2022, you still have 60 days to return it. How do I send it back, and do I have to pay for return shipping?