The Ultimate Guide to the Best Buy Return Policy [2024]


Guys If you’ve ever Returned an item to Best Buy you know that it can be a relatively quick process or a bit more complicated depending on the circumstances.We Described Here the Complete guide to Best Buy Return Policy.

This blog is for you if you are Curious about the Best Buy return process or the Best Buy Return policy and want to learn how to easily manage Best Buy marketplace returns. Start right now.

What Is Best Buy Return Policy?

Best Buy’s return policy allows customers to receive a full refund or exchange for most items within 15 days of purchase.

Cell phones and other gadgets with a carrier contract can be returned within 30 days, although some products have a longer return policy.

The return policy has a few exclusions. For instance, some things, such opened software, movies, music, and collectibles, are not returnable. Additionally, things made to order and special orders might not be returnable.

You can either start a return online through your Best Buy account, or you can bring the item, along with the original packaging and any accessories, to a Best Buy store.

The return might be handled as a shop credit at the item’s current price if you don’t have a receipt. In some circumstances, processing a return may call for a legitimate photo ID.

It’s a good idea to always examine the specifics of Best Buy’s return policy before returning an item because the policy may change depending on the goods and the return’s circumstances.

Member statusStandardBest Buy Totaltech™ members
Most products15 days60 days
Activatable devices*14 days14 days

Best Buy Electronics Return or Exchange Policies

ItemStandard Return PolicyReturn Policy for My Best Buy Elite MembersReturn Policy for My Best Buy Elite Plus MembersRestocking Fees for All Member Levels
Most products, including:ClearanceOpen-boxRefurbishedPre-owned15 days30 days45 days$0
Cell phonesCellular tabletsCellular wearables14 days14 days14 days$45
Major appliances15 days15 days15 days$0
DronesDSLR cameras and lensesMirrorless cameras and lensesLeg and body recovery systemsPremium camcordersProjectors and projector screensSpecial orders15 days30 days45 days15% of the item purchase price

Activatable devices are devices that are capable of being activated. Examples of activatable devices include cellular wearables, mobile hotspots, tablets, and cell phones.

All Verizon customers have a thirty day window in which they can return active or ready to be activated devices.

Holiday Policy Update

Best Buy has extended its return policy for items purchased between October 18, 2021 January 2,

You now have until January 16, 2023 to exchange these items.

Restocking fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.

ProductReturns fee
Activatable devices (excluding prepaid phones)$45
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products15% of item purchase price

If The Buyer is a member of Best Buy TotaltechTM at the time of purchase and the purchase is made on or before September 15, 2023 or if the product is unopened or if both the purchase.

the return occur within the following states AL, CO, HI, IA, MS, OH, OK, SC and other states where it is prohibited by law there is no restocking fee assessed.

In Certain Conditions The Restocking fee will be subject to taxation.

Final sale and nonreturnable items

There is no provision For the Return or Exchange Of any items that were acquired During the Final Sale. Other types of purchases that are not eligible for a refund include customised orders, Personalised Orders non-subscription digital content (including digital gaming, but excluding Microsoft Office), Prepaid Cards (including third-party gift cards and prepaid phone cards), replacement key fobs for vehicles, memberships, completed services, plumbing items like bidets, sexual wellness products, trading cards (including Pokémon cards), home Stand by generators, and opened pr products.

Like-new condition

When an item is returned with all of its original packing materials, and accessories and is in a state that enables it to be sold as new, Best Buy considers it to be in “like-new condition.”

It’s possible that items returned in a damaged or otherwise unsaleable condition won’t be fully refunded or exchanged, and they might also be charged a restocking fee or additional fees.

Make sure the item is in good functioning order and satisfies Best Buy’s criteria for “like-new condition” if you’re returning something that has been opened or used.

Always maintain your product’s original package and accompanying materials because they might be needed for a successful return.

Contact Best Buy customer support if you have questions about the condition of your item or if it qualifies for a complete refund or exchange.

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Return to a store

The return policy for items purchased on is the same as for in-store items. It will speed up the process of your return if you include:

  • The packing slip (if you received one) or receipt.
  • The credit card was used to make the purchase.
  • A valid photo ID.

Use our prepaid return label

We’ll cover the shipping costs if you return an item using our pre-paid label. Access your Best Buy account here. Create a shipping label with a prepayment. During the specified return window affix the pre-paid label to your shipment and send it to any UPS drop box.

