Jcpenney Return Policy 2023 Updated – [ Read BEFORE You Return ]

Jcpenney Return Policy

Jcpenney Return Policy 2023 – If you’re not sure about your JCPenney purchase, you don’t need to worry because you’re in the right place.

Our guide would explain everything about JCPenney’s return and exchange policies, as well as how they change in different situations. If you knew these things, you could save more time and money.

If you send something back within 30 days of the purchase date, you’ll get your money back in the same way you paid for it. If an item is returned between 31 and 60 days after it was bought, the money will be put on a merchandise return voucher. If you have a valid JCPenney receipt for the purchase price, you can make an exchange at any time up to 60 days after the purchase.

Returns at Store

We are happy to take back most things at any JCPenney store. Just bring the item(s) and the receipt within 60 days of the date you bought them, and an employee will be glad to help you.

Online Returns by Mail

Just sign in to your account (click the image above) and choose the order you made in the last 60 days. Click “Start a Return” and then do what it says.

Non-Returnable Items

JCPenney return policy restricts returns/exchanges on the following categories of items.

• Gift Cards
• Monogrammed and Personalized Items
• Altered Items
• Body Jewelry and Ear Piercing Kits
• Face Masks
• Perishable Foods

Exchanges

Most items bought in the last 60 days can be exchanged at any JCPenney store for something else.

Need Help with an Order?

Need help with a return or having trouble with an order? Our customer service team will be glad to help.

Tweet us @askJCP

Call 1-800-322-1189

JCPenney Refund Policy

First of all, online returns aren’t free. According to JCPenney’s return policy, a $8 shipping fee will be taken out of your refund so that the items can be sent back to JCPenney.

If you return an online PayPal order in person, you’ll get cash back. If you return it online, you’ll get a check sent to your billing address.

Refunds to a JCPenney credit card can take about 3–4 days to show up in your account, while refunds to a bank card can take 7–10 days after the item gets to their facility.

Return Exceptions

Face Masks

Face masks can’t be returned after they are sold, even if they are sold separately or in groups of more than one. According to our policy, masks have never been worn or tried on.

Body Jewelry/Ear Piercing Kits

Body jewelry and ear piercing kits are final sales and cannot be returned. This includes belly rings, nose rings, eyebrow rings, captive hoops, ear tapers, ear plugs, and circular horseshoes. According to our policy, body jewelry has never been worn or tried on.

Fine Jewelry

All Fine Jewelry and Watches must be returned with their sales receipts within 60 days of the date they were bought. All watches must be returned unused, in their original packaging, and with any accessories that came with them.

Special orders and personalized gifts that have been delivered and accepted cannot be returned. For broken watches, check the manufacturer’s warranty. The certificate should be returned with jewelry that has been certified.

Fitness Trackers and Smart Watches

Must be returned within 10 days of purchase with a sales receipt, unworn, unaltered, in the original packaging &with any accessories that came with it.

For broken watches, check the manufacturer’s warranty.

Before sending the device back the customer is the only one who is responsible for removing all personal information and disconnecting or unpairing it from any other devices.

JCPenney is not in charge of any information that is left on the device. If there is still data on the device when it is returned, JCPenney will delete it and clean the device. After the return is complete, you won’t be able to get any of the content back.

Jewelry Boxes and Armoires

Returns must be made within 30 days of when the item was delivered. In store, you can’t return items that were shipped directly from a vendor. We want you to check out your items as soon as you get them. Defects or damage must be reported within 48 hours of delivery.

If you don’t have a receipt you won’t get a refund. Fees and surcharges for delivery are not refundable.

There is a 15% restocking fee for returns. Items that were shipped directly from the vendor should be sent back using the shipping label that came with the original packaging.

The customer has to pay for the return postage. Only places in the 48 contiguous United States can get furniture delivered. JCPenney won’t send packages to people who are known to be couriers or freight forwarders.

JCPenney is not responsible for and won’t be liable for items picked up or delivered by people who don’t work for JCPenney. Customers should keep the invoice & call 1-800-442-7902 to find out how to send the item back.

Made-to-Measure Blinds, Shades, Shutters and Draperies

Made-to-Measure Blinds, Shades, Shutters & Draperies are made to your exact specifications & you can only get a refund if you cancel your order within 24 hours of the first transaction.

After 24 hours, you can only return an order if it arrived broken, was made wrong or has a defect from the manufacturer.

