Dsw Return Policy - How to Return or Exchange DSW Items? ❤️

Dsw Return Policy – How to Return or Exchange DSW Items?

Dsw Return Policy

If you need to return something you bought from Dsw Return for any reason, you should review their returns policy first because Dsw Return Policy can change at any time.

Return Timeframe60 Days
365 for VIP Elite customers
Return MethodMail or in-store
Exchange Timeframe60 Days
Exchange MethodMail or in-store
Refund Period10-14 business days
Refund MethodMethod of Payment or store credit

Official Website: Click Here

DSW return policy allows you a return period of 60 days.

DSW Inc. is a company that sells shoes at a discount. It has a chain of about 180 stores in 32 states. The chain’s stores display over 30,000 pairs of shoes across more than 2,000 styles on self-service racks.

Moreover, DSW Shoe Warehouse stores typically occupy about 25,000 square feet of space, with almost 90% of that area dedicated to shoe sales.

In July 2005, the company had its first public offering (IPO) of stock. DSW plans to grow into a retail chain with 500 stores.

Dsw Return Policy Detail

Shipping & Returns

Standard Delivery4-7 Business Days
Express Delivery2 Business Days
Rush Delivery1 Business Day


There may be times when shipping is delayed because of things we can’t change. When this happens, we will try to let our customers know about it on dsw.com.

All people who live in Colorado have to pay a $0.27 non-refundable delivery fee per order. You calculate tax along with the fee when you check out and confirm your order.

Returns & Exchanges

Not completely happy with what you bought? We want to fix things. Because of this, it’s easy to return or exchange items at DSW, whether you send them back to dsw.com or to a DSW store in the US.

Here is where to start your return or exchange.

Note: Items bought in a DSW Canada store or online at www.dsw.ca must be returned in the same way they were bought.

How Do I Return Merchandise Purchased From A Dsw Canada Store Or Online At Www.dsw.ca?

DSW can’t take back or exchange items bought from any of its stores in Canada or from www.dsw.ca. However, if you would like to know more about returning or exchanging an item you bought, please visit www.dsw.ca or get in touch with the local DSW Canada store from which you made your purchase.

Vincecamuto.com Returns And Exchanges

Vincecamuto.com allows customers to return their purchases to DSW stores or exchange them for something else in accordance with its return policy.

Dsw Return Policy

Other than items marked “FINAL SALE,” you can return items to a U.S. DSW store or dsw.com for any reason within 90 days of the original purchase date to get a full refund using the same method of payment you used to buy the items (including PayPal).

* To receive a refund using the same payment method you used for the purchase, you must return the item in its original packaging, it must be unworn, and you must provide the original sales receipt or shipping invoice.

Some other rules and conditions that apply to returns and exchanges of goods are:

  • If you return something after 90 days and have the original sales receipt or shipping invoice, you will get a merchandise credit, no matter how you paid for it in the first place.
  • If you make an exchange within 60 days and have the original sales receipt or shipping invoice, you will get a credit on the same form of payment you used to pay for the item.
  • If you want to exchange something after 60 days, you will get a merchandise credit for the difference.
  • Furthermore, if you receive a gifted item and wish to return or exchange it, please note that any refund issued for returns or exchanges processed through dsw.com will be credited back to the original form of payment. Conversely, if you choose to return or exchange the item in-store, you will receive store credit as a refund.
  • If you paid with PayPal, you should make the exchange in person if you can. Representatives at the shoephoria! Customers must not allow center personnel to log into their PayPal accounts to make new purchases.
  • If you return something you bought with DSW Rewards or an offer, you will only get the final price back. We cannot reissue or refund rewards and offers, unless you exchange them on the same day you bought them.
  • You can return items you bought on dsw.com to a DSW store, but you can’t return items you bought in a DSW store to dsw.com.
  • If you want to return something without the original sales receipt or shipping invoice, you will get a credit for the same amount as the item’s current selling price. DSW may limit the number of returns that can be made without an original sales receipt or shipping invoice. All returns without the original sales receipt or shipping invoice must be accompanied by a valid ID. This could be a driver’s license, passport, military ID, or state-issued photo ID card.
  • You can return or exchange items that were purchased as part of a “Buy One Get One Free” (BOGO) deal. When you return or exchange BOGO items, the refund or exchange you receive will depend on how the BOGO discount was applied at the time of purchase.
  • Moreover, DSW marks some of their items as “FINAL SALE,” which indicates that the customer is unable to exchange or return them for any reason.
  • We do not accept returns or exchanges for fragrances, dry shampoos, nail polish, facial care products, products with alcohol, rechargeable batteries, and USB rechargeable devices if the customer has opened them or removed/broken the original packaging or seal.
  • Any DSW store will take back unopened specialty products in their original packaging with the seal still in place.
  • You can’t send back Specialty Products to dsw.com.
  • DSW has the right to limit the number of returns or exchanges, no matter when the item was bought.

*DSW VIP Elite members can return items up to a year after the date they were bought (for all purchases made after April 30, 2018).

Final Sale

Final Sale items cannot be returned or exchanged.

Returns And Exchanges To Dsw.com

  • Enter your order number and email address here to start your return or exchange.
  • In the online portal, you can choose the item you want to return or exchange and why you want to do so.
  • Use a label that has already been paid for and drop it off at any FedEx location.
  • If your order qualified for free returns, you can use this label to send your items back at no extra cost.
  • If your order didn’t qualify for free returns, you can still use this label to send the item back. To cover shipping costs, $8.50 will be taken out of your refund.
  • After you drop off your return or exchange at FedEx, you will get an email with tracking information.


Please allow 7-10 business days to process your return and credit any funds on your original form of payment.


