Amazon Return Policy – All Shoppers Need To Know

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Amazon.com Returns Policy

Amazon.com Returns Policy – It’s important to read the seller’s Returns and Refunds Policy before making a purchase. This could end up saving you a tonne of time and money in the long run.

It’s also crucial to be aware that the delivery of the item to the fulfillment center, the processing of the refund, and the subsequent three to five business days needed for the money to appear in your account, can all take up to 25 days.

We clarify everything that wasn’t previously clear in this article. Continue reading to learn all there is to know about Amazon’s return policies.

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amazon return policy

Items that Can’t be Returned

For information about products that can’t be returned, see Items that Can’t be Returned.

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Some things can’t be sent back to Amazon.com or can only be sent back to a third-party seller.

Amazon.com doesn’t accept returns of the following items:

  • Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care orders
  • Grocery products
  • Open software
  • Items with special shipping restrictions
  • Live insects

Note:

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  • Furthermore, you can view details about each item’s return policy in Your Orders, as items bought from independent sellers cannot be returned to Amazon.com and are subject to the seller’s discretion.
  • You can find out if an item you purchased from Amazon.com can be returned when you click Return or Replace Item in Your Orders. There won’t be a message if amazons return policy prohibits returning the item.
  • Furthermore, if you are unable to obtain a refund or a replacement through “Your Orders” for a damaged or broken item that cannot be returned, please do not hesitate to contact us.

Third-Party Seller Returns

When you purchase from a seller who ships & fulfills orders also known as a “third-party seller,” your return is handled by the seller rather than Amazon.com.

Third-Party sellers adhere to Amazon.com’s return & refund policies, These policies are described in detail in About Our Returns Policies.

For more information on how to make a return request see Return Items You Ordered.

Third-Party sellers must provide either a US return address, a prepaid return label, or a full refund without requiring the item to be returned. If a seller does not provide these options for returning your items, You can file an A-to-Z guarantee claim to get assistance with your return.

If you are sending the item within the united states & the order is worth $100 or more, you should insure the package & use a shipping service that requires a signature. Items worth more than $35 must be returned to the seller via a trackable shipping service.

For items under $35, We recommend the USPS delivery confirmation service. If you do not use a trackable method of return or if you refuse the shipment as a method of return, we may be unable to cover you under the A-to-z Guarantee.

Amazon Global Store Returns

When you return something to us, it can take up to 25 days to arrive. It takes two business days to process the refund after the item arrives at our fulfillment center, & another 3-5 business days for the amount to appear in your account.

Most Amazon Global Store returns come with a Prepaid UPS return label. This allows you to drop off the item(s) at any UPS Drop off location in the United States. To find the UPS location that is most convenient for you, follow this link:

https://www.ups.com/dropoff/?loc=en US

Not all products in the Global Store are eligible for free returns. The cost of returning the item will be on you in this Scenario, We advise returning the item(s) Using a Method that can be followed up on by the Carrier of your Choice.

Amazon will Automatically reimburse Up to $20 for the return postage costs when it receives the item. You can call our Customer Service Center & request a refund if the cost of your return postage is more than $20.

You will receive your Import Fees Deposit back along with the full cost of Shipping if you return a broken, incorrect, or Defective item.

Refunds on Amazon

Your refund amount & refund delivery options may change if you return an item. In Your Orders, look up the payment method that was refunded and the status of your refund.

The sum of money you receive back when returning an item as well as how you receive it may vary. You can view the status of your refund & how it was handled in Your Orders.

Note that everything on this page only applies to items that are shipped by Amazon or that are purchased there. Don’t return anything to Amazon that was shipped to you after you purchased it from a seller on the Amazon Marketplace.

How long are refunds processed?

You can specify how you want your money refunded when you send something back in the Online Returns Center.

Up to two weeks may pass after the delivery person has received your item before we receive your return and can begin processing it. It might take up to 30 days to accomplish some tasks. Following the delivery of the item to our Returns Center by the carrier, we typically process returns within 3-5 business days.

We will send a refund using the method you selected once we have processed your return. How to follow your tax return can be found here.

