The Ultimate Guide to the Best Buy Return Policy [2022]

Contents

Guys!! If you’ve ever returned an item to Best Buy, you know that it can be a relatively quick process or a bit more complicated, depending on the circumstances. We Described Here the Complete guide to Best Buy Return Policy.

This blog is for you if you’re curious about the Best Buy return process or the Best Buy Return policy, and want to learn how to easily manage Best Buy marketplace returns. Start right now!

What Is Best Buy Return Policy?

Best Buy Return Policy

Be aware that the period begins on the day you get your product and that it applies to new, clearance, open-box, refurbished, and previously owned products. If you want to return or exchange your purchase, please note that the period begins on that day.

All purchases made at Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales Outlet, Magnolia Design Center, Best Buy Education, and Best Buy Business are subject to this return policy.

Member status

Standard

Best Buy Totaltech™ members

Most products

15 days

60 days

Activatable devices*

14 days

14 days

Best Buy Electronics Return or Exchange Policies

Item Standard Return Policy Return Policy for My Best Buy Elite Members Return Policy for My Best Buy Elite Plus Members Restocking Fees for All Member Levels
Most products, including:

  • Clearance
  • Open-box
  • Refurbished
  • Pre-owned
15 days 30 days 45 days $0
  • Cell phones
  • Cellular tablets
  • Cellular wearables
14 days 14 days 14 days $45
  • Major appliances
15 days 15 days 15 days $0
  • Drones
  • DSLR cameras and lenses
  • Mirrorless cameras and lenses
  • Leg and body recovery systems
  • Premium camcorders
  • Projectors and projector screens
  • Special orders
15 days 30 days 45 days 15% of the item purchase price

*Activatable devices are devices that are capable of being activated. Examples of activatable devices include cellular wearables, mobile hotspots, tablets, and cell phones.

All Verizon customers have a thirty-day window in which they can return active or ready-to-be-activated devices.

Holiday Policy Update

Best Buy has extended its return policy for items purchased between October 18, 2021 – January 2, 2022.

You now have until January 16, 2022, to exchange these items.

Restocking fees

Restocking fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Product Returns fee
Activatable devices (excluding prepaid phones) $45
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products 15% of item purchase price
If the buyer is a member of Best Buy TotaltechTM at the time of purchase and the purchase is made on or before September 15, 2022, or if the product is unopened, or if both the purchase and the return occur within the following states: AL, CO, HI, IA, MS, OH, OK, SC, and other states where it is prohibited by law, there is no restocking fee assessed. In certain conditions, the restocking fee will be subject to taxation.

Final sale and nonreturnable items

There is no return policy for any items purchased during the Final Sale. Other types of purchases that are not eligible for a refund include custom orders, personalized orders, non-subscription digital content (including digital gaming, but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), replacement key fobs for vehicles, memberships, completed services, plumbing items such as bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, and opened products that interact with bodily fluids.

Like-new condition

You cannot return any items that are part of the Final Sale. Prepaid cards (including third-party gift cards and prepaid phone cards), memberships, completed services, plumbing items like bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, and custom or personalized orders are also non-returnable.

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How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Return to a store

Return to a store

The return policy for items purchased on BestBuy.com is the same as for in-store items. It will speed up the process of your return if you include:

  • The packing slip (if you received one) or receipt.
  • The credit card was used to make the purchase.
  • A valid photo ID.

Use our prepaid return label

We’ll cover the shipping costs if you return an item using our pre-paid label. Access your Best Buy account here. Create a shipping label with a prepayment. During the specified return window, affix the pre-paid label to your shipment and send it to any UPS drop box.

How to return a major appliance

How to return a major appliance

Please know that we care deeply that you are happy with your purchase from us. Please give your new significant appliance a once over before you sign for the delivery.

You have the right to reject the delivery if there is a problem. You have 15 days to report any flaws, damage, or other issues when you accept delivery (or bring the large appliance home). Never get in touch with the shop again. To place an order, dial 1-888-BEST BUY (1-888-237-8289).

