Walmart Return Policy – Finally Explained on a Single Page [2023]

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Guys!! If you’ve ever returned an item to Walmart, you know that it can either be a relatively quick process or can be a bit more complicated, depending on the circumstances.

This blog is for you if you’re curious about the Walmart return process or the Walmart Return policy, and want to learn how to easily manage Walmart marketplace returns. Start right now!

Walmart Return Policy

What Is Walmart Return Policy?

Following their standard return policy, customers have three months to return an item purchased from Walmart. This is what the online shop proclaims.

Except in the cases specified in the exclusions section, you have 90 days from the date of purchase to return or exchange a product at a store, at no cost using the mail.

You can return items in-store, for free by mail, or via a scheduled pickup from your home.”

Walmart Standard Return Policy

Walmart Standard Return Policy

A complete refund is offered on nearly all items purchased from Walmart. You can see the most recent date you can request a refund or exchange by looking at your Walmart.com order history. However, for at least 90 days following your purchase, you should hang on to the original package materials and the receipt.

No items purchased anywhere else but Walmart or Walmart.com can be returned for a refund or exchange.

Returning items purchased on Walmart.com

Most items sold and shipped in-store or online by Walmart are eligible for returns or exchanges within 90 days after delivery. If you want to make sure that your purchase is eligible for a return, please review the list of exclusions on our company’s return policy page.

Extended holiday returns

In general, the return period begins on December 26, 2021 for items having a short return window (less than 90 days) that customers buy or receive between November 1, 2021, and December 25, 2021. There is no way of knowing how many sellers will really participate in the market. Details can be found in the Return Policy.

Damaged or defective items

If an item you bought from Walmart.com is broken or defective, you can send it back for a refund or replacement via mail, or you can bring it into any Walmart location for a refund.

Walmart Financial Services

Express Bill Payments as well as any fees related to Walmart Financial Services products are not returnable.

Walmart Marketplace Return Policy

Walmart Marketplace Return Policy

While Marketplace Sellers’ return policies may vary from Walmart’s, we’ve established minimal return requirements to ensure a uniform experience for our customers. Make sure your return meets the requirements by reading the following.

Return window

Minimum standards

  • 14 days for electronics and luxury items
  • 30 days for other items

Electronics (14 days):

  • Computers
  • Digital cameras
  • GPS units
  • Digital music players
  • Computer and video game hardware
  • Printers (excluding 3D printers)
  • Camcorders
  • o players
  • Tablets
  • E-readers
  • Portable vide
  • Drones
  • Pre-paid and post-paid cell phones

Luxury items (14 days):

  • Fine art
  • Collectibles (e.g., coins, stamps)
  • Memorabilia
  • Loose gems & gemstones
  • Precious metals*
  • Jewelry & watches above $300

*Precious metals sellers have a return window of less than 14 days. Refer to the seller’s specific policy for precious metals:

APMEX (https://www.walmart.com/reviews/seller/1118)

SD Bullion (https://www.walmart.com/reviews/seller/15207)

Shipping fees

Most items purchased at Walmart stores or online may be returned within 90 days of the original purchase. You have the option of returning an online-purchased item to a Walmart store in person or by mail.

You might be liable for the return shipping costs if you decide to return the item by mail. However, Walmart typically pays for return postage if the product is flawed.

You should get help from Walmart customer service if you’re not sure if your item qualifies for a return or if you have any other queries about the return procedure.

Hazardous materials

Return policies vary for Marketplace items classified as Hazardous Materials. A Walmart will not accept their return. If the item you bought was classified as hazardous materials, you can either get in touch with the Marketplace vendor yourself or ask us to put you in touch with them.

Batteries, flammable liquids, computers, and even some cosmetics and household goods may be considered hazardous materials. The rules for hazardous products issued by the Department of Transportation might shed light on what kinds of materials fall into that category.

For returns of hazardous materials (like Lithium-ion batteries) or freight (such items that weigh more than 150 pounds or have special dimensions), please get in touch with the Marketplace seller directly to work out the details.

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Refunds

When you return a Marketplace item to a store

If you want to return an item, please do so to the Marketplace Return Center so it may be processed.

When dropping off a return at a shop, please allow up to 48 hours for the tracking information to become accessible.

In the event that you need a refund, you may expect it to be processed within 48 hours of the Marketplace Return Center receiving your returned item.

When you initiate a return for a Marketplace item online or through Walmart Customer Care

When the return shipment is scanned by the carrier, we will provide a refund.

It may take the carrier up to 48 hours to update the tracking information on their website.