In-Home Custom Window Treatments

Contact JCPenney Customer Support at 800-322-1189 for IHCW purchases & installations made or done before December 31, 2020.

Support can be reached at 800-831-8969 for questions about purchases made with Custom Decorators, Inc.

Electronics Policy

Electronics must be returned 30 days after they are delivered. We want you to check out your items as soon as you get them. Defects or damage must be reported within 48 hours of delivery. If you don’t have a receipt, you won’t get a refund.

Please remove any personal information or data from any electronic product you want to return before you send it back.

JCPenney is not responsible for any personal information or data saved on an electronic product that is returned. Products must be returned with all of the manuals and accessories that came with them.

Delivery fees are non-refundable

There will be a 15% restocking fee and a $85 pick up fee for returns. You can only buy and get delivery of electronics in the 48 states that touch each other.

JCPenney won’t send packages to people who are known to be couriers or freight forwarders.

JCPenney is not responsible for and won’t be liable for items picked up or delivered by people who don’t work for JCPenney.

Items that were sent with UPS should be sent back with UPS in the same box. The customer has to pay for the return postage. You can’t bring back electronics to the store.

Customers should keep the invoice & call 1-800-322-1189 to find out how to return something.

Fitness Equipment Policy

After fitness equipment is delivered it must be returned within 48 hours. We want you to check out your items as soon as you get them.

Defects or damage must be reported within 48 hours of delivery. If you do not have a receipt you won’t get a refund.

Please remove any personal information or data from any electronic product you want to return before you send it back.

JCPenney is not responsible for any personal information or data saved on an electronic product that is returned. Products must be returned with all of the manuals and accessories that came with them.

Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee.

Fitness purchases & deliveries are only available in the 48 states that touch each other. JCPenney won’t send packages to people who are known to be couriers or freight forwarders.

JCPenney is not responsible for & won’t be liable for items picked up or delivered by people who don’t work for JCPenney.

Items that were sent with UPS should be sent back with UPS in the same box. The customer has to pay for the return postage.

You can’t bring back fitness equipment to the store. Customers should keep the invoice & call 1-800-322-1189 to find out how to return something.

Furniture

After the furniture is delivered, it must be returned within 30 days. We want you to check out your items as soon as you get them. Defects or damage must be reported within 48 hours of delivery. If you don’t have a receipt you won’t get a refund.

Fees for delivery are not refundable. There will be a 15% restocking fee and a $85 pick-up fee for returns. Only places in the 48 contiguous United States can get furniture delivered.

JCPenney won’t send packages to people who are known to be couriers or freight forwarders. JCPenney is not responsible for and won’t be liable for items picked up or delivered by people who don’t work for JCPenney.

Items that were sent with UPS should be sent back with UPS in the same box. The customer has to pay for the return postage. In store you can’t bring back furniture. Customers should keep the invoice & call 1-800-442-7902 to find out how to send the item back.

Mattress Policy

Mattresses must be returned 120 days after they are delivered. We want you to check out your items as soon as you get them. Defects or damage must be reported within 48 hours of delivery. If you don’t have a receipt you won’t get a refund.

Fees for delivery and the Mattress Haul-Away Service cannot be refunded. If you want to return a mattress, you’ll have to pay a 15% restocking fee, but the pick-up fee will be waived if you choose a different mattress.

If a different mattress is not chosen, a 20% restocking fee & a $85 pick-up fee will be charged.

Mattress delivery is only available in the 48 states that touch each other. JCPenney won’t send packages to people who are known to be couriers or freight forwarders.

JCPenney is not responsible for and won’t be liable for items picked up or delivered by people who don’t work for JCPenney.

Items that were sent with UPS should be sent back with UPS in the same box. The customer has to pay for the return postage. In store, you can’t return a mattress. Customers should keep the invoice and call 1-800-442-7902 to find out how to send the item back.

Major Appliances

Plans to protect major appliances bought at JCPenney are honored by a third-party company. Samsung, LG, GE, and Frigidaire all honor the warranty agreements made by their own manufacturers for as long as the warranty lasts.

See the list of people to contact below if you have specific questions about vendor information, such as user/care guides, warranty information, or rebate information and/or redemption:

Samsung: https://www.Samsung.com/us/support

LG: https://www.lg.com/us/support

GE: https://www.geappliances.com/ge/service-and-support

Frigidaire: https://www.Frigidaire.com

If you have any other questions about major appliances, call 1-800-322-1189 and ask for JCPenney Customer Care.