Quick refunds

If the Instant Refund Option is Offered you can decide whether you want to receive your refund right away or after we’ve processed your return. You will receive an immediate refund Using your Credit Card or the remaining Amazon.com Gift Card balance. As always you have 30 days to return your purchases.

Refund Periods

Refund MethodRefund Time (After Refund Is Processed)
Credit cardThree to five business days
Amazon.com Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
SNAP EBT cardUp to 10 business days
Gift Card balanceTwo to three hours
Promotional CertificateNo refund issued
Shop with Reward PointsUp to five business days
Pay in Cash (at a participating location)Up to 10 business days
Pre-paid credit cardUp to 30 days (depending on the issuer of the card)

Note: We, have it in your account even if you don’t have a physical Prepaid credit card. You can use the card to make future purchases. For orders that use the Amazon Currency Converter. we issue refunds in your local currency at the same rate as the original order.

Gift Returns

What kind of refund or credit the gift recipient gets depends on how the gift was bought and how it is returned. Find out more at Return a Gift.

Additionally, Amazon may determine that an individual who has received a gift is entitled to a refund without returning the item. If the gift return meets the requirements for a refund without returning the item, the recipient will be informed via the Returns Center or by contacting Customer Service. For further information, please refer to the Terms of Service.

Partial Refunds or Restocking Fees

ItemRefund
Items in original condition past the return window*80% of the item price
Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap)50% of the item price
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Amazon.com or seller errorUp to 50% of the item price
Open software or video games for reasons not due to an Amazon.com or seller error0% of the item price
    After delivery, you typically have 30 days to return most items. Click on Return or Replace Items under Your Orders. This will direct you to a page where you can view the deadline for returning an item.Note: If you return items that Amazon.com shipped & sold, you might be required to pay tax on the restocking fees if you reside in CT, MD, NV, PA, VA, WV, Or WI. For some products, there might be more regulations. For more information, visit About Our Returns Policies.

    Incorrect Returns

    Include everything when you send something back, including the appropriate item. You must send back the right item in order to receive your money back.

    Items sent to us by error are not kept by Amazon. Instead, it donates or recycles them when it makes sense & is practical. Please get in touch with Customer Service right away if you Unintentionally sent Amazon the incorrect item.

    Despite sending Amazon the incorrect item, they won’t reimburse you, and they can’t guarantee that it will be located and returned.

    Amazon Alexa Voice Shopping

    Non digital Alexa purchases can be returned for free, but purchases from Amazon Pharmacy must adhere to Amazon return policy. Use the Returns Center in the same way that you would normally return something purchased with Alexa.

    Furthermore, we will automatically refund any shipping costs you paid to return the item. Seven days after the product refund, the shipping refund should appear in your account.

    See Digital Products for songs or albums Alexa purchased by mistake from our Digital Music Store.

    Amazon Devices

    Kindle e-readers, Fire tablets, Amazon Fire TV devices, Echo devices, & the Amazon-branded accessories that come with them can be returned to Amazon.com within 30 days of getting the shipment as long as they are in the same condition as when they were bought.

    Additionally, all Amazon-branded devices & accessories that are returned & refunded or replaced immediately become Amazon’s property.

    Additionally, please refer to the Amazon Device Return Frequently Asked Questions for further guidance on returning Amazon devices and accessories.

    Amazon Fresh and Grocery Items

    Wine and other grocery items, such as Amazon Fresh, cannot be returned to Amazon but can be exchanged or refunded.

    Furthermore, requesting a reimbursement for Amazon Fresh items that have been damaged or spilled can be done by following these steps.

    Amazon Handmade

    Handmade Makers’ products are Subject to Amazon’s standard A-to-z guarantee rules & regulations. The only exception is if you purchase Something that can be customized in ways other than size & color, See customized products for more information.

    Amazon Photos

    Photos printed products cannot be returned but they can be refunded or replaced.