Walmart Refunds

Walmart Refunds

When you return an item purchased from Walmart.com, you can get a credit back to the same card you used to make the purchase. Regular and freight shipping, as well as any shipping surcharges, are examples of outbound shipping costs that aren’t necessarily refundable upon return.

Debit or credit card

Refunds to debit and credit cards may take up to 10 business days to appear in your account.

If you paid with a debit or credit card, you’ll get your refund on the same card. The original card is lost or stolen and cannot be verified by scanning the receipt, a refund will be sent to a Walmart credit, debit, or prepaid card.

If you paid with a debit card, your refund will be sent to the same card or in cash, whichever is more convenient.

Return in-store items without a receipt

Present a valid, government-issued photo ID in lieu of your receipt. Your return will be approved if the details you provided match those already in our safe database.

You can then choose to do one of the following:

  • Exchange the item with another item.
  • Get a cash refund if the returned item is less than $10.
  • Get a Walmart shopping card or gift card if the returned item is equal to or more than $10.
  • If available, send the item to the manufacturer for repair.

Walmart Return Online

After you start a return, your return label will be sent to you through email. You will have the opportunity to print your label either from the email or the Order History page.

  1. Select Account.
  2. Choosing Purchase History
  3. Find the order containing the product you want to return.Walmart Return Online
  4. Choosing Order Details
  5. Choose Start a Return.
  6. Mark the item or items you want to return with a checkbox.
  7. Select Continue.
  8. Choose the justification for your return and then click Next.
  9. Choose whether you want the item replaced or refunded, then click Next.
  10. Add remarks (optional).
  11. Select Save.
    •  If you’re returning more than one item, follow steps 6 through 9 once again.
  12. Select Continue.
  13. Choose the return method you want to employ. select Continue.
  14. Check your tax return. Select Submit if everything is correct.

Return methods

You can send things back in four different ways. As soon as you begin, you will be presented with the items.

Schedule for pickup: Have the item picked up for return.

Return at Walmart store: To return an item to the store, simply print the barcode shown on the screen or bring your return email with you.

Return by mail: You can return an item by printing the label, taping it on the package, and delivering it to any US Post Office or FedEx location.

Drop off at FedEx location: Follow the on-screen instructions to print the return label, affix it on your item, and drop it off at a FedEx location.

Walmart Return Policy exceptions

Walmart Return Policy exceptions

Even with a receipt, Walmart can limit or prohibit returns and exchanges. All returns without a receipt must go through a refund process. Walmart can reverse refunds for lost items if the seller can establish delivery or if it happens regularly. All judgments about refunds must respect the laws that are in force. The store manager decides whether to accept a return. Managers can’t accept ineligible returns. Store managers might refuse to take back harmful items.

Walmart.com accounts can be closed if our returns policy is breached or misused or if there is fraud.

The 90-day rule has exceptions. All exclusions require a receipt. Here are 90-day rule exceptions. Exceptions to the receipt rule are listed below.

Must be returned within 14 days with a receipt to obtain a refund or exchange:

  1. Any store will take back prepaid wireless cell phones that are not broken.
  2. Most postpaid (contract) cell phones can only be returned in good condition to the store where they were bought. There may be other requirements set by a contract.
  3. Unlocked phones that have been opened or used can only be exchanged for another item of equal or greater value if a receipt is included.

Must be returned within 30 days with a receipt to obtain a refund or exchange:

Verizon postpaid (contract) mobile phones, camcorders, digital cameras, digital music players, e-readers, tablets, laptops, PCs, TVs, portable video players, video game hardware, GPS devices, audio systems, hoverboards, electric bicycles, electric scooters, and radio-controlled cars.

Motherboards, RAM, and graphics cards must be returned with a receipt within 30 days. Contact the manufacturer after 30 days for warranty help. Used drones must be traded within 30 days.

Never-used drones are refundable—Return Walmart Protection Plans and Applecare+ within 30 days of purchase. Cancel Applecare+ or Walmart Protection Plan.

Must be returned within 60 days, with a receipt, to obtain a refund or exchange:

  • Prescription glasses
  • Prescription contacts
  • Hearing aids

Must be returned within 90 days, with a receipt, to obtain a refund or exchange:

Freshness guarantee: With a receipt, you can get money back on produce, fresh flowers, meat, bakery, deli, dairy, and frozen* items. Start a return on the Walmart app or at Walmart.com/returns. You may not have to return the item.

Not 100% satisfied with a Walmart Private Brand item?: We’ll replace it or refund your money. All you need is the package.

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*Note: Perishable online It can’t be sent back through the mail. To start a return and get your money back, go to Walmart.com or the app.

