Old Navy Return Policy – Here’s Exactly How It Works

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Old Navy Return Policy

Old Navy Return Policy – If you bought an item online and need to exchange it for a different size, you can exchange it for free by mail or in-store. Now Read Old Navy Return Policy and return your Product.

These questions come to mind when we’re stuck with something we don’t want.

  • Can I return items to Old Navy after 30 days?
  • How long do Old Navy refunds take?

Within 45 days of purchase, you can return or exchange items you bought at Old Navy. If the item has been washed or worn, the return or exchange may not be accepted, and a packing slip or receipt is needed.

If you bought something online and want to return it, you can print a shipping label from the store’s website. The items should be packed in the same box they came in.

If the tags are still on the article, but the customer doesn’t have the original receipt, the customer may be able to return the item for store credit.

Old Navy Return Policy

Returning or Exchanging Items

We hope you like what you bought, but if you don’t, we’re happy to take a new order or give you your money back. When you use a prepaid return shipping label (only for online purchases) or return in-store, returns and exchanges are free.

At Gap, Old Navy, and the Banana Republic, you have up to 30 days from the date of shipment to return or exchange items by mail. At Athleta, you have up to 60 days from the date of shipment to return or exchange items by mail.

Items from Gap, Old Navy, or the Banana Republic that you want to return or exchange must be sent back to us within 30 days of the date they were shipped (60 days for Athleta). On our Return Policy FAQ page, you can find all the information you need about how to return an item.

To Return Items by Mail

1. Identify items and create mailing label

To get started with your return, use our interactive returns process to make and print a UPS label that is already paid for.

2. Prepare your package
  • Returns must be securely packaged, preferably in the original packaging, and accompanied by the original packing slip (generated via the interactive returns process).
  • Attach your shipping label to the package and ensure no other tracking labels are visible.

3. Ship it

When your package is ready, drop it off at your nearest UPS location.

 What happens next?

The cost of the returned item is refunded as soon as we process it. When the return is done, you’ll get an email to let you know. Refunds are given back the same way they were paid for, like on the credit card used to place the order.

If the refund is put on your credit card, it could take up to 10 more business days for your credit card company to post the refund to your account.

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 Note: We do not accept C.O.D. deliveries. If you don’t use our pre-paid shipping label, you have to pay for the shipping. We also don’t give back the original shipping and handling costs.

To Exchange Items by Mail

1. Get in touch with us to order a replacement. This ensures you get the item you want and get credit for any discounts you may have used. (Must you first find the right thing? Start looking around.

2. Follow the “To return items by mail” steps above to send the item back.

What happens next?

We put the cost of your replacement item on your credit card and ship it for free.

As soon as we get your returned item, we put the purchase price back on the original payment method, like a credit card. If the refund is placed on your credit card, it could take up to 10 more business days for your credit card company to post the refund to your account.

To Return or Exchange Items in a Store

Items from Gap, Banana Republic, Old Navy, and Athleta can be returned to the store where they were bought. For example, you can produce something you purchased on Gap.com to a Gap store but not to an Old Navy store. 

Our Factory and Outlet stores can’t take back items that were bought online. For instance, you can’t return the Banana Republic online purchase to a Banana Republic Factory store.

Note: Items that say “Mail only” must be sent back by mail. First, look at the email that confirms your order.

Do the following:

1. Find out where a store is near you.

2. Bring the item to the store in the package it came in, along with either your shipping confirmation email (printed or on your phone) OR the credit card you used to buy it.

3. Tell someone working in the store that you want to return the item.

Make sure to tell the salesperson that you are returning a gift. See “Returning or exchanging a gift” for more information.

Contact your local store or us directly if you have more questions about how stores handle returns.

What’s the next step?

We put the amount of your purchase back on the method of payment you used to pay for the order, such as the credit card. If the refund is put on your credit card, it could take up to 10 more business days for your credit card company to post the refund to your account.