    Amazon Pharmacy

    We’re unable to accept returns. This comes with a 6-month supply of medicine in case your doctor changes your prescription & you have to switch medicines. If there are any problems with the quality of your order, like mistakes or signs of tampering, please call Amazon Customer Care right away at 1 855 745 5725

    Amazon Renewed

    Products on Amazon Renewed are backed by the Amazon Renewed Guarantee when it is stated as such on the product page. If you are unhappy with the product within 90 days, you can get a replacement or your money back thanks to this guarantee (or one year for a Renewed Premium product).

    Additionally, within 90 days (or one year for Refurbished Premium items) of receiving the shipment or within one year for Refurbished Premium items, Amazon Refurbished items may be returned free of charge.

    Amazon Warehouse

    Furthermore, you may find that certain products have varying rules or requirements, but in general, you can return used or Open box items bought from Amazon Warehouse and shipped from Amazon.com within 30 days of receiving your shipment.

    Furthermore, Amazon Refurbished items purchased from Amazon Warehouse can be returned up to 90 days after delivery.

    Automotive Items

    If you purchased a broken car part from Amazon.com that was covered by a published manufacturer warranty, Amazon would honour the warranty. Amazon will either replace the item or refund your money for the duration of the warranty.

    Baby Items

    Items for babies can be returned within 90 days of purchase.

    Within a year of when they were shipped, gifts purchased from a baby registry can be returned.

    Breast pumps must be returned unused, undamaged, & in their original packaging with the factory seal intact.

    We, however, won’t refund your original shipping fees if the reason for your return wasn’t an Amazon mistake.

    Birthday Gift List

    Amazon allows returns on birthday gifts up to 90 days after delivery.

    Organizer has 30 days to return items purchased from Amazon.com; consequently, the items must be sent back within the given time frame.

    Clothing and Accessories

    You have Up to 30 days after delivery to send back clothes & accessories.

    You can return items from The Drop Collections, but the return shipping fee will be deducted from your refund because the item is made just For you.

    Collectibles (sports & entertainment)

    It would help if you used a way that can be tracked to return collectibles worth $35 or more. Things worth more than $500 also need to be insured.

    Furthermore, the item must be returned with all its packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal.

    Any item that is returned without the original paperwork will be turned down.
    Before you send back an item, could you take a picture of it for your records?

    Collectible Coins

    • Contact the third-party seller within 14 days of receiving the item to find out how to return it. Your return must have a postmark within 30 days from when you got the item.
    • Items worth $35 or more must be sent back using a shipping method that can be tracked.
    • Before you send back an item, take a picture of it for your records.
    • Please return graded coins and government-issued coins in their original holders and with any accompanying materials.
    • Returns without the original box and paperwork, consequently, will be turned down.
    • Collectible Coins that have been broken or changed in some other way after being sent back will not be accepted.

    Computers and Electronics

    • Desktop computers, laptops, and tablets (excluding Kindle E-readers and Fires) can be returned for a full refund within 30 days of purchase if they don’t work, arrive damaged, or are still in their original packaging and haven’t been used.
    • Computers that were returned to Amazon.com because they were defective could undergo testing. If the customer misrepresented the product’s condition in order to get a lower price, the customer would be charged a fee of 15% of the sale price.
    • A higher restocking fee may be imposed on a customer who returns a desktop, laptop, or tablet that is damaged, missing parts, or unsellable due to the customer’s tampering.
    • Each Marketplace vendor has their own return policy for new, used, and refurbished products.

    Note: Before returning any electronic device on which you have stored personal information, you should erase all traces of that information.

    Custom Gift List

    Amazon Custom gift List items can be returned 90 days after being sent.

    Registrars can return items within 30 days.

    Customized Products

    Additionally, customized products can also include those that have been tailored or modified to meet specific customer requirements. Engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing are common examples of these types of customizations.

    The A-to-Z Guarantee applies to custom-made items sold by third-party sellers. If you want to file a claim for these items, please keep the following in mind:

    Notify the third-party seller of your intention to return the item within 14 days of receiving it.

    Because these products can be customized, written on, or designed in a way that is unique to the buyer, the third-party seller is not required to accept returns or exchanges unless the products arrive damaged/defective, or significantly different from what was ordered.

