Home Depot Return Policy – Finally Explained on a Single Page [2024]


Guys!! It’s not fun when the item you paid for has a flaw in the packaging or breaks after you open it. As a result, you must now investigate the retailer’s refund policy If you purchased this item from The Home Depot, you’ll be relieved to know that the Home Depot Return Policy process is simple. You don’t have to go through the hassle of explaining why you don’t like or need the product any longer.

What Is Home Depot Return Policy?

The Home Depot accepts returns of most new, unused items within 90 days after purchase, with some exceptions listed in our Return Policy Exceptions. The Few and Far Between Exceptions to the Return Policy.

For purchases made on a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or a The Home Depot Commercial Account, you have 365 days from the date of purchase to return the item for a full refund, unless one of the exceptions listed in our return policy applies.

The Home Depot may, at its discretion, offer an exchange, a cash refund, an account credit, or a refund in the form of store credit (“Store Credit”) upon receipt of a valid proof of purchase for a returned item.

The Return Policy Exceptions do not specify otherwise, and we will refund using the same payment method used for the original purchase. If you used a gift card or Store Credit to make the initial payment, we will issue a Store Credit equivalent to the amount of the returned product.

Return Policy

Perhaps we might find your lost receipt in our archives. If its been less than 30 days since your purchase, you can probably look up your ticket in our system.

Within 365 days following a purchase, you can look up a receipt in our system if you used The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account.

If the return results from an error on The Home Depot’s part, the original shipping costs will be repaid in full. The rule has some caveats (including Express Delivery and Major Appliances). All claims must be included in return for a refund to be processed.

The Home Depot will gladly supply you with a written copy of their return policy if you ask for one.


For returns generated by purchases bought with Store Credits or for which a receipt was not provided, we demand a valid driver’s license or government-issued picture identification. There is a third-party refund verification mechanism that Home Depot uses. Until the verification system gives the OK, no returns will be accepted.


The customer service team can help you arrange a pickup time for your returned items and get the ball rolling on your UPS return If you need help please get in touch with us at 1-800-455-3869.


Only purchases made at the Home Depot Design Center can be returned, while items bought through homedepot.com or our warehouse locations cannot be returned. Furthermore, returns for products purchased at the Home Depot Design Center will only be accepted there.

Home Depot Return Policy Exceptions

Unless the item was purchased with The Home Depot Consumer Credit Card, you have 365 days from the date of purchase to request a refund (in which case the refund will be granted as a store credit if the transaction was made more than 180 days ago).

30-Day Home Depot Return Policy

The following items may only be returned within 30 days of purchase:

  1. Furniture
  2. Area Rugs
  3. Gas Powered Equipment and Tractors
  4. Generators (other than Whole House and Stationary Generators)
  5. Consumer Electronics (Televisions & Computers)

90-Day Home Depot Return Policy

You have 90 days from the date of purchase to return anything you bought at the Home Depot Design Center using any form of payment (including The Home Depot Consumer Credit Card The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account).

Home Depot Return Policy on Major Appliances

Defective or damaged Major Appliances:

Major appliances (such as refrigerators, freezers, washers, dryers, stoves, ovens, dishwashers, and microwaves) should be inspected for flaws or damage before a consumer accepts delivery or takes an older home from the store.

If the product arrives damaged, the consumer should inform the delivery person so that they can make alternate arrangements or refuse the delivery. Within 48 hours after delivery acceptance or the time of pick-up at the Service Desk, customers can return products to The Home Depot if they discover flaws or damage. This can be done by calling (800) 455-3869.

Furthermore, any orders that the customer does not accept within 30 days of the unit(s) arriving at the delivery facility will be canceled, and the items will be returned to our teams.

Home Depot Return Policy on Hazardous Materials

Items that contain flammable liquids or gases cannot be returned via mail, regardless of whether or not they have been drained. Lawnmowers, leaf blowers, and anything else that runs on combustible fuel fall into this category.

You should return products that contain flammable liquids/gases or other potentially dangerous items to your neighborhood Home Depot.

Home Depot Return Policy on Plants

Everyday Guarantee

Our one-year guarantee covers all perennials, trees, and shrubs. If any of the live items you ordered online (such as houseplants, perennials, trees, holiday trees, wreaths, and garlands) arrive dead or damaged, please call Customer Support at 1-800-430-3376 within three days of delivery, and we will send you a replacement at no additional cost. Fresh flowers, such as bouquets, are excluded from this regulation.

Exclusive Grow a Garden Guarantee

Using Bonnie plants with Miracle-Gro soils and plant meals ensures a successful harvest every time! Guaranteed to produce within the growing season (March through October), or your money back. On January 1, 2018, the guarantee went into effect. Click here for a complete list of Bonnie Harvest Guarantee-eligible items. To get your money back, please do the following:

1. Bring in your Bonnie plant and purchase receipt(s) to your local Home Depot; *

2. Your receipt(s) must show a purchase of the Bonnie plant AND/OR Miracle-Gro soil and/or plant food product purchased within 3 days of one another; and

3. Your purchase must have been within the last 12 months†

Please keep your receipt(s) as proof of purchase for a complete refund on your Bonnie Plants® and Miracle-Gro®.