How to return a major appliance

Please know that We Care deeply that you are happy with your purchase from us. Please Give your New significant appliance a once over before you sign for the delivery.

You Have The Right to Reject the Delivery if there is a Problem. You have 15 Days to report any Flaws, Damage or Other issues When you accept Delivery (or bring the large appliance home) Never get in touch with the Shop again. To Place an Order Dial 1-888-BEST BUY (1-888-237-828)

Refund method and timing

In most cases, Best Buy will refund a return using the same payment method that the customer used to make the initial purchase.

The refund will be applied to the same credit or debit card that you used to make the original purchase. You will receive a cash refund whether you made your payment in cash or by cheque.

Best Buy may refund you with a shop credit or check if you don’t have the credit or debit card that you used for the original purchase or if the card has expired.

The refund issuing bank or financial institution’s rules and payment method will determine the refund’s issuance time. At the time of return, cash or cheque refunds will be provided, while credit card refunds may require up to 7 business days for processing.

When returning an item its wise to preserve a copy of your receipt or other proof of purchase as doing so will help to ensure a seamless return procedure.

You can ask Best Buy customer support for more details if you have any queries about the return procedure or the timing of your refund.

How to Ask for a Best Buy Refund?

To get a Best Buy refund bring the item original packaging, and any accessories to a shop. Best Buy accounts allow online returns.

When you visit a Best Buy shop visit the customer service desk. They can help with returns and answer inquiries.

Follow the online procedures to complete a return. Print a prepaid label and mail the item to Best Buy.

In either instance having your receipt or other proof of purchase helps ensure a seamless return.

If you don’t have a receipt or the item isn’t qualified for a complete refund, you can get store credit or swap it.

Best Buy Return Policy Special considerations

Damaged, defective, or incorrect items

Return it to Best Buy during the return/exchange window if it arrives broken, faulty, or different from what you ordered, and we’ll replace it immediately.

During the specified return/exchange period, if you’d instead send the item back to us by mail, you can do so by calling 1-888-BEST BUY for further details (1-888-237-8289).

Returns lacking proof of purchase

If you do not provide an email address, we may delay, refuse, or cap your refund. Furthermore, we cannot refund any applicable state sales taxes or levies.

Product accessories and packaging

All original packaging and included materials must be returned. If you do not, your return may be rejected or processed with a deduction from your refund that is not refundable.

Bundle discount and free items

If you made a bulk purchase and benefited from a discount or freebie, you will forfeit those savings if you return only a portion of your order.

Connected and Wi-Fi devices

In order for us to accept the return of this product, please ensure that all data has been deleted and the device is no longer synced with any cloud services or other electronic devices.

You are responsible for canceling your service contract with the carrier and paying any and all carrier charges if you elect to return a phone or device that is under contract with the carrier.

To terminate your service and get a refund, you can do one of two things:

Please bring it back to a local Best Buy. Clearly communicate your desire to the store associate that you wish to terminate service. Cancellation rules for transportation services can vary.
For return mailing instructions, please get in touch with Best Buy Mobile at 1-877-702-2211 between the hours of 6 a.m. and midnight Central Standard Time (CT).


If you return an in-store purchased present, we will give you shop credit for the amount you spent. The buyer will be credited and informed by email if a gift is returned by mail.

Hearing aids

Customers have 60 days to return their hearing aids for a full refund. Our standard 15-day return policy applies to hearing aids as well.

Holiday Return Policy

Within 15 days of purchase, all customers, including My Best Buy® and Best Buy TotaltechTM (“Membership Program”) members, are eligible for a full refund on products in the Halloween Decorations and Christmas Decorations categories.

Entertainment products

Software, movies, music, video games, books, game guides, and sheet music that have already been opened can only be exchanged for the same item.


Services, subscriptions and Microsoft 365 and Office

Information on how to return and get a refund for services and subscriptions, such as antivirus software and Microsoft 365, can be found at Any customer, even part of the Membership Program, can return Microsoft Office and receive a full refund within 30 days.

Please call us at 1-888-BEST BUY if you have purchased a service that you do not wish to use but would like to return (1-888-237-8289).

Best Buy Return Policy Special important information

Purchases from a Best Buy Marketplace store

The return policy for goods bought from a Best Buy Marketplace store may be different from the one for goods bought from Best Buy directly. Independent shops known as marketplaces sell goods on the Best Buy website.

