Asos Return Policy -Updated 2024
Asos Return Policy
Asos Return Policy 2024– ASOS is an online retailer of apparel and beauty products. In the year 2000, it began in London.
Sending something back to ASOS is simple and usually cost-free. However, it is always advisable to carefully read the ASOS return policy manual.
We do not abandon you to your own devices on this journey. Instead, we will take you step by step through the entire return process.
Note that the official website is the source of all information. The official website may make changes to this Asos return policy at any moment.
What is Returns Policy?
We want returns to be as easy as possible but if you want to know more about our Returns Policy, how to return something or the process scroll down.
Returning an unwanted item?
We get that sometimes something does not work for you and you want your money back. As long as an item is still in its original condition and follows the rules below, which include rules about fair use, we will take it back for free. None of these rules change the legal rights you have.
If you return an item within 28 days of getting it or being able to get it we will give you a full refund through the same method you used to pay for it.
We try to give you your money back within 14 days of getting the item back to our warehouse. If you want a refund for an item within the above time frames but canot send it back to us for some reason please let us know. However any refund will be up to us.
After that?
We do not take back items you do not want after the above mentioned return period. If you try to make a return, we may have to send it back to your default delivery address and ask you to pay for the shipping costs.
Final Sale
Items marked Final Sale have been marked down a lot and can not be returned, exchanged or refunded, except in very rare cases. This does not change any of your legal rights.
What happens to my return if I ordered using Klarna?
If you’ve used “Pay in 4 Payments with Klarna” to place an order, you’ll pay for it in regular payments. If you send something back within 28 days of getting it or being able to get it, we’ll give you a full refund.
Original condition
Since cleanliness and the safety of our customers are very important, some items can’t be returned for a refund.
Face and body products that have been opened, used, or don’t have their seals on them
If the hygiene seal is broken or any of the labels are torn off, the underwear should not be worn.
Swimwear should not be worn if the hygiene seal is broken or if any of the labels have been torn.
If the seal has been broken or tampered with, the jewelry should not be worn.
Cover their faces if the seal has been broken or tampered with.
None of this changes the legal rights you have.
You can try something on just like you would in a store, but please don’t wear it. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund and may have to send it back to you (and ask you to cover the delivery costs). On return, all items are checked.
Responsibility
Make sure the returned things are securely secured so they can’t break in transit as you are responsible for them until they reach us.
Make sure you have proof of postage in case you need to contact us regarding your return because you are still in charge of the shipment until it is returned to us.
Any things that are unintentionally returned to us are not our responsibility. If you want the things returned to you and we can locate them (which is not always possible), we could ask you to cover the shipping costs.
Fair use
If we see a strange pattern of returns that does not make sense like if we think someone is wearing their purchases and then sending them back or if they are ordering and returning,
Way more than even the most loyal ASOS customer would order or if the items returned do not match what they ordered, we might have to deactivate the account and any other accounts that are linked to it.
If this happens to you and you think we made a mistake, please contact Customer Care and we will be happy to talk about it with you.
If you need to make a valid return but your account has been deactivated, contact Customer Care. They will give you a return label but you will have to pay for shipping the goods back to us.
Bear in mind that legal action may be taken if the items returned do not match your original order.
Want to exchange an item?
We don’t offer exchanges. If you want a different size or color, you’ll have to send back the item you don’t want and place a new order.
Returning a faulty or incorrect item?
If you’ve received a product that’s not quite right, click here to learn more about faulty products. Or, click here to learn more about wrong items.
Did you order from ASOS Marketplace?
If so, please contact the seller directly for return address and instructions.
New online returns policy?
Don’t you know? ASOS is getting rid of paper! You will no longer get a paper returns slip with your order. Instead, you can make a return through your ASOS account.
Right now, if you want to return something, you have to print a returns label, but we’re working on ways to make this easier, so watch this space! Click here to learn more about how to get back.
How do I return something to you from the US?
You can send us back any item even ones that were on sale as long as it is been 28 days since you got your original order. When your order is sent to a Click and Collect location, you have 28 days from the time it arrives at the pick up point to return it.
If you return an item within 28 days of receiving it or being able to pick it up, you will get a full refund back to the way you paid for it.
Click here for information on how to get back from Canada.
How to return
Use one of the 47,000 UPS Ground locations across the country to send something back. Click here to find the UPS Ground post office near you.
Go to “My Account” to make your paperless return online.
- Go to ‘My Account and select ‘My Orders
- Click ‘Create Return’
- Select the items you want to return
- Use the drop-down menu to select the reason for return- there’s a text box if you want to provide more information
- Search for the drop-off location nearest you, and select it
- Click ‘Create Return’
- Check your email for your returns label
- Print your label and attach it to your bag (we’re working on this process!)
- Drop off your return, and you’re done!
When things are returned, they will all be checked out. If our Quality Control team doesn’t like how an item has been returned (for example, if the tags have been taken off or there are signs of wear) and we can’t put it back in stock, we may not be able to accept your return and may have to send it back to you.
Please keep in mind that items marked “Final Sale” have already been heavily discounted and can’t be returned, exchanged, or refunded except in very rare cases.
This doesn’t change any of your legal rights. These items will be marked “Final Sale,” and you’ll be able to see them when you check out.
What happens next with my return?
Go to “My Account” and “My Returns” to see how far along your return is. Once the items are back at our warehouse, we’ll handle them all at once.
