American Eagle Return Policy – Everything You NEED To Know

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American Eagle Return Policy

American Eagle Return Policy – If you’re  American Eagle customer looking for an easy way to return an item, DoNotPay will help you do it quickly and easily.

Whether you don’t like what you got or got the wrong thing, we know how to make the return process easy. Use our step-by-step guide to learn more about American Eagle’s return policy and get your money back right away.

Note: All information is based on the official website. This American Eagle Return Policy is updated but may change at any time on the official website.

American Eagle Return Policy

American Eagle Return Process

There’s no set time for the return.

Most of the things you buy from American Eagle can be returned, and there’s no set time limit on when that can happen.

American Eagle Store Return Policy

American Eagle’s return policy is very flexible, and you can bring back items from AE, Aerie, and Tailgate to any of the stores. Here, we explain the return method step by step.

First, get your invoice or order confirmation and check to see if your product meets the requirements.

After making sure the item is eligible, just take it to any AE, Aerie, or Tailgate store near you and make sure you have the following:
A copy of your receipt or the email that confirmed your order was sent.

You used your credit card to buy (bring the original form of payment).

Visit this link to find a store near you.

Reach out to the customer service desk in the store. You can return or exchange your item within minutes, and you’ll get your money back in the same way you paid for it.

Return + Exchange Policy

If you’re not happy with a purchase, you can just send it back and get your money back. Returns with proof of purchase (receipt, invoice, order confirmation page, order details page, or order email) will be refunded in the same way that the original purchase was made. We’ll let you exchange or get store credit for the current price if you don’t have proof of purchase.

If you’re charged more than the price that’s posted or advertised, we’ll give you the difference back. We might not return your item if it looks like there was fraud or abuse.

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If you buy a swimsuit or bikini bottom and take out the hygienic liner, we can’t take it back.

In-store returns + exchanges

You can return or exchange your items for free at any AE, Aerie, or Tailgate store in the U.S.

Bring your credit card and proof of purchase, such as a receipt, invoice, order confirmation page, order details page, or order email.

If you don’t have proof that you bought the item, you’ll get an AE gift card for the current price of the item.

If you had the items shipped to you, please note that shipping costs cannot be refunded.

Returns + exchanges by mail

You can also ship items back to us if you ordered them online or through the AE Live app. If you can, send them back in the same box they came in.

We can’t do mail-in exchanges right now. You can put in a new order for an updated item and send the return back to us in a separate package.

Through our online portal, you can tell us which items you want to send back and print your shipping label.
If your order qualified for free returns, you can use this label to send your items back at no extra cost.

Even if your order didn’t qualify for free returns, you can still get a label to send your items back. Shipping costs will be paid for by a $5 fee that will be taken out of your refund.

If you think someone is trying to steal from you or if you get a call from someone claiming to be from AEO about your purchase or return, don’t give them any information, hang up, and contact Customer Service at Contact Us.

If AEO contacts you about a return, we won’t give you order or personal information ahead of time, ask you to install software, or ask for your bank account information to process the return.

We may, however, ask for some information to make sure you are who you say you are.

American eagle return policy time limit

You can wait as long as you need to return your items. There is no time limit for giving a full refund, charging back to a credit card, making an exchange, or giving out an AE Gift Card. If you’re not happy with a purchase, you can just send it back and get your money back.

Can I buy something online and return to a store?

Yes! Online order returns are accepted at all AE and Aerie locations.

If an item is online only, can I return it to a store?

Yes! Online only items are eligible for in-store return.

Can I return clearance or sale items?

Yes! You will be refunded the amount you purchased the item for.

Can I return Aerie or Tailgate items to AE or vice versa?

Yes

What happens if I take the tags off or wash the item? Can I still return/exchange?

Even if the original tag isn’t there, your return or exchange will still be taken care of.

If you buy a swimsuit or bikini bottom and take out the hygienic liner, we can’t take it back.

When will I receive my refund?

If you ordered something online and are sending it back to us by mail, please give us 2–4 weeks to get it. When it arrives, you’ll get an email telling you that your refund is being worked on. After the refund is started, it will take between 5 and 7 business days to finish.

Is there a time limit on returns?

There is no time limit for giving a full refund, charging back to a credit card, making an exchange, or giving out an AE Gift Card.

How do I exchange an item?

You can trade items at any AE or Aerie store that is open. Look for a Store

We can’t do mail-in exchanges right now because we’re taking steps to make sure our distribution center workers are safe. You can put in a new order for an updated item and send the return back to us in a separate package. Beginning a Return

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What qualifies for an even exchange?

For an even exchange, the item must be the same color and style. If you change the color, style, or size, your replacement item may have a different price or be included in a different promotion.

Can I return an order I purchased with Afterpay?

If you paid for something with Afterpay, the amount you get back will be based on how much you’ve already paid. Afterpay will send you an email with information about your refund and the end of your payment plan.

The tax, shipping costs, and condition of the item will affect how much you get back.