    The Amazon A-to-Z Guarantee protects you in the event that a third-party seller misspells something or makes an error in the configuration, inscription, or design.

    All product packaging, such as boxes, must be returned with the item, as well as any certificates of authenticity, grading, or appraisal that may be required. Products with missing or incorrect tags cannot be returned.

    Digital Products

    You cannot return games, software downloads, or items purchased from the Amazon Appstore, Amazon Digital Music Store, Amazon Luna store, or Amazon Video store unless otherwise stated.

    Furthermore, you can return a book purchased from the Kindle Store within seven days of purchase. However, you are no longer permitted to read the book after receiving a refund.

    Return for Refund by going to Manage Your Content and Devices, clicking the Actions button next to the title you want to return, and then clicking Return for Refund.

    You can exchange a Kindle book gift for an Amazon.com Gift Card before accepting it.

    Furthermore, subscriptions to magazines, newspapers, & blogs in the Kindle Store’s Newsstand section can be cancelled at any time by going to Manage Your Content and Devices. For more information, visit the Kindle Magazines and Newspapers page.

    Undownloaded digital educational resources can be returned within seven days of purchase.

    Furthermore, you may be eligible for a refund on Amazon Sold Add Ons purchased from Amazon Luna within 90 days. Contact Amazon’s customer service to request a refund.

    If we receive your request within seven days of the purchase date, we will return and refund any songs or albums purchased by accident from our Digital Music Store with Alexa. Request a refund from customer service.

    Fine Art

    • Acceptable art items worth $35 or more must be sent back in a way that can be tracked. Things worth more than $500 also need to be insured.
    • The item must be returned with all its packaging (boxes, etc.) and certificates of authenticity and value.
    • Any Fine Art item returned without the original paperwork will be turned down.
    • Acceptable art items damaged or changed after being sent back won’t be accepted.
    • Before you send back a Fine Art item, could you take a picture of it for your records?

    Furniture

    • Furthermore, within 30 days of receiving your furniture, you can send it back for any reason.
    • If the item is broken or doesn’t work, furthermore Amazon will help you fix it or provide a free return or replacement.
    • Contact the company that made the Product directly to find out about registration & warranties.

    Gift Cards

    • Gift cards cannot be refunded Once they have been purchased (except as required by law).
    • Refer to the Amazon.com Gift Card Terms & Conditions for details on what Can & cannot be purchased with a Gift Card.

    Hazardous Materials

    Moreover, Amazon does not accept returns of hazardous items such as flammable liquids or gases.

    Get the manufacturer’s service, warranty, return & refund information.

    Jewelry and Watches

    • Items worth $35 or more that are being returned must be sent in a trackable manner.
    • The item must be returned in its entirety, including all packaging (boxes, manuals, warranty cards & so on) as well as certificates of authenticity, grading, and appraisal.
    • Any item returned without the original paperwork will be refused.
    • Items that have been resized, damaged or altered in any way after delivery are not returnable.

    Live Plants or Insects

    Fresh flowers, live houseplants & insects Cannot be returned to Amazon, but you might be eligible For a refund of your purchase price.

    Luxury Stores

    For all items that can be returned to Luxury Stores, the guidelines below apply. Returns that do not adhere to these guidelines may be denied. Beauty products made with hazardous substances, such as flammable liquids or gases, cannot be returned to Amazon. On the product detail page For these items, there won’t be a “free returns” message.

    Products from upscale retailers must be exchanged in brand new, unused & unaltered condition. This includes any tags that are attached, such as product tags, security tags & hygiene seals if any are present.

    The packaging & documentation for the products sold by Luxury Stores should also be returned. We actively look for Name brand alternatives in Packaging (as opposed to packaging from the Luxury Stores, which is provided by the luxury brand directly). Any warranties, grades, or authenticity certificates for the product are included in the product documentation.

    Additionally, items must be returned without a return label using a trackable shipping method, with the value of the merchandise insured & using a service that requires a signature.