Refund method and timing

Refund method and timing

With a few exceptions, you’ll get your money back like you originally paid for the item(s) you’re returning. You may return the item and receive the same one in replacement if you so choose.

Returns sent through the mail will be processed within 7-10 business days of receipt.

It may take up to 10 days after we process the return for the funds to show up in your account. However, this is entirely dependent on your bank’s processing times.

Within ten business days, we will issue a check to anyone who paid more than $800 in cash or more than $250 with a check or debit card that does not bear a primary credit card logo.

A gift card will be refunded for any unused funds. Please call us at 1-888-BEST BUY (1-888-237-8289) if you have lost the gift card associated with your order, and we will gladly issue you a replacement.

How to Ask for a Best Buy Refund?

Whether you need to return the goods or merely cancel your subscription will determine how you get your money back.

Getting a Best Buy Refund for Cancelations

  1. Locate your order in the Order Status section
  2. Tap the order number to see your order details
  3. Hit the Cancel button next to the item you want to cancel

Not showing up, pickups from stores can be canceled at any time. The order will be canceled, and your money refunded if you don’t show up within the specified time frame. Remember that all digital material purchases, such as songs, movies, and games, are final and cannot be returned.

Best Buy Return Policy Special considerations

Damaged, defective, or incorrect items

Return it to Best Buy during the return/exchange window if it arrives broken, faulty, or different from what you ordered, and we’ll replace it immediately.
During the specified return/exchange period, if you’d instead send the item back to us by mail, you can do so by calling 1-888-BEST BUY for further details (1-888-237-8289).

Returns lacking proof of purchase

Without an email address, your refund could be delayed, refused, or capped; also, any applicable state sales taxes or levies will not be refunded.

Product accessories and packaging

All original packaging and included materials must be returned. If you do not, your return may be rejected or processed with a deduction from your refund that is not refundable.

Bundle discount and free items

If you made a bulk purchase and benefited from a discount or freebie, you will forfeit those savings if you return only a portion of your order.

Connected and Wi-Fi devices

In order for us to accept the return of this product, please ensure that all data has been deleted and the device is no longer synced with any cloud services or other electronic devices.

You are responsible for canceling your service contract with the carrier and paying any and all carrier charges if you elect to return a phone or device that is under contract with the carrier.

To terminate your service and get a refund, you can do one of two things:

Please bring it back to a local Best Buy. Clearly communicate your desire to the store associate that you wish to terminate service. Cancellation rules for transportation services can vary.
For return mailing instructions, please get in touch with Best Buy Mobile at 1-877-702-2211 between the hours of 6 a.m. and midnight Central Standard Time (CT).

Gifts

If you return an in-store purchased present, we will give you shop credit for the amount you spent. The buyer will be credited and informed by email if a gift is returned by mail.

Hearing aids

Customers have 60 days to return their hearing aids for a full refund. Our standard 15-day return policy applies to hearing aids as well.

Holiday Return Policy

Within 15 days of purchase, all customers, including My Best Buy® and Best Buy TotaltechTM (“Membership Program”) members, are eligible for a full refund on products in the Halloween Decorations and Christmas Decorations categories.

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Entertainment products

Software, movies, music, video games, books, game guides, and sheet music that have already been opened can only be exchanged for the same item.

Services, subscriptions and Microsoft 365 and Office

Information on how to return and get a refund for services and subscriptions, such as antivirus software and Microsoft 365, can be found at BestBuy.com/PlanTerms. Any customer, even part of the Membership Program, can return Microsoft Office and receive a full refund within 30 days.

Please call us at 1-888-BEST BUY if you have purchased a service that you do not wish to use but would like to return (1-888-237-8289).

Best Buy Return Policy Special important information

Purchases from a Best Buy Marketplace store

Please refer to that site’s Return policy if you made your purchase from a Best Buy Marketplace store on a different website (such as Amazon, eBay, or Google). On YourHealth.BestBuy.com, you’ll find information about how to get your money back if you change your mind about a purchase.

Purchases from a manufacturer website, fulfilled by Best Buy

Any returns for orders placed directly with a manufacturer and fulfilled by Best Buy are subject to the manufacturer’s return policy.