To Return or Exchange Items Purchased from More than One Brand

You can buy things from Gap, Old Navy, Banana Republic, and Athleta all at once, and it’s just as easy to send them back.

Let’s say you need to return a pair of pants from Gap and a shirt from Old Navy that you bought together and had delivered in the same package.

For a return: put both items in the same box in their original packaging and use our interactive returns process to make a prepaid UPS shipping label and packing slip.

See “To return items by mail” above for more information on how to do a return.

For an exchange: To request a replacement, please get in touch with the brand’s order line (details can be found under “Contact Us”) before sending back the original item (or items).

This gives you the best chance of getting the replacement you want and lets you get credit for any discounts you use. See “To exchange items by mail” above for more information on how to do an exchange.

See “Policies at a Glance” for more information on how to return something you bought online.

What’s the next step?

As soon as we get your returned item, we put the purchase price back on the original payment method, like a credit card. If the refund is placed on your credit card, it could take up to 10 more business days for your credit card company to post the refund to your account.

To Create a Mailing Label for a Return

Use our interactive returns process to make a U.P.S. shipping label that is already paid for.

If you’d rather, you can send the item back to this address with the postage already paid:

Direct Gateway 100 Gap Inc.

Groveport, OH 43125

Ensure your packing slip is there (generated via the interactive returns process). You should also write down your delivery tracking number to find it again.

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Note: We do not accept C.O.D. deliveries. If you don’t use our pre-paid shipping label, you’ll have to pay for shipping yourself. We also don’t give back the original shipping and handling costs.

Returning or exchanging a gift

Did you get a gift that doesn’t fit, or is it the wrong colour? We can help you return it or exchange it for a gift card for the same amount you paid for it. When you use our prepaid return shipping label, it’s free to return or exchange a gift.

Our Options gift cards can be used at Gap, Banana Republic, Old Navy, and Athleta, both in-store and online.

Note: When you return a gift card, the value is put back on the original payment method, such as the credit card.

To return a gift by mail

1. Get the gift invoice ready
  • Check the “Gift” box.
  • Write the number of each item you’re returning and the reason code in the columns to the right of each item.
  • Write the name and address of the person you want the gift card sent to in a clear place on the page.
  • Cut off the top of the bill and keep it for your records.

If you don’t have an invoiceContact Us for help in completing this return.

2. Find or create your shipping label

Look for a return label that has already been paid for in the delivery package. Do one of the following if there isn’t one:

  • Check your package to see if there is a prepaid label for sending the item back. You can use our interactive returns process or call Customer Service if there isn’t one

3. Package your items securely

  • Put your finished bill in the box. If you can, use the package it came in.
  • Attach the label for mailing to the package. Make sure that no other brands are showing.

Write down your tracking number so that you can find it again.

4. Ship the package

When your package is ready, drop it off at the nearest UPS location.

What’s the next step?

The cost of the returned item is refunded as soon as we process it. You’ll be given an Options gift card in place of the money.

Note: We do not accept C.O.D. deliveries. If you don’t use our pre-paid shipping label, you have to pay for the shipping. We also don’t give back the original shipping and handling costs.

To exchange a gift by mail

Get in touch with us to order a replacement. This guarantees that you’ll get the thing you want. (Must you first find the right thing? Start looking around.

Follow the “How to return a gift by mail” steps above to send back the item.

What’s the next step?

We put the cost of your replacement item on your credit card and ship it for free.

As soon as we get your returned item, we put the purchase price back on the original payment method, like a credit card. If the refund is placed on your credit card, it could take up to 10 more business days for your credit card company to post the refund to your account.

To return or exchange a gift in a store

Items from Gap, Banana Republic, Old Navy, and Athleta can be returned to the store where they were bought. For example, if you got a gift from Gap.com, you can take it back to a Gap store but not an Old Navy store.

Note: Items that say “Mail only” must be sent back by mail. First, check your bill.