Small Electrics

Coffee makers, kitchen gadgets, and food prep goods must be returned within 30 days. No refunds without receipts.

UPS-sent items should be returned in their original packaging. Customer pays return shipping.

Personal Care

Beauty, health, massage, grooming & personal care items must be returned within 30 days. No refunds without receipts.

UPS-sent items should be returned in their original packaging. Customer pays return shipping.

Innovative Gifts

New gifts must be returned within 30 days. No refunds without receipts.

UPS-sent items should be returned in their original packaging. Customer pays return shipping.

Floor Care

30-day return policy for Floor Care. No refunds without receipts. UPS-sent items should be returned in their original packaging. Customer pays return shipping.

Housekeeping

Housekeeping items like clothes care, air purifiers & home care must be returned within 30 days of purchase. If you don’t have a receipt, you won’t get a refund.

Items that were sent through UPS should be sent back through UPS in the original packaging. The customer has to pay for the return postage.

Special Occasion Dresses

Dresses for special occasions must be returned in their original state with the green return tag still attached.

JCPenney Beauty

The return policy for JCPenney Beauty is the same as the return policy for JCPenney.

Purchases of JCPenney Beauty made at JCP.com & billed by JCP.com follow the same rules as JCP.com.

JCPenney Salon

JCPenney Salon returns follow the JCPenney Store Return Policy.

DoorDash Same Day Delivery

Only a Merchandise Return Voucher will be given by JCPenney. You can’t give credit back to the way you paid.

Customers must have both the original JCPenney receipt and the virtual DoorDash receipt in order to get a Merchandise Return Voucher that is equal to the price they paid for the item when they bought it at JCPenney.

If the customer doesn’t have the JCPenney receipt, they will get store credit for the lowest price in the store at the time of the return or exchange.

If you return something with a receipt after 90 days, you can get a JCPenney Merchandise Return Voucher for the lowest price the item has sold for in the store in the last 45 days.

Optical (US Vision)

Within 24 hours of the customer accepting the glasses or contacts, they can be returned for a full refund.

If you’re not happy with your purchase, you can return custom eyewear and unopened contact lenses to us within 60 days. We’ll exchange them for something of equal or lesser value if you’re not happy. You can’t return contact lenses that have been opened.

Eye exams can’t be taken back.

Optical (For Eyes – Puerto Rico)

Within 30 days of getting the item, you can return custom-made glasses and contact lenses for a full refund.

Change of Prescription: Free lens replacement one time within 90 days of the eye exam used to place the order.

Progressive Adaptation Warranty: People who buy progressive lenses have 30 days to get used to the way the lenses are made after they get their new glasses.

If we can’t adjust them, we’ll give you up to two free lens replacements of equal or lesser value if we can’t (any difference will be refunded). If you can’t get used to the design of the lenses in 30 days, you can return the product and get a full refund.

Portrait

With a sales receipt, you can return photos for a full refund in the same way you paid for them within 60 days of the date you bought them.

If you don’t have a sales receipt, you can return the item within 60 days for a different item of equal or lesser value (date will be verified in JCPenney portraits system).

You can’t return or exchange digital images or CDs.

Items that need to be shipped or trucked

Call customer service at 1.800.442.7902 to arrange for a pick-up of special delivery or trucked items.

If the item is broken and the driver is still there, ask for an Inspection Report and have the item taken back.

Authorized items

Each item with a JCPenney or manufacturer’s warranty comes with instructions on how to return it.

Call customer service at 1.800.322.1189 if you have more questions, if a part is missing, or if you want to know more about the warranty.

Inside JCPenney is Sephora.

With a valid JCPenney receipt, you can only get a refund on things you bought at Sephora inside a JCPenney store. All items bought at Sephora or Sephora inside Kohls must be returned to the store where they were bought.

Sephora returns with a JCPenney receipt

If you send something back within 30 days of the purchase date, you’ll get your money back in the same way you paid for it.

So If an item is returned between 31 and 60 days after it was bought, the money will be put on a merchandise return voucher.

If you have a valid JCPenney receipt for the purchase price, you can make an exchange at any time up to 60 days after the purchase.

JCPenney can’t take back any items bought more than 60 days after the original purchase.

Sephora non-receipted returns

Without a valid JCPenney receipt, you can’t return anything from the Sephora inside JCPenney store.