DSW will send your new item to you as soon as they receive confirmation from FedEx that they have received your exchange through the online portal. You won’t have to pay for shipping, and when your new item ships, you’ll get a confirmation email with tracking information.

DSW will send you the items you want to exchange once they receive confirmation from FedEx that they have received your return package.

If the exchanged item is not returned unworn, in its original packaging, and with the original sales receipt or shipping invoice, you will be charged for both the original purchase and the exchange.

Moreover, you can only exchange an item if you wish to purchase the same product in a different size or color. However, if you want to exchange for a different item, please follow the steps for returns and place a new order.

*Most places accept prepaid labels

Exchange Via Mail

DSW handles exchanges in the same way as returns, and as a result, sends out the new item again. However, there is a difference in how the transaction is handled. Specifically, the store will charge you for the item that you exchanged and provide you with a credit for the item that you returned.

Just follow the steps above and write “replacement” on the package. Your job is done.

If the exchange is made within 60 days, then any difference between the old and new products will be refunded back into the same form of payment that was used to buy them.

This would be given back in the form of store credit after 60 days. You will only get a gift card in exchange for a gift, nothing else.

Paypal Returns

We will issue PayPal refunds using the same payment method that the customer originally used. However, the manner in which the goods are exchanged is what sets it apart.

People who use PayPal can not exchange money through the mail. You can only take thing back to a store.

The DSW employee cannot use their PayPal account to make a new purchase.

Moreover, if you made a purchase using a combination of PayPal and a gift card, you would receive a merchandise credit for the full amount.


DSW does not accept returns or exchanges for certain items. Here is a list of those items.

  • Worn out products
  • Final Sales items

Some examples of specialty items include perfumes, dry shampoos, nail polish, skincare products, alcohol-based products, as well as rechargeable batteries and USB rechargeable devices.

You can return the products to the DSW store if you still have them sealed and in their original packaging. In these situations you can not send anything back by mail.

Return Process Through Mail

If you bought something online, you can send it back to DSW as long as it gets to the warehouse within 60 days.

Additionally, you can use pre-paid FedEx services or opt for your preferred shipping company. Here’s what you need to know about both options:

Return Via FedEx

  • Get the FedEx return label that is inside the box from dsw.com.
  • Find the nearest FedEx location (Click here to locate FedEx store). You can also call them for help at 1-800-GOFEDEX (1-800-463-3339).

Note: You cannot use the FedEx return label outside of the US.

  • Therefore, repack your purchase and drop it off at a FedEx Office or FedEx Authorized ShipCenter.
  • Additionally, it’s important to note that it will take 7-10 days to receive the refunded amount and complete the return process. DSW will deduct the $8.5 shipping charge from the credited amount.

Return Via Preferred Shipping Carrier

Except for two things, the whole process stays the same.

Furthermore, you can avoid paying the $8.5 shipping fee if you purchase postage at any post office or parcel location.

Second, you have to type in the address yourself. Send it to

ATTN: Returns Processing 4314 East 5th Avenue Columbus, Ohio 43219 All other terms and payment deadlines still apply

FAQs – Dsw Return Policy

How Many Days Do I Have to Return Stuff?

Good! you have to return within 60 days.

Simply take your receipt and original box, along with your “unworn” shoes, back to a DSW store, and WITH EASE they will take care of you.

Just use the FedEx return shipping label that comes with your online order.

They will either give you a different item or return your money to the way you paid for it including PayPal.

What Happens After 60 Days?

Not a problem.

Just bring back the shoes and they will give you store credit that you can use online or in the store.

Similarly, when shopping online, you can return your order by using the provided return shipping label and in turn, they will credit your account with the amount of the order.

What If I Lost My DSW Receipt?

You still have a choice which is good.

You can bring the item in and get a credit that you can use on your next purchase.

Be aware that DSW does not have proof of how much you paid. So, you will have to settle for the shoes, boots, or sandals current price.

Like most stores these days DSW keeps track of your returns in order to stop fraud. They keep track of your tax returns with a single valid ID, such as your driver’s license, passport, military ID, or state-issued photo ID card.

What about returning or exchanging shoes i bought on DSW.com?

You can buy as many pairs of shoes as you want from their website, and as long as the total of your order is more than $35, you can return or exchange them all for free if you want to. Just be sure to do it in the next 60 days.

If your order is less than $35 FedEx will charge you $8.50 plus tax to ship it back to you.

Furthermore, we make a new order and send it to you separately, which distinguishes an exchange from a return.

Additionally, you can also contact our customer support team for any further assistance.

This policy is great because you can order different sizes and styles and try them on in the comfort of your own home with NO RISK.

I thought this policy was too good to be true, so I initiated a chat with DSW to confirm the accuracy of this information.

Can I Wear the Shoes (Test Them Out) Before Returning Them?

A DSW employee surprised me with their answer that stated shoes must be “unworn”.

The representative told me “We’ll take them back if you haven’t worn them too much” (as far as testing them out.) We just won’t take a pair that is already worn, if that makes sense. If you got a pair that was not right, we did make it right for you!”

So, I took that to mean that you can try on the shoes all day at home and still send them back for free.

If you wear them outside for a long time and damage the soles, they might not let you return them.

What If I’m Returning a Gift?

When you return a gift, you’ll have to settle for a credit that you can use to buy something else in the future.

Also, if you return something you bought with a DSW Rewards certificate, you’ll only get the final price back.

What About Canadian Orders?

Moreover, you cannot return orders made at a DSW store or website in Canada to a store or website in the United States.

Lastly, To exchange or return a pair of shoes, you must go to www.dswcanada.ca or call a DSW Canada store.

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