  • Here is a summary of Best Buy’s returns guidelines for goods bought from Marketplace merchants:
  • The majority of things can be exchanged or returned for a full refund within 15 days after delivery.
  • If you don’t have a receipt, Best Buy might be able to find your purchase in their database by looking up your phone number or the credit card you used.
  • In this situation, the business might provide a store credit or exchange.
  • The return time for some items, like mobile phones, tablets, and e-readers, is only 14 days.
  • Different marketplace retailers may have unique return procedures for their goods. You can ask the seller for clarification if you have questions regarding a specific item.

It’s important to note that Best Buy’s Marketplace store return policies may differ by location, so you might want to contact your neighbourhood shop for more details. Additionally, specific items, such as clearance items, may have different return rules that may preclude returns or exchanges.

Purchases from a manufacturer website, fulfilled by Best Buy

Any returns for orders placed directly with a manufacturer and fulfilled by Best Buy are subject to the manufacturer’s return policy.

Manufacturer returns

While rare, Best Buy may require you to return your item directly to the manufacturer.

Pacific Sales and Magnolia Design Center products

The original Pacific Sales Kitchen & Home or Pacific Sales outlet is the only location that can accept returns for products purchased. If you made a purchase at the Magnolia Design Center, you must return it to a Best Buy location that houses an actual Magnolia Design Center.

You’ll need to bring Your ID the receipt, and the original mode Of payment to return an Item.

Export regulations

If you are Located outside of the United States please Note That all return Shipments to us must Originate in the United States and that you must comply with all U.S. Export Administration Regulations and Control Laws.

Manufacturer specifications/instructions

Any production hold ups alterations to the specs or deviations from manufacturer guidelines are not our responsibility. Contact the manufacturer if you have any issues or questions regarding the features of the product or how to use it.

Installation and accessories

Cabinet or plumbing modifications, as well as the purchase of additional materials like gas flex hoses, electric pigtails, venting material, trim kits, and water lines, are not included in the price of a basic installation. Both a gas and water shutoff valve must already exist in the house before the installation may proceed.

Some cities, states, and municipalities might necessitate the services of a qualified plumber, electrician, or contractor. There may be further restrictions that apply. Inquire for details at your convenience.

Best Buy kiosk, Best Buy Business™ and Best Buy Education™ returns at a store

You can return the vast majority of items purchased from a Best Buy kiosk, Best Buy Business, or Best Buy Education to any local Best Buy store. Just dial 1-877-415-3487 to get the ball rolling on a kiosk return. Times are from 6 AM to 12 AM Central Time (CT), Monday through Sunday.

Stores cannot serve as the starting point for returns initiated via kiosk. Returns for items purchased from Best Buy but picked up at a non-Best Buy location (such as a UPS Access Point®) must be returned to the original Best Buy.

Best Buy reserves the right to alter or discontinue the Return and Exchange Promise at any time and place.

Best Buy Returns by Mail

Consider bringing the following:

Everything must be returned, including the item(s) and packaging.
Return instructions and packing slip

If there is no packing slip included, you can either manually fill out a blank form or obtain a pre-populated form using the order information.

You can send the package back using whatever shipping service you like; attach a return label and pay the appropriate postage.

It is possible that a prepaid return label was included with your purchase. Please include the packing slip or return form in such instances, and then follow the on-screen instructions to create a prepaid return label. Place the prepaid label on the package and drop it off at a UPS drop box. The cost of return shipping may reduce your refund.

Best buy return policy no receipt

If you don’t have your original receipt but can prove you bought the item elsewhere, such as with a packing slip or credit card statement, you have 14 days to return it to Best Buy.

If you’ve lost your receipt, Best Buy can’t help you find it since they don’t have a way to do it internally.

Whether or not you have the original receipt, Best Buy requires you to present a government-issued ID to track returns properly and identify any potential fraud.

Best buy return policy after 15 days

Beginning in 2023, Best Buy’s regular membership will no longer permit returns beyond 15 days. Most things can be returned within 30 or 45 days for Elite and Elite Plus members only, except large appliances (15 days) and mobile devices (14 days limit).

Everything Else (like 99% of the stuff they sell) – 15 days for regular Best Buy customers.