Using the client’s credit card used to make purchases, it is possible to look up what was bought at JCPenney. Digital receipts will be used if the client has them in their email after the receipted return time.

JCPenney can’t check Beauty Insider accounts to see what people have bought.

JCPenney.com Sephora Purchases

Without a valid JCPenney receipt, you can’t return anything from the Sephora inside JCPenney store.

Using the client’s credit card used to make purchases, it is possible to look up what was bought at JCPenney. Digital receipts will be used if the client has them in their email after the receipted return time.

JCPenney can’t check Beauty Insider accounts to see what people have bought.

JCPenney Return Policy Without Receipt

The good news is that you can return your item to JCPenny even if you don’t have the receipt. If you don’t have a receipt JCPenney’s return policy doesn’t let you get your money back in the same way you paid for it.

In this case, you can choose between an exchange & a merchandise return voucher for your return. The value of the merchandise voucher will be the item’s lowest price in the 45 days before your return.

Note: If they don’t have the receipt, they’ll also need a valid photo ID. This helps them keep track of things and also limits how many returns they can make without a receipt.

You might also want to look into how Ikea and Ross handle returns. These brands are also known for selling a wide range of home decor and furniture essentials & they also accept returns without a receipt.

FAQs – Jcpenney Return Policy

How Many Return Days Does JCPenney Offer?

For most things, you can return them at any time.

At JCPenney, you can return shoes, clothes, linens, bedding, housewares, kitchen gadgets, and home decor at any time. These are some of the most popular items.

What If I Don’t Have My Receipt?

You are NOT out of luck if you lost your JCPenney receipt.

Then You can still return things, but you’ll have to take the lowest price advertised in the last 45 days.

You can’t get your money back in cash. Instead, JCP will give you store credit that you can use on a future purchase.

Be ready to show a valid ID, because they’ll keep track of your return history to make sure you don’t take advantage of their fairly easy return policy.

What If I Don’t Have the Original Packaging?

I asked JCP by calling them.

Used the example of a Keurig coffee maker that I tried for a week, decided I didn’t like, but then threw away the original box.

I was told, “Yes, bring it back in & we’ll take it back.”

Are There Any Exceptions to This?

Yes, you only have a certain amount of time to return a lot of things.

Here are the ones that stand out.

Fine jewelry: 60 days if you have the receipt. It’s also important to remember that watches can’t be on.

Smart watches and fitness trackers can be returned within 10 days if you have a receipt and they haven’t been worn.

All sales of body jewelry are final.

Dresses for special occasions can be returned at any time, but the green return tag must still be on the dress.

Mattresses and furniture must be sent back within 48 hours of delivery. You can start your return by calling them at 1-800-442-7902. Also, a 15% restocking fee and a $85 pick-up fee will be charged.

The same 48-hour rule applies to electronics as it does to furniture. The same restocking and pick-up fee will also apply.

Fitness Equipment – Same as electronics above.

Major appliances must be returned within 48 hours of the delivery date & you must have the receipt. A 15% restocking fee will also be charged.

Orders for custom blinds and curtains must be canceled within 24 hours of the first purchase. Since the items are made to order, you can’t get a refund after that.

In-Home Window Treatments: You must ask for a refund within 3 days of the date you signed the contract.

Home services are things like installing floors and counters. You can ask for a refund up to 3 business days after the date of your order.

Items from a salon can be returned within 60 days with a valid receipt.

Can Items Be Used or Worn?

The short answer is “It depends,” and it’s often up to the store manager to decide.

If you’ve only worn something a few times, there’s a good chance you can return it.

If you buy a blouse, spill wine on it, and then try to return it, you might not be able to unless the blouse is broken in a way that wasn’t your fault.

The same is true for things that don’t have their original tags and packaging…

your results will be different.

Can I Return Items to ANY JCP Store?

No, you don’t have to go back to the store where you bought the item.

You can take your items back to any JCPenney store in the US.

What About Returning a Gift?

With a gift receipt, you can return items, but you can’t get cash for them.

You will have to take store credit or a fair trade.

You’ll also get the item’s price, which is written on the gift receipt.

If you don’t have the gift receipt, you’ll get the lowest price listed in the last 45 days.

Can I Return a Swimsuit That’s Been Worn Once?

No, you can’t return used swimsuits. You can only return new ones with the tag still on.