Do the following:

  • Find a store location near you.
  • Bring the item and your invoice to the store.
  • Tell a sales associate that you want to return a gift that was purchased online, and that you want the value placed on a gift card.

What’s the next step?

We give you a store gift card for the amount you spent, which you can use immediately or for future purchases in any of our stores or online.

Old Navy Contact Detail

Call Toll-free: 800-653-6289, (from inside the U.S.) 614-744-3908 (from outside the U.S.)

Please dial 711 for relay service: Regular call hours are daily, 7 am-1 am ET

Which items are eligible to be returned or exchanged?

Items are in their original state, meaning they have not been worn or washed. Items that aren’t in this state won’t be accepted. Items that are on final sale can’t be returned or changed. Items that are broken or don’t work correctly can be sent back or exchanged at any time.

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Extended holiday returns policy

Items bought online or in stores between October 24, and December 24 can be returned by January 15, or 30 days from the date of shipment for online purchases or the date of purchase in stores, whichever is later.

If you bought something online and want to return it by mail, it must arrive at our facility by January 15 or 30 days after it was shipped, whichever comes first. Please give the mail 5-7 days to get back to you. There must be proof of purchase.

Notes

  1. Items that say “mail only” on the product page, in your shopping bag, or on the invoice can only be returned by mail.
  2. The original price tags and hygienic liners must still be on swimwear.
  3. Within 30 days of the shipping date, you can return new sunglasses as long as you have the original receipt and the free case with the tags. Sunglasses that are broken can be returned at any time.
  4. Masks can’t be returned or exchanged, and you can’t get your money back.

FAQs – Old Navy Return Policy

How much is the return shipping fee for online purchases?

Returns are free. Please see our “To return items by mail” instructions here.

Is the shipping fee charged for exchanges?

Exchanges are free. Please see our “To exchange items by mail” instructions here.

How long do I have to return or exchange an item I bought online?

Returns/exchanges must be received within 30 days of ship date.

How can I receive a refund for my order?

You need to show proof of purchase for a refund, like the shipping confirmation email or the credit card you used to buy the item.

I received an item as a gift. How can I receive a refund?

If you return a gift with a gift receipt or invoice, you’ll get a gift card for the amount you paid for it. If a gift is returned without a gift receipt or invoice, the current selling price will be put on a gift certificate that will be sent to the customer by mail.

Can online items be returned in a store?

Yes, unless the item says “Mail Only” or was bought through Shopify, Instagram, or Facebook.

Can store items be returned by mail?

No

Are there limitations on returning specific merchandise?

Swimwear and Masks. Final sale items cannot be returned or exchanged.

Can I return or exchange items from one brand in a different brand’s store?

If you want to return or exchange something at one of our stores, you must do so at a store that sells the same brand as the item you bought. So, if you purchased something from Gap.com, you can’t take it back to an Old Navy store.

I am interested in purchasing an item that is marked as “Final Sale” on the website, or I have just purchased an item that is marked as “Final Sale.” What does that mean?

Final Sale items cannot be returned or exchanged by mail or in stores.

I would like to return an item that I bought with rewards earned from a Gap Inc Credit Card / Rewards Program. What happens to my rewards?

Suppose you return something you bought with Reward Points. In that case, the dollar value of the reward(s) for that item(s) will be converted to Reward Points and added to your Gap, Banana Republic, Old Navy, or Athleta account within the subsequent two billing cycles.

If you didn’t use your account or if your account is closed, the dollar value of the Reward Point(s) assigned to the item(s) returned will not be refunded or credited. Returns depend on the store’s return and exchange policies. There may also be some additional rules.

Can you return Old Navy without receipt?

How To Return Something Without a Receipt
  1. The credit card you used to purchase the item.
  2. A bank statement showing the specific date of the purchase.
  3. The original packaging.

When did the gap change their return policy to 30 days?

Gap used to give 45 days to return something, but in June of 2022, they changed it to just 30 days. Make sure you try things on and don’t leave your new Gap clothes in the bag on the floor of your closet.