Manufacturer returns

While rare, Best Buy may require you to return your item directly to the manufacturer.

Pacific Sales and Magnolia Design Center products

Only the original Pacific Sales Kitchen & Home or Pacific Sales Outlet can accept purchase returns. Products purchased at the Magnolia Design Center can only be returned to Best Buy locations that house an actual Magnolia Design Center. You’ll need to bring your ID, the receipt, and the original mode of payment to return an item.

Export regulations

If you are located outside of the United States, please note that all return shipments to us must originate in the United States and that you must comply with all U.S. Export Administration Regulations and control laws.

Manufacturer specifications/instructions

We cannot be held liable for any delays in production, changes to specifications, or manufacturer instructions. If you have concerns or questions about the product’s features or how to utilize it, you should get in touch with the maker.

Installation and accessories

Cabinet or plumbing modifications, as well as the purchase of additional materials like gas flex hoses, electric pigtails, venting material, trim kits, and water lines, are not included in the price of a basic installation. Both a gas and water shutoff valve must already exist in the house before the installation may proceed.

Some cities, states, and municipalities might necessitate the services of a qualified plumber, electrician, or contractor. There may be further restrictions that apply. Inquire for details at your convenience.

Best Buy kiosk, Best Buy Business™ and Best Buy Education™ returns at a store

You can return the vast majority of items purchased from a Best Buy kiosk, Best Buy Business, or Best Buy Education to any local Best Buy store. Just dial 1-877-415-3487 to get the ball rolling on a kiosk return. Times are from 6 AM to 12 AM Central Time (CT), Monday through Sunday.

Stores cannot serve as the starting point for returns initiated via kiosk. Returns for items purchased from Best Buy but picked up at a non-Best Buy location (such as a UPS Access Point®) must be returned to the original Best Buy.

Best Buy reserves the right to alter or discontinue the Return and Exchange Promise at any time and place.

Best Buy Returns by Mail

Best Buy Returns by Mail

Consider bringing the following:

Everything must be returned, including the item(s) and packaging.
Return instructions and packing slip

If no packing slip was included, you may either print a blank form and fill it out manually or use the order information to get a pre-populated form.

You can send the package back using whatever shipping service you like; attach a return label and pay the appropriate postage.

It is possible that a prepaid return label was included with your purchase. Please include the packing slip or return form in such instances, and then follow the on-screen instructions to create a prepaid return label. Place the prepaid label on the package and drop it off at a UPS drop box. The cost of return shipping may reduce your refund.

Best buy return policy no receipt

Best buy return policy no receipt

If you don’t have your original receipt but can prove you bought the item elsewhere, such as with a packing slip or credit card statement, you have 14 days to return it to Best Buy.

If you’ve lost your receipt, Best Buy can’t help you find it since they don’t have a way to do it internally.

Whether or not you have the original receipt, Best Buy requires you to present a government-issued ID to track returns properly and identify any potential fraud.

Best buy return policy after 15 days

Beginning in 2022, Best Buy’s regular membership will no longer permit returns beyond 15 days. Most things can be returned within 30 or 45 days for Elite and Elite Plus members only, except large appliances (15 days) and mobile devices (14 days limit).

Everything Else (like 99% of the stuff they sell) – 15 days for regular Best Buy customers.

Best buy return policy on open box

Best buy return policy on open box

Our Return & Exchange Promise covers Opened products, which allows customers 15 days to return or exchange their purchases. Please be aware that because each open-box item is different, it is impossible to make a fair exchange, even for a brand-new, sealed version.

The price difference between the used item and the brand new one would be your responsibility should you decide to make an exchange.

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Best buy return policy on phones

Every one of our customers, whether they shop with us online, in one of our brick-and-mortar locations, or their own homes, is an integral part of our mission to improve the world through technology. Please get in touch with us so that we may assist you with a return, exchange, or repair if you are not completely happy with your purchase.

Know that you have 15 calendar days from the date of delivery to return or exchange your item for a full refund. Bring the item(s) you wish to return or exchange, along with the original packaging and accessories, to our store so that we may process your request.