Tires: Any store with an Auto Care Center will take back brand-new tires that haven’t been mounted or put on the car within 90 days. Stores that don’t have an Auto Care Center can’t take back tires.

90-day automotive battery guarantee: If a battery fails a quality test within 90 days of purchase, the original buyer can get a full refund or a replacement. Only the original buyer can do so under the warranty if the battery needs to be replaced after 90 days.

Refund or exchange

Photo prints, personalized items, and photo products (e.g., blankets, mugs, calendars): Get in touch with us at walmart.com/help or visit a store within 90 days. The postal service will not accept your return.

Home & garden equipment: It can be returned within the 90-day grace period. Before you get back in there, ensure there’s no gas or anything else that could catch fire. Mowers, trimmers, chainsaws, generators, air conditioners, dehumidifiers, compressors, and pressure washers are all examples of such tools. AC Freon should NOT be drained. Please go to the product page to determine if an item purchased from Walmart.com can be returned via postal service.

Funeral products (e.g., caskets, coffins): Returnable within 90 days of purchase for a full refund if damaged or faulty. Unless the item is defective or damaged, we cannot accept returns on any purchases, new or secondhand.

Major appliances (e.g., large refrigerators, ranges, washing machines): Products that have not been used and are still in their original packing may be returned within 90 days of delivery for a full refund. To initiate a return, use the Walmart app or navigate to walmart.com/returns. Stores do not accept returns on large appliances.

Toilets, toilet bowls & urinals: They are exchangeable for a full refund if returned within ninety days of purchase (if unused and in their original packaging). Toilets, urinal bowls, and toilet seats can be returned if broken, flawed, or damaged.

Must be returned within one year, with a receipt, to obtain a refund or exchange:

all trees, shrubs, and perennials.

Exchange-only items

Please be aware that the following items must be exchanged for the same or a comparable item and cannot be returned for a different item:

  • Pre-owned UAVs will be available in 30 days* and will be activated and unlocked for wifi use in 14 days*.
  • During the first 90 days*, you can exchange or return used or unopened air mattresses and air beds for a full refund.
  • I’ve utilised durable medical equipment in the last 90 days* (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters).
  • If they are returned new, all of the unopened items in these categories are eligible for a full refund.

Walmart return policy without receipt

Walmart Return Policy

With a proper proof of purchase, Walmart typically accepts returns for the majority of merchandise.

The packing slip, the invoice, or the email confirming the order all qualify as evidence of purchase.

Nevertheless, depending on the product and the circumstances, Walmart could still be able to handle your return even if you don’t have a legitimate proof of purchase.

For instance, Walmart might be able to process your return without a receipt if you can show a legitimate photo ID and the item is returnable.

Other times, Walmart might be unable to accept the return at all or might issue store credit.

When returning an item to Walmart, it is best to have a valid proof of purchase; nevertheless, if you do not, it is still worthwhile to try returning the item and explaining your circumstance to a Walmart employee.

They will be able to give you further details regarding your alternatives.

Expert Recommendation

Customers are generally advised to return things within 90 days of purchase in accordance with Walmart’s return policy in order to be qualified for a refund or exchange.

You can ask Walmart customer service for advice if you’re not sure whether an item qualifies for a return.

Additionally, it is advised that you save any invoices or emails that confirm your orders because they might be needed to handle your return.

You must package and ship the item according to Walmart’s guidelines if you are returning something by mail.

Walmart typically covers the cost of return shipping if the product is faulty.

Walmart return policy electronics

Walmart return policy electronics opened

There is a 30-day window to return electrical items purchased at Walmart.

Most devices purchased from Walmart, including electric scooters, hoverboards, and Verizon postpaid mobile phones, can be returned within 30 days. Additionally you have 14 days to return any other mobile device purchased from Walmart.

Walmart’s return policy opened items

If your purchase breaks during the first 90 days, please send it back.

Even if you don’t have the original packaging, you still have 90 days from purchase to return a damaged or defective product for a full refund. All the more so for opened items. Electronics and prescription glasses have trial periods of 60 days (30 days).

Walmart return policy without box

According to the Walmart return policy, if the product is still in its original packaging and you have a legitimate proof of purchase, like a receipt or order confirmation email, you may be allowed to return it.

The original packing can be needed to complete the return, nevertheless, if the product is being sent back because it is flawed or was harmed in transit.

You should get help in this situation from Walmart customer support.

Call Walmart customer service for advice if you’re not sure whether you can return something that isn’t in its original packaging.