Best buy return policy on open box

Our Return & Exchange Promise covers Opened products, which allows customers 15 days to return or exchange their purchases. Please be aware that because each open box item is different it is impossible to make a fair exchange, even for a brand new sealed version.

The price difference between the used item and the brand new one would be your responsibility should you decide to make an exchange.

Best buy return policy on phones

Every one of our customers, whether they shop with us online, in one of our brick-and-mortar locations, or their own homes, is an integral part of our mission to improve the world through technology. Please get in touch with us so that we may assist you with a return, exchange, or repair if you are not completely happy with your purchase.

Know that you have 15 calendar days from the date of delivery to return or exchange your item for a full refund. Bring the item(s) you wish to return or exchange, along with the original packaging and accessories, to our store so that we may process your request.

Within 14 days after purchase, you can get a complete refund or exchange for any cellular phone, tablet, mobile hotspot, or wearable device (“Activatable Device”). This return policy covers all customers. New, discounted, open-box, refurbished, and pre-owned items have the same one-month return policy starting from the day of delivery.

Can I Return A Laptop At Best Buy Within 14 Days?

Within 14 days you can bring your laptop to Best Buy for a full refund, an exchange or a repair.

The return/exchange window at Best Buy Ranges from 14-45 days depending on the Customer’s membership Level.

Best Buy Return Policy Exceptions

With the open box return policy at Best Buy, you may send an item back and get a full refund as long as it’s in resalable condition with all of its accessories and the original packing. If items are missing from the shipment, Best Buy may refuse the return or apply a nonrefundable fee for the refund.

Certain items have restocking fees but if they are unopened or the purchase and return are made in the following states, the fee is waived:

  1. Alabama
  2. Colorado
  3. Hawaii
  4. Iowa
  5. Mississippi
  6. Ohio
  7. Oklahoma
  8. South Carolina

What Can’t You Return to Best Buy?

These products cannot be returned or exchanged at Best Buy:

  1. Apparel that is missing original tags and Or has been laundered or worn
  2. Completed services
  3. Custom orders
  4. Digital content
  5. Final Sale items
  6. Gift packaging
  7. Memberships
  8. Opened consumable items, including batteries, cleaning agents, oils, fuel, ink and 3D printer filament
    Prepaid cards, including third-party gift cards
  9. Returned items that are not like-new or are damaged, unsanitary or missing major components
  10. Returns lacking proof of purchase

The following items can be exchanged for an identical item:

  1. Books
  2. Movies
  3. Music
  4. Opened computer software
  5. Sheet music
  6. Video game guides
  7. Video games

Best buy return policy without box

Please return items with all parts and packing intact. In the event that you don’t we retain the right to refuse your return Or to process it while deducting a certain amount from your refund to cover the products you Left out.

How strict is Best Buy’s return policy on Reddit?

Our regular return Exchange policy lasts for 15 days. Members of My Best Buy Elite have 30 days to return merchandise. 45 days are Allowed For Returns if you are an Elite Plus member. The whole Returnexchange Policy is available Here.

Best buy hours

Monday11 AM–7 PM
Tuesday11 AM–7 PM
Wednesday11 AM–7 PM
Thursday11 AM–7 PM
Friday11 AM–7 PM
Saturday11 AM–7 PM
Sunday11 AM–7 PM

Phone Number Headquarters: 1-612-291-1000

Consumer customer service: 1-888-237-8289


Can I return an opened product to Best Buy?

Items must be brought back in brand-new condition. Items that are dented, scraped, soiled, damaged, or missing significant amounts of their contents may not be returned. To be eligible for a return clothing must still have its original tags on and not have been worn or washed.

How strict is Best Buy return policy?

Receiptless Returns

Without a receipt Best Buy has a rigorous return policy that calls for identification. You don’t need to bring in a receipt to return an item if you’re a member of the My Best Buy rewards programme because the shop can check up your order using your phone number.

What items Cannot be returned to Best Buy?

You cannot return items that have dents, scrapes, dirt, damage, or are missing a significant amount of their contents. Clothing must have its original tags and must not have been worn or washed to be eligible for a return.

How do I avoid restocking fee at Best Buy?

You can return a damaged item for a new one without paying a restocking fee. You must pay the restocking fee if you simply wish to return the item. There isn’t much of a method to get around this. Every retailer has a different return fee policy.


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