    We might require more time to discuss how to handle the return with the brand owner if we have concerns about the item’s authenticity or condition. When you receive your refund may change as a result.

    Major Appliances

    Large appliances may be returned for any reason within 30 days of purchase.

    Take the item out of the box when it is delivered to make sure it is what you ordered and that it is not damaged. If something is amiss or defective in the package, simply inform the delivery person and decline to accept it. They will then help you to obtain a complimentary replacement or a refund.

    Furthermore, if you receive the product and discover it is damaged or not functioning properly, Amazon will work with you to resolve the issue or provide a free return or replacement.

    For details on warranty coverage and product registration, get in touch with the manufacturer directly.

    Mattresses

    • You have 100 days from the time you receive your shipment to request a return or refund for any reason.
    • You can return mattresses to us as long as they are undamaged and in their original packaging.
    • Opened, expanded, or Full-Size mattresses cannot be returned, but they may be refunded.
    • For details on warranty coverage & product registration, get in touch with the manufacturer directly.
    • Furthermore, if you reside in California, feel free to inquire about the mattress haul away service and the special delivery options available for large and bulky items.

    Pet Food

    • Pet food & comparable products can Sometimes be refunded but they Cannot be returned to Amazon.
    • Game or phone cards that have already been paid for in advance

      Pre-Paid Phone or Game Cards

    Amazon does not accept returns of prepaid phone cards or game cards such as World of Warcraft, Xbox Live, Wii Points, Etc.

    Software and Video Games

    When returned within 30 days, digital software & video games will be refunded in full. Video games & software that have been played or are missing components may incur a restocking fee of up to 100%.

    Televisions

    • Television can be returned for any reason within 30 days of the date it was shipped.
    • The returned television must be in pristine condition, Still in its original packaging & have had all personal data removed by performing a factory reset.
    • Amazon will accept returns & offer free replacements if the product is defective or does not Function as advertised.
    • Furthermore, to learn more about product registration & warranties, please contact the manufacturer directly.

    Tickets

    • After purchase, theme park tickets cannot be returned.

    Unconditional Satisfaction Guarantee

    Furthermore, we will be happy to provide you with a full refund if you are not satisfied with these brands for any reason.:

    • Buttoned Down
    • Core 10
    • Moon and Back
    • Obsidian
    • Peak Velocity

    Items on a wedding registry

    • 180 days after delivery, Gifts from your Amazon wedding registry can be returned.
    • Additionally, the registry administrator’s purchases may be returned within 30 days.

    Amazon Elements, Mama Bear, Happy Belly, Wickedly Prime & Presto!

    Moreover, we take pride in what we produce. If you do not like the product within a year of receiving it, we will give you a complete refund.

    FAQs – Amazon Return Policy

    After 30 days, is Amazon merchandise returnable?

    Things can only be exchanged if they are defective or broken. For items returned more than 30 days after delivery, damaged, or with missing parts, we might impose a restocking fee. We are unable to accept returns after 60 days.

    What is the new return policy for Amazon?

    Furthermore, for returns that meet the criteria of being on time, in good condition, and without damage, restocking fees will no longer be assessed by Amazon. The only exceptions to this policy are video games and open-source software. Additionally, unless the return period has ended, sellers cannot refuse a returned item.

    If I open an Amazon product, can I still return it?

    Most of the time, within 30 days of receiving your shipment, you can return used or open-box items that you purchased from Amazon Warehouse and had shipped from Amazon.com.

    How long do you have to return an Amazon purchase?

    Furthermore, clicking on Return or Replace Items under Your Orders will direct you to a page where you can view the deadline for returning an item.

    What occurs if the Amazon return deadline is missed?

    What happens if I miss Amazon’s return deadline? You can try contacting Amazon customer service and requesting an exception because they frequently do this. However, there may be a restocking fee.

    Why won’t Amazon accept my return?

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    Without the item being returned, Amazon might decide to issue a refund. The cost of the item will be the main factor in this decision. Amazon may decide it’s not worth the trouble if the price is so low that it would cost less to ship it back to Amazon, inspect it, and restock it.

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