Nordstrom Return Policy – The Best Things To Know

Nordstrom Return Policy

Nordstrom Return Policy – On their websites, Nordstrom and Nordstrom Rack tell you everything you need to know about returns.

You should always check this information before sending anything back because it can change. The return policies for Nordstrom and Nordstrom Rack are slightly different, so you should check both.

He takes care of returns on a case-by-case basis because He wants our customers to be happy.

He stands by the products and services He sells and wants customers to be happy with them. We’ll always do our best to take care of customers. Our policy is to be fair and reasonable with them.

Nordstrom Return Policy

He always thought that if we’re fair to our customers, they’ll be fair to us. He gives refunds in the same form of payment as the original purchase.

If He decides to give you a refund but doesn’t have a sale record, we’ll ask for your ID and put the money on a Nordstrom Gift Card at the current price.

NORDSTROM RETURN POLICY
Return Period No Time Frame
Return Method 1. In-store
2. Drop-off Curbside
3. Send by Mail
Contact Number 1.888.282.6060
Official Website Nordstrom

Bring To A Store

  • Bring your things to a Nordstrom store that is open.
  • If you need help, you can go to Express Services, Customer Service, or any register.
  • In 5–7 business days, you can expect a refund.

Drop Off Curbside

  • Start filing online.
  • You can drop off your items at any store using contactless Curbside Returns.
  • We can’t take fine jewelry, designer items, baby gear that has been opened, or Nordstrom Rack items at the curb.
  • In 5–7 business days, you can expect a refund.

Send By Mail

  • Start filing online.
  • We’ll email you a prepaid shipping label that you can print at home and use to send your items.
  • No printer? If you take your QR code to a USPS location that can do it, they’ll print you a shipping label.
  • Returns are processed in 10–14 business days, and refunds can be expected in 5–7 business days after processing.

Return by Mail Steps

According to Nordstrom’s Return Policy, this service is only for people in the US. If you already have a Nordstorm account, you can sign in to move forward with your return. But if you don’t have an account or are missing some order-related information, follow the steps below:

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Return by Mail

Also, fill in the details of your order, such as the brand of the item you bought, the name and number of the item, the size and color, the price, the quantity, and the reason for the return. After that, click “Add to Return.”

add your item

Next, you’ll have to fill out your return label and contact information, which includes your full name, complete address, phone number, and Email ID.

return lable and contact info

Last, scroll to the bottom and click “Submit Return.”

Use the pre-paid U.S. return label to send the item back. Most of the time, Nordstrom will process your return in 10 to 14 business days.

Note: If the problem is the price, you don’t have to send the item back. Nordstrom’s price match policy lets you match the prices of significant competitors to get the best deal.

How do I exchange an item?

For the best service and selection, please order replacement items online or call 1.888.282.6060 or 1.877.794.5304 in the U.S. or Canada for help.

Please call customer service at 1.888.282.6060 in the U.S. if you need help returning large items, goods that go bad quickly, or other unusual items.

NORDSTROM EXCHANGE POLICY
Exchange Period No Time Frame
Exchange Method 1. In-store
2. Online

How are my refunds credited?

All refunds will go back to the way you paid for them in the first place or to a Nordstrom Gift Card. When people buy gifts from us, we give them gift receipts. When you return a present, you can only get your money back on a Nordstrom Gift Card. 

If we decide to give a refund but don’t have a record of the sale, we will ask for proof of who you are and give you a Nordstrom Gift Card at the current price. (Gift cards can’t be turned into cash unless the law says so.)

Items Sent Back by Mail: If you paid for your order with a credit card, your account would be credited within 14 business days. 

Depending on the bank that sent you the bill and the billing cycle, this will show up on your next bill. If you asked for an exchange, your account would be charged for the new item and credited for the one you sent back.

We’d send you an electronic Nordstrom Gift Card if you paid with a Gift Card. If you paid with Nordstrom Notes, you’d get a new Nordstrom Note for the same amount as the Nordstrom Notes you used. 

If a credit card was used along with a Gift Card or Nordstrom Notes, the amount of merchandise charged to the Gift Card or Nordstrom Notes could be refunded via an electronic Nordstrom Gift Card.

Shipping Costs: We’re sorry but we can’t refund shipping costs.

I don’t have a printer. Is there another way I can do a return?

Follow these steps if you want a digital return but don’t have a printer.

If you’re already a client:

  • Sign in to your account and go to the page for your Purchases.
    Click “Details” next to the order with the items you want to return.
  • Click “Begin Returning.”
  • Fill out the online form in full.
  • You can have the label printed at the post office if you take the QR code there.

If you’re a guest, here’s what to do:

  • Go to nordstrom.com/my-account/blank-return.
  • Enter the number of your order and your ZIP code.
  • Fill out the online form in full.
  • You can have the label printed at the post office if you take the QR code there.

You can also take your return to any Nordstrom, Nordstrom Rack, or Nordstrom Local store near you.

Gift Cards Return Policy

Gift Cards can’t be returned.