Within 14 days after purchase, you can get a complete refund or exchange for any cellular phone, tablet, mobile hotspot, or wearable device (“Activatable Device”). This return policy covers all customers. New, discounted, open-box, refurbished, and pre-owned items have the same one-month return policy starting from the day of delivery.

Can I Return A Laptop At Best Buy Within 14 Days?

Within 14 days, you can bring your laptop to Best Buy for a full refund, an exchange, or a repair.

The return/exchange window at Best Buy ranges from 14-45 days, depending on the customer’s membership level.

Best Buy Return Policy Exceptions

Best Buy Return Policy Exceptions

With the open box return policy at Best Buy, you may send an item back and get a full refund as long as it’s in resalable condition with all of its accessories and the original packing. If items are missing from the shipment, Best Buy may refuse the return or apply a nonrefundable fee for the refund.

Certain items have restocking fees, but if they are unopened or the purchase and return are made in the following states, the fee is waived:

  1. Alabama
  2. Colorado
  3. Hawaii
  4. Iowa
  5. Mississippi
  6. Ohio
  7. Oklahoma
  8. South Carolina

What Can’t You Return to Best Buy?

These products cannot be returned or exchanged at Best Buy:

  1. Apparel that is missing original tags and/or has been laundered or worn
  2. Completed services
  3. Custom orders
  4. Digital content
  5. Final Sale items
  6. Gift packaging
  7. Memberships
  8. Opened consumable items, including batteries, cleaning agents, oils, fuel, ink and 3D printer filament
    Prepaid cards, including third-party gift cards
  9. Returned items that are not like-new or are damaged, unsanitary or missing major components
  10. Returns lacking proof of purchase

The following items can be exchanged for an identical item:

  1. Books
  2. Movies
  3. Music
  4. Opened computer software
  5. Sheet music
  6. Video game guides
  7. Video games

Best buy return policy without box

Best buy return policy without box

When sending something back, please include any parts and packaging. If you don’t, we reserve the right to reject your return or to process it but with a reduction from your refund to account for the items you forgot to include.

How strict is Best Buy’s return policy on Reddit?

We have a standard 15-day return/exchange period. My Best Buy Elite members have 30 days to return an item. If you’re an Elite Plus member, you can get 45 days to make a return. Here is where you can read the complete return/exchange policy.

Best buy hours

Monday
11 AM–7 PM
Tuesday
11 AM–7 PM
Wednesday
11 AM–7 PM
Thursday
11 AM–7 PM
Friday
11 AM–7 PM
Saturday
11 AM–7 PM
Sunday
11 AM–7 PM

Phone Number Headquarters: 1-612-291-1000

Consumer customer service: 1-888-237-8289

FAQs

Policy on Returns at Best Buy with My Best Buy Elite or Best Buy Elite Plus. My Best Buy Elite members are entitled to a 30-day grace period beyond the standard 14-day return policy. The typical return period is 14 days from the date of purchase; however, if you are a Best Buy Elite Plus member, you can extend this period to 45 days.

Can I get a refund at Best Buy without a receipt?

With alternate proof of purchase, including packing slips or credit card statements, you may return your Best Buy purchase within 14 days, even if you don’t have a receipt. If you’ve lost your ticket, Best Buy can’t help you find it since they don’t have a way to do it internally.

What is the restocking fee for Best Buy?

Some products have restocking or return costs, including those listed below. Mobile devices (including smartphones, tablets, and wearables): $45. Discount of 15% off the list price on all drones, DSLR cameras, mirrorless cameras, leg and body recovery devices, premium camcorders, projectors, projector screens, and special-order products.

How long do Best Buy refunds take?

Most refunds will appear on your statement within one billing cycle, though the money may be available in your account sooner. If you sent the package back to us through the mail, it might take up to ten business days for our return centre to process it.

Can I return Best Buy to any store?

If you bought something from Samsung.com and chose to pick it up at a Best Buy store, you must take it back to a Best Buy store. Any Best Buy store will accept your return.