What do I do If I suspect fraudulent activity?

If you think your account has been hacked or you’re worried about a call from someone claiming to be from AEO about your purchase or return, please hang up the phone and contact Customer Service at Contact Us.

If American Eagle calls you about a return, we won’t tell you your order number or other personal information ahead of time to show that we know who you are.

We may ask you to confirm details about your order or your personal information to make sure you are who you say you are.

American Eagle will never ask you to install software on your device in order to return something or get a refund.

American Eagle will never ask for information about your bank account, but depending on your needs, they may ask you to confirm certain payment card information.

Can I return my AE Live order?

Yes! Orders made through the AE Live app can be returned for free. If you aren’t happy with your purchase, you can return it to any open AE or Aerie store or send it back to us by mail through our online portal. Beginning a Return

COVID-19 UPDATE

Back again! The AE and Aerie stores are now open and offer free returns and exchanges, In-Store Pickup, and Curbside Pickup.

Find a store to find out if there is one near you. We also want you to know that things in the stores will be a little different from what you’re used to because we’re taking extra steps to keep you and our employees safe. Find out more

We will still refund digital orders that are sent back by mail. We can’t do mail-in exchanges right now. You can put in a new order for an updated item and send the return back to us in a separate package. Beginning a Return

You can wait as long as you need to return your items. There is no time limit for giving a full refund, charging back to a credit card, making an exchange, or giving out an AE Gift Card.

Can I still return items if I lost my receipt/invoice? Does my email confirmation count as an invoice?

Yes! Your email confirmation or Order History details can serve as your invoice.

What if my items are damaged?

You can send things back if they were broken when you got them. Call Customer Service at 1 (888) 232-4535 if you have any questions.

FAQs – American Eagle Return Policy

How Many Return Days Does American Eagle Allow?

Surprisingly, American Eagle Outfitters doesn’t have a set time limit for returns.

When I asked an AE chat rep if this was because of COVID-19, they said that they have never set a deadline for returns.

Can Clothing Be Worn?

If you want to return something, you can’t have worn it.

This doesn’t mean you can’t try the item on at home and wear it around for a little while. Just don’t take the tags off and wear it to work or to the bar (for example).

What If I Lost My Receipt?

If you lose your American Eagle receipt, it’s not the end of the world.

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You can still make a fair trade or get store credit.

Remember that they will need more than just a receipt to prove that you bought something. The invoice, the order confirmation page, the order details page, and the order emails all work, too.

Do Items Need Tags On Them?

You can still return an item even if you take the tags off but don’t wear it.

But if you take off the tags and throw them away, then try to return the item (even if you haven’t worn it), you might have trouble.

What If Items Have Never Been Worn But Tag Has Been Removed?

I asked the chat person this exact question, and she said, “It’s up to the manager.”

So if you can, you should try to keep the tag on.

What Price Will Be Refunded to Me?

If I return something that hasn’t been worn but is more than a year old, you might be wondering how much I’ll get back.

When I asked AE this question directly, they told me, “The price you bought it for.”

It seems that this is true even if the item is no longer in stock.

This seems too good to be true, so I’d like to hear what my readers think.

Most of the time, you’re stuck with the item’s lowest price in the last year or six months.

Can I Return Online Purchases In-Store?

Just bring in your order confirmation email or online bill to show that you bought something.

They also want you to bring the credit card you used to buy the item.

What About Online Returns?

Easy peasy.

AE has made a website to help you with the return process.

When you return something you bought online, AE asks that you use the original packaging if you can.

Who Pays the Return Shipping Costs?

After looking around the AE website, it seems that only some items can be returned for free.

From the picture above, you can see that these items include bras, swimwear, items for the apartment, items for the tailgate, and third-party shoes.

If not, it looks like a $5 fee will be taken out of your refund to cover the cost of shipping.

How Long Will It Take For My Return to Post?

Whether you used a debit card or a credit card to pay for your return, it usually takes between 5 and 7 business days for the money to show up in your account.

Any Exceptions to Their Return Policy?

From what I’ve learned, there seems to be only one exception, which is…

If you take the hygiene liner out of a swimsuit or bikini bottom, you CANNOT return the item.

Can I Return Clearance Items?

You can return both sale items and items that have been marked down.

Can I Return Damaged Items?

Yes, you can return things that are broken when they arrive.

Just take it to any store.

If you have questions about a damaged item you received, American Eagle Outfitters wants you to call them at 1 (888) 232-4535.

Does AE Track How Many Returns I Make?

Almost certainly, they are keeping track of your returns, especially store credit returns you make without a receipt.

So don’t take advantage of their lenient policy or it will be turned off.

Is the Aerie Return Policy Different?

The return policy for Aerie items is the same as the policy for regular AE items.

Can I Return My “AE Live” Order?

You can definitely return orders that you bought through the AE Live app.

You can take things back to the AE store closest to you or use the online portal mentioned above.