Casper Bed Return Policy

Please call 1.888.282.6060 for inquiries and assistance.

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Westin Heavenly Bed Return Policy

Please call Simmons at 1.877.399.9397 for inquiries and assistance.

Fine Jewelry Return Policy

If you are sending back fine jewelry by mail, please follow the instructions with your package and fill out the return section of the packing slip. Your package needs to be signed for when you send it back with the carrier of your choice.

For your safety, you should insure the package for the value of the thing inside. You can also return your fine jewelry to any Nordstrom shop that carries the brand. Just bring the packing slip and the credit card you used to pay for the order.

Green Shipping Return Policy

To reduce waste and less impact the environment, your order may come in a box that has been used once or twice before.

Nordstrom Rack Return Policy

Please go to the Nordstrom Rack website to learn more about how to return items.

Questions? Call 1.888.282.6060 in the United States. In Canada, call 1.877.794.5304.

How do I make an international return outside of the U.S. and Canada?

When you use Borderfree to place an international Nordstrom.com order, the return process is different, and you can’t get free returns or exchanges.

Contact Nordstrom’s customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree if you want a refund that includes duties, taxes, and tariffs.

Then, send your item(s) and the form you just filled out to Borderfree. If you decide to return an international order directly to Nordstrom, Borderfree will refund you for the item but not for any duties, taxes, or tariffs. Find out more about returns from other countries.

What about returns for purchases at Nordstrom.com?

Simply send your item back or bring it to a store near you and we’ll do our best to take care of you.

Do I need a receipt from my purchase?

Your receipt or order number is the fastest way for us to find your purchase. If you don’t have a receipt, we should still be able to figure out what you bought, but we may need more information from you to help you better.

If there is no sale record and we decide to give you a refund, we will need to see your ID to process the return, and the refund will be put on a Nordstrom Gift Card at the current price.

Do you take everything back?

We’ll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?

We will do our best to take care of our customers and treat them fairly, and we expect them to do the same for us. We may not accept a return now and then. You can return or exchange something at any time.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?

If a customer needs to return a dress for a special occasion or a designer item, we ask that it be in the same condition as when they got it, with all the tags still on and all the packaging.

Customers have told us that it’s important to them that the designer dresses and other special-occasion clothes they buy have never been worn or used before.

Over the years, we’ve also noticed a higher number of returns in these categories that look like they’ve been worn before than in other categories we sell.

To meet what our customers want, we put a tag or card on these items to help make sure they are returned in their original condition.

Are there restocking fees?

No.

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Why does Nordstrom request my personal identification for a return without a record of sale?

Because we let people return things quickly, we have this internal auditing procedure to keep track of refunds and returns and look into them without a history of the sale.

Do you take checks?

No longer will checks be accepted as payment for goods. But checks will still be able to be used to pay for accounts.

How do you process my return if I paid with PayPal (U.S.)?

If you paid for the whole thing with PayPal, the money would be put back into the same PayPal account. Any Nordstrom Notes or Nordstrom Gift Cards purchased using your PayPal account will result in multiple refund credits to your PayPal account. If you return something in person, your money will be put on a Nordstrom Gift Card.

Nordstrom’s Covid-19 Response

When Nordstrom’s opened their store, its primary goal was to ensure that its customers and workers felt safe. They have made the following changes so that their customers and employees feel safe when they come. Here is Nordstrom’s answer to covid-19.

  • Both the employees and the customers are given masks that cover their faces.
  • They check on the health of their employees.
  • They made both cleaning and sanitation better.
  • At some stores, you can get curbside services without using your phone.
  • They stopped the customer event and the high-touch service.
  • Changes to business hours.
  • They want people to stay 6 feet away from each other.

Keeping merchandise that has been tried on or returned off the sales floor for a while

Can Nordstrom Refuse My Return?

Nordstrom has the most customer-friendly return policy since most returns don’t have a deadline or other rules. But, to keep people from taking advantage of their policy, the store limits how often you can return items. This means you can only come back a certain number of times.

FAQs – Nordstrom Return Policy

How long do I have to return something at Nordstrom?

We will do our best to take care of our customers and treat them fairly, and we expect them to do the same for us. We may not accept a return now and then. You can return or exchange something at any time.

Does Nordstrom accept returns after 45 days?

The main rules for returns at Nordstrom Rack are: It must be done within 45 days of the purchase. All of the tags must be on. Items can’t be worn or show any signs of being worn.

Can you really return anything to Nordstrom?

You can return something for free curbside, in-store, or by mail. You can return any item you bought at Nordstrom or Nordstrom.com using one of our easy options. Bring your things to a Nordstrom store that is open.

Did Nordstrom change their return policy?

Even though there have been reports online that Nordstrom’s return policies have changed since the holidays, the Seattle-based store says that its rules have not changed.

Can you return clothes without tags?

You will need at least a receipt or a tag to get some of your money back if you want to return something you bought. On the receipt, the store will see how much the item was sold for the first time. If the clothes don’t have tags, they might be unable to give you the total amount you paid for them.