Lowes Return Policy – Things To Know Before You Buy [ 2022 ]

If you buy something from Lowe’s and are unhappy with it, you can return it to any store in the United States. Except as specified in our Lowe’s Return Policy Exceptions, you can return or exchange most new, unopened items within 90 days of the original purchase date, as long as you have the original receipt.

Lowes Return Policy

What is Lowes Return Policy?

Lowe sincerely desires to work with you as a partner to help you improve your house.

Return items to any US-based Lowe’s if you aren’t happy with them.

Except as specified in our Return Policy Exceptions, you can return or exchange most new, unused items within 90 days of the original purchase date, as long as you have the original receipt.

You have 365 days from the date of purchase to return a product bought with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), or Lowe’s Business Rewards (LBR), with the exceptions listed in our Return Policy Exceptions. All refund requests are pending verification by the system.

Except as otherwise provided for herein, all returned items with a receipt will be swapped, repaid in cash, credited to your account, or refunded via in-store credit, depending on the original form of payment.

  • Purchases made with a Lowe’s Gift Card, refund card, merchandise card or in-store credit will be refunded as in-store credit.
  • Purchases made with a debit card will be refunded as cash or credited back to the debit card, which may take up to 15 days.

Written copies of Lowe’s Return Policy will be provided upon request.

Lowes Returns Policy Quick Facts

Time Limit  90 days (30-day Outdoor Power Equipment, 7 days Major Appliance Manufacturing Defect)
Receipt Required  No, if the credit card or phone number provided at the time of sale
Restocking Fee  None
Refund / Exchange  Refund or exchange permitted, at the customer’s option
Original Packaging Required  Not specified
Probability of Success  High
Conditions
  • The original credit card used for the purchase is all needed to make a refund, either in-store or on Lowes.com.
  • You wouldn’t need a receipt if you paid with your phone number at checkout, whether you paid cash or check, regardless of the amount.
  • All other returns require a receipt or invoice to be processed quickly and easily.
  • Contact us within 90 days of delivery if you wish to return an item that has been shipped to you and is still in its original, unused condition.
Exceptions
  • Non-defective major appliances
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Lowes Returns Policy Without Receipt

Lowes Returns Policy Without Receipt

In most cases, you can retrieve a lost or forgotten receipt by entering the number printed on your original credit card, checking account, MyLowe’s card, or phone. Lowe’s reserves the right to give store credit for the item’s current selling price in case of a return without a valid receipt.

You’ll need a government-issued photo ID to return an item to Lowe’s without a receipt. Verification systems are used and checked by Lowe’s. In some cases, the law permits the use of these systems to require identification, such as when a phone number or other identifying information is entered.

All refund requests are pending verification by the system. Lowe’s has the authority to refuse or limit the number of returns without a proper receipt.

Lowes Return Policy Exceptions

48-Hour Return Policy

Lowe’s must be contacted to arrange a return 48 hours after delivery or pickup.

Major Appliances: Appliances such as refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, microwaves over the content, cooktops, wall ovens, and washer pedestals are all included.

Exception: Returns accepted within 30 days of purchase on appliances purchased with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Card (PreLoad), or Lowe’s Lease to Own (LTO) if the original packaging is unopened and unused.

30-Day Return Policy

The following items may be returned within 30 days of purchase or receipt with a receipt or proof of purchase and in “like new” condition.

  • Vs and Electronics
  • Outdoor Power Equipment
    • The return period is 30 days (except for corded and cordless outdoor power equipment from the CRAFTSMAN and BLACK+DECKER brands).
      Any power tools, such as lawn mowers, chainsaws, generators, pressure washers, trimmers, blowers, snow throwers, log splitters, wood chippers, hedge trimmers, edgers, tillers, earth augers, and brush cutters, can be returned within 30 days of delivery if they are unused and in their original, unopened, undamaged, factory-sealed packaging.
  • Plumbing

    • Water heaters
  • Air Conditioners (Portable and Window Units)
  • Liquid Paint
  • Highway Trailers
    • All returns to Lowe’s must be made in their original condition and accompanied by the original receipt and title (if applicable).

Lowes Holiday Items Return Policy

It must be returned no later than the day before the holiday (e.g., Christmas). After the holiday, all sales are final, and items cannot be returned.

Nonrefundable Items

  • Labor and installation charges
  • Delivery and/or Lowes.com shipping charges (unless due to Lowe’s error)
  • In-store credits, refund cards and merchandise cards
  • Any gift card, including Lowe’s, third-party, Visa® or MasterCard gift cards
  • Masks: Safety masks or facial coverings of any kind are no longer accepted for return or exchange.

Lowes Return Policy Special Order Configured Products Restocking Fee

After 72 hours, there will be a 20% restocking fee for any Special Order configured product returned or canceled. Products can only be exchanged at the original point of sale.

In some jurisdictions, the restocking fee will be subject to taxation. Unless stated in your installation agreement or right to cancel, the restocking fee will apply to purchases that have already been installed.

Lowes Return Policy Plants

Any tree, shrub, or perennial purchased from Lowe’s within the past year requires a receipt for exchange or refund. There is a 90-day comeback window for all other types of vegetation.

Lowes Return Policy Hazardous Materials or Products That Contain Lithium Batteries

Due to safety concerns, returns through the mail are not accepted for items that use or contain flammable liquids, gases, or other dangerous chemicals. Don’t forget that you may always take unwanted products back to your neighborhood Lowe’s. You can return anything, including anything with lithium batteries, to any local Lowe’s.

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Problems With Your Order?