If you made the purchase more than 180 days ago, we will issue a store credit for the refund, except for purchases made using The Home Depot Consumer Credit Card, which allows you to request a refund within 365 days from the date of purchase.

Order is Damaged or Missing Parts

If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.

Merchandise is Non-Returnable

  • Gift Cards and Store Credits
  • Whole House and Stationary Generators
  • Utility Trailers
  • Cut Flowers and Floral Arrangements
  • Labor, Delivery, and/or Installation Services
  • Product Samples  (e.g. Paint, Flooring, Fabric, and Wallpaper)
  • Custom Products, including:

Blinds: The blinds cannot be returned or exchanged unless they are expressly marked as “Guaranteed to Fit.” There can be a maximum of four blinds per house. Exchanged goods must be be the same kind and colour. If there is a price difference between your old and new blinds, you can be liable for the difference. After delivery, the package has 15 days to be returned. If you think you received the incorrect item, kindly call us at 1-800-921-2119.

Home Depot In-Store Return Policy Exceptions

  1. In the event that you paid for an item using a gift card or Store Credit, your refund will be provided as a Store Credit, which may require registration. To register, you must present a driver’s licence or other government-issued picture identification.
  2. You will receive store credit for the lowest price offered without a verified sales receipt.
  3. Home Depot will provide a refund check for any cash or cash equivalent purchases over $1,000.
  4. Furthermore, returns or cancellations of Special Orders are solely accepted at the original point of purchase and may incur a 15% restocking fee.

Merchandise Ordered from Third-Party, Marketplace Sellers Exceptions

Only products purchased from The Home Depot are covered by Home Depot’s return policy (in-store or online at homedepot.com). Customers, however, must return all items purchased from a third party or marketplace seller through The Home Depot’s shipping service directly to the original seller.

Home Depot Return on Paint

If, within 30 days of purchase, you are dissatisfied with your interior or exterior liquid paint, return the unused portion and your receipt for a full refund. We’ll make things right by either fixing your color or replacing it with a similar-sized can.

The warranty does not cover the following:

  1. Additionally, problems may arise due to poor application or surface preparation, liquid stains, or the unavailability of color samples for out-of-production (OOP) items.
  2. Special orders
  3. Non-stock items, third-party or marketplace sales, or labor or installation
  4. If we suspect fraud or abuse, we retain the right to place restrictions on the guarantee.

Home depot return policy opened items

Provided that the original packing, receipt, and date of purchase are available, most opened or used items can be returned within 90 days.

For pre-owned products, the answer usually depends on how much “wear and tear” the item has sustained.

In other words, you probably won’t be able to return a Wooster paintbrush if you use it heavily throughout the weekend.

Moreover, if you used the paintbrush for only a few minutes, did not find it satisfactory, and cleaned it thoroughly, there is a good chance that you can receive a refund.

This is especially true if a store credit or exchange is acceptable to you.

Home depot return without receipt

Don’t panic if you can’t find your shopping receipt. In any case, Home Depot could still be able to track down the transaction. Within 30 days of the purchase date, you can access the electronic receipts in their system for payments made with a credit card, debit card, or cheque.

Moreover, The Home Depot Commercial Account, The Home Depot Commercial Revolving Charge, or The Home Depot Consumer Credit Card holders can look up their receipts online for up to a year after making their transaction.

You can use a Home Depot gift card to obtain a refund if you made a cash purchase.

Please bring a photo ID issued by your government whenever you return or get a refund because they will need to see it to locate your purchase records.

All Home Depot purchases made with a Home Depot payment method (like a Home Depot credit card) are eligible for a 365-day return policy, regardless of whether or not the original receipt is still in the original packaging.

A Home Depot credit card is the most convenient way to increase your return period.

You have an entire year from the date of purchase to return or exchange any eligible item purchased with your Home Depot Credit Card, regardless of whether or not you kept the original packaging.


What is Home Depot’s return policy right now?

Furthermore, to receive a full refund or exchange immediately, you can return your item to any local Home Depot. Simply remember to bring a printed copy of your receipt or shipping confirmation email, valid photo identification, and the credit card used for the purchase.

Does Home Depot deny returns?

If you return an item you do not have a receipt or purchased using store credit. you will need to provide identification. An automated system checks refunds at The Home Depot. The system must authorize all returns. Indeed, TRE is that “system.”

Where can I return without a receipt?

Most of the following merchants have generous return policies. Allows you to return or exchange an item up to 90 days after purchase.

Can you return a dead plant to Home Depot?

If you have preserved the receipt for a year, you can return dead Home Depot plants. On the other hand, flowering shrubs, succulents, and houseplants can be returned 90 days after delivery or purchase.

Can I return an item without the packaging?

Original packaging is not necessary

Can stores look up receipts?

Moreover, if some retailers provide the option to receive electronic receipts, and in the event that you are unable to find your original receipt, returning to the store where you made the purchase is the best course of action.

Certain businesses can retrieve your credit card, debit card, or personal check transaction details and issue a fresh receipt.

If you want to know more return policy guidelines, visit our site Takesurvey.onl


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