Walmart return policy after 90 days

There are always two main options available to you at Walmart, regardless of how long it has been since your last visit. Depending on your desire, your return can be handled in-store or via mail; the procedure can be begun online at Walmart.com. Keep in mind that any in-person purchases from Walmart must be returned.

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Policy after 90 days

If you have a Walmart account or use the Walmart app, start a return at a Walmart location.

  1. Go to your account history on Walmart.com or the Walmart app to return a product or products (you will also be asked to select a reason for the return)
  2. Click “Return to Store” to get a return barcode.
  3. Verify the refund summary once again before submitting your tax return.
  4. Please check your inbox to confirm. Don’t forget to bring the item, together with the confirmation email, to the shop.
  5. In the event that the 90-day deadline following the date of purchase has passed, a return barcode may not be granted. In that scenario, you must begin the return procedure at a nearby Walmart location.

To return an item to a Walmart location, take the following actions:

Just head over to your neighbourhood Walmart (you do not have to go to the original store of purchase)

Go to the counter where returns are accepted, and let a representative know you want to swap items.

The employee will then walk you through the last steps.

If a manager or supervisor needs to be contacted after 90 days to accept your return, they might ask you to provide a justification.

If your return is accepted, you can be given a Walmart gift card or store credit in lieu of payment.

To return an item via the Walmart app or Walmart.com (you must mail the item), follow these steps:

What Is Walmart Holiday policy?

The 30-day return policy for most gadgets bought between October 16 and December 25 officially begins on December 26. There is a 14-day return policy for in-store purchases of postpaid wireless phones. Within 14 days of receipt, you may return your postpaid wireless phone purchased from Walmart.com.

Walmart Return Policy on Firearms

The following items are sold “as is” and cannot be returned.

  • Pepper spray, all weapons, and ammunition
  • BB or air guns

What Are the Walmart Return Hours?

You can return items to most Walmarts Monday through Friday, from 7 a.m. to 11 p.m.

Weekend returns to Walmart can usually be between 8 am and 10 pm on Saturday and Sunday.

In case the store’s hours have changed, call ahead to make sure you may stop by.

Is the Return Period Extended Over the Holidays?

Yes.

The return period for 2020 purchases bought between November 1, and December 25 (with a 15 or 30-day return policy) will not begin until December 26.

The original return policy of 90 days from purchase remains in effect for all other items.

FAQs

What are the rules for returns at Walmart?

The standard return policy at Walmart gives customers three months from the date of purchase to return an item. The following is an excerpt from the store website: You have up to ninety days from the date of purchase to exchange or return anything unless otherwise specified in our exceptions policy. Merchandise can be returned in-store, for free by mail, or via an arranged pickup from a customer’s house.

Can I return items to Walmart at any time?

During the hours that you are open, I can bring something back any day of the week. If you are fortunate enough to discover that the Walmart location nearest you is open 24 hours, as before COVID, then you can make returns at the customer service desk any time. Returns can only be processed by the trained staff members who work in customer service.

Can you return Walmart items without tags?

Yes, you can return apparel to Walmart even if it does not have a tag attached. In most cases, they would gladly accept your return without question so long as the item was acquired within the previous ninety days and you have the receipt to prove it.

How does Walmart know if an item is stolen?

They achieve this purpose through Loss Prevention Associates, security cameras installed at the entrances and exits and security scanners installed at the doors. Additionally Walmart’s self checkout lanes have cameras set to watch over the procedure of shoppers packing their products into bags before paying for them.

Can I get a cash refund if I paid by debit card at Walmart?

If you paid with a debit card at Walmart, you can typically request a cash return. The money is sent from your bank account to Walmart when you use a debit card to make a transaction there. Depending on the amount, Walmart will handle your cash refund if you ask for one, either in cash or by check.

What is a good reason to return an item?

The product was damaged or defective

Items can sustain damage while being transported or for them to leave the warehouse in a damaged or faulty state. Once more, it is the retailer’s responsibility to provide a refund. Either the buyer is entitled to have their money refunded to them, or they are entitled to obtain a product that is undamaged and fully functional.

Conclusion

Clearly Walmart’s return policies are intricate and subject to a vast array of exceptions, and restrictions. We hope that the issues and questions discussed on this page have been resolved. If you would want more information on the Walmart Marketplace and how to list your products there, please read this page.

Author

  • Anil Chauhan

    Myself Anil Chauhan. I am the founder of this blog. Since 2019, I am working full time dedicatedly on this blog to make it more informative and helpful. We cover here articles about mostly Customer Satisfaction Survey and Restaurant Menu which we take information only from the official website and some information we gather from the restaurant staff and the official team by mail and phone.