Damage Due to Shipping/Delivery, Missing Items, Shipping/Delivery Errors

Within three days of receipt, contact Lowe’s customer service at 1-800-445-6937 if your order comes broken, incomplete, or missing parts.

Defective Items

Dial 1-888-77-LOWES (56937) toll-free to speak with a representative or schedule an appointment for in-home servicing by a factory-trained technician.

You won’t have to pay for the service if it falls under the terms of the manufacturer’s warranty. The technician may offer to fix the issue at the customer’s cost if the manufacturer’s warranty does not cover it.

Please visit the manufacturer’s website for particular products or brand warranty information. Visit Lowes.com/kobaltguarantee if you’re looking for Kobalt® products.

Lowes Miscellaneous Return Policy

Gift Cards

Misplaced or taken Only the original receipt can be used to get a replacement Lowe’s gift card for the remaining sum.

APO/FPO

A free pickup cannot be arranged for packages shipped to an Army Post Office or Fleet Post Office.

Exclusive Remedies

These solutions are the only ones available to you. No other recourse is available. The implied guarantees of merchantability and fitness for a particular purpose and any other warranties, express or implied, are thus excluded. You may have other rights that vary from state to state, and the scope of the preceding disclaimers is subject to and may be limited by relevant legislation.

Return Policy on Appliances and Equipment

Return Policy on Appliances and Equipment

If a customer does not have a valid receipt within 30 days, Lowe’s has the authority to refuse the return or limit the number of returns.

Refrigerators with a capacity of 9 cu. Ft. or more, along with other appliances like washers, dryers, range hoods, lawn and garden tools like gas-powered lawnmowers, chainsaws, generators, pressure washers, string trimmers, leaf blowers, and trailers designed for use on the highway.

If you need to return a highway trailer, you must do it in the state where you made your original purchase, along with all of the relevant documents.

Terms and conditions for Major Home Appliances can be found on the receipt’s front. Products purchased through Installation Services programs are not eligible for this offer.

If you still have checks outstanding with Lowe’s, you cannot return any purchases bought with a check. Depending on the store, Lowe’s may want a government-issued photo ID (such as a driver’s license or state ID card) or a military ID. Whatsoever yield, Retailers like Lowe’s typically issue cash or checks for returns. Email from my iPhone

How To Return You Lowe’s Product

How To Return You Lowe’s Product

Most items purchased from Lowes.com come with a prepaid merchandise return slip. To begin the return procedure outlined below, please refer to this slip.

  1. Send the item back in a box or other secure packaging.
  2. Please include only those products for which a return label has been provided.
  3. Bring the original box, instructions, and any other extras that came with your purchase.
  4. Remember to fill out and enclose the pre-paid return slip.
  5. Use the label provided to attach the package to the shipping container.
  6. Send it off via your neighborhood parcel service or bring it into your neighborhood Lowe’s. Here’s the perfect spot for your shop.

If Bought At The Local Lowe’s Store

Mode of payment Original Receipt Required at the time of return
MyLowe’s card/credit card Not required MyLowe’s card/credit card
Cash/check Not required Your phone number(if you provided it at the time of checkout)
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Lowe’s Gift Cards

Lowe’s Gift Cards Required Only replacement is given
Lost Original receipt Remaining balance amount
Stolen Original receipt Remaining balance amount
Third-party gift cards (Visa/Mastercard) Not Applicable Not returnable

Lowe’s return policy on paint

Lowe's return policy on paint

If for any reason, you are not completely satisfied with your purchase of interior or exterior liquid paint, stain, or resurfacers from Lowe’s, you may return the unused portion in the original container to any Lowe’s store in the United States within 30 days of purchase.

Lowe’s return policy opened box

You can return any interior or exterior liquid paint, stain, or resurfacer purchased from Lowe’s within 30 days of purchase by bringing the unused portion and your receipt to any Lowe’s location in the United States.

Lowe’s return policy without receipt limit

Returns without a receipt may be eligible for store credit at the discretion of Lowe’s for the item’s current selling price. When returning an item to Lowe’s without a receipt, you’ll need to present a government-issued photo ID.

FAQs

Lowe’s now offers a 180-day return policy, up from the previous 90-day limit. Most fresh or unused in-store items can be returned for a full refund within 30 days of purchase. Products purchased using a gift card can be returned for shop credit.

Can I return used items to Lowes?

You have 90 days to return most things to Lowe’s for a refund. The return policy at Lowe’s specifies that customers can get a full refund on unused equipment within the first 90 days after purchase.

Does Lowes keep track of paint purchases?

The days of lugging around full paint cans inside the business are over. It remembers the paint manufacturer, sheen level, and the precise hue you purchased. Your card will remember the exact shade you had matched from another manufacturer, or if you ordered a bespoke color from Lowe’s, which one it was.

How can I use Lowes store credit without ID?

A phone number, credit card number, MyLowe’s card number, or checking account number can be used to access a customer’s Lowe’s receipt electronically. Upon locating the original receipt digitally, Lowe’s can switch some purchases from the original payment method to an In-Store Credit card, removing the need for customer identification.

Can you return a refrigerator?

No restocking or pickup costs will be assessed if you return an appliance within seven days of delivering it to your home. Within the first week, you should check your appliances for any signs of damage. Any payments incurred for a service, such as delivery or set-up, are non-refundable.

Can I use my Lowes card if I don’t have it?

Once approved for a Lowe’s Store Card, you may start using it immediately. In particular, if your application is successful, you will be issued a temporary permit in the form of your new card. Remember that to use it, you must first speak with a representative by dialing (800) 444-1408.