If you use the ASOS app, make sure to turn on push notifications so you know when your return has been processed. Find out more about notifications here.
Keep your proof of mail in case you need to get in touch with us.
Returns can reach our warehouse and be processed in up to 14 days.
We’ll send you an email as soon as we’ve received and processed your return in its original state.
It may take up to 10 business days for your refund to appear, depending on your bank or card company.
If you get a voucher as a refund, it will be locked into your account and ready to use.
Looking for more information?
- Click here for more information on returning a faulty item.
- Click here for more information on returning an incorrect item.
Multiple orders to return?
You can send back more than one order at once. Just pick the items you want to return from each order and follow the on-screen instructions.
Once your returned items arrive at our warehouse, we’ll process them all at once, and we’ll send you an email for each order to confirm the return.
UPS Ground may not be able to accept packages exceeding 16x22x21in or weighing over 44lb.
You can also send back any ASOS packaging that has been opened or used since your last order. Even though all of our packagings can be recycled and 80–90% of it is made from recycled materials.
We know that not all local recycling centers take every kind of plastic packaging. So, please send us your used packaging along with your returns, and we’ll take care of the rest.
I’m an International customer, how do I make a return?
You can send back any item, including those that were on sale, within 28 days of receiving your original order because we want to make the return process simple for you.
Returns Options
Do you need to return something? If you are an overseas customer, you can mail your package back using any postal service.
For further information on how to return, go here and select your nation from the drop-down option. To learn how to return from Canada to the United States, click here. To learn how to return home from Mexico, click here.
Do I need proof of postage?
Do not forget to request proof of postage because you are in charge of the item up until the point that it reaches us. In this manner, you will have evidence that you sent your package even if it disappears in the mail.
Returns Note
Have you lost your returns note or label? You can use the Attachments section on this page to print a new one. Click on “Download” to get the file.
Make sure to fill out the returns form and include your order number when sending items back. Without these details, we can’t process your order.
How long does it take to arrive with you?
Depending on where you live and which postal service you use, it can take up to 21 business days for our warehouse to process your return (excluding weekends and public holidays).
We’ll send you an email as soon as we’re done with your return.
Any refund will go back to the card you used to pay for the first order. Depending on your bank or card company, this can take up to 10 business days (excluding weekends and public holidays).
Can I return an item for an exchange instead of a refund?
In the event that you receive an item from ASOS and decide you do not want it, you can return it at no cost to you.
We are unable to accommodate exchanges, but would gladly issue a refund for any items sent back to our warehouse. If you would like a product in a size or colour not currently available, you will need to place a new order.
Everything that is returned will be checked in when it arrives. We reserve the right to refuse a return if it has been determined by our Quality Control department that the item has been returned in an unsellable condition (such as missing or damaged tags, or obvious evidence of wear).
Returns from the United States, Canada, and Mexico: more details here.
Click here for details on how to return a damaged or incorrect item.
I don’t have the US returns note, how do I get a new one?
If the US returns note that came with your ASOS order is missing, you can ask for a new one by getting in touch with ASOS customer service.
You can either use the “Contact Us” form on the ASOS website or their customer support phone line to make this request. To validate your account, you could be prompted for your order number and other details.
Once your request has been handled, ASOS ought to be able to give you a fresh returns note so you may send your item back.
Have you received my returned items?
You must get in touch with ASOS customer support if you have returned things and want to know if they have been received.
They ought to be able to notify you of the condition of your returned items and any other steps you would need to take. You can get in touch with ASOS by contacting their customer service number, visiting their website, and utilising the Contact Us form.
How long does it take to arrive with you?
It may take up to 14 days for your return to reach our warehouse and be processed if you reside in the US or Puerto Rico.
The processing of returns from Canada or Mexico may take up to 21 business days from the date of arrival.
You can check the status of your return if you returned from the US by visiting “My Account” and “My Returns.”
By enabling push notifications on the ASOS app, you can receive updates regarding the processing of your return. More information regarding notifications can be found here.
Keep a copy of your postal receipt in case you need to contact us.
If you haven’t received an email from us within the previously given window of time, get in touch with us.
What will happen when my return arrives with you?
When things are returned, they will all be checked out. If our Quality Control team doesn’t like how an item has been returned (for example, if the tags have been taken off or there are signs of wear) and we can’t put it back in stock, we may not be able to accept your return and may have to send it back to you.
When we get your return in its original state, we’ll send you an email.
Once your return has been checked, any refund will be sent back to the same way you paid for it.
Depending on your bank or credit card company, it could take up to 10 business days.
If your item is returned in an unsuitable state or after the 28-day return period has passed, we reserve the right not to give you a refund. If you want your things sent back to you, we might ask you to pay for the shipping.
FAQs – Asos Return Policy
What is ASOS return policy?
As long as it has been 28 days since you received your first order, you are welcome to bring us back any item, even ones that were on sale. You have 28 days from the time your order is delivered to the pick-up location when it is shipped to a Click & Collect location to return it.
Can you return ASOS after 30 days?
Returning your order within 28 days of receipt or pickup will result in a full refund. You will receive a gift voucher in place of your money if you return an item within 29 to 45 days after receiving it or being able to pick it up.
Is ASOS returning free?
You can send an item back to us for free as long as it’s undamaged and adheres to the guidelines outlined below, which include guidelines for fair use. These things in no way affect your legal rights. If you return an item and request a refund within 28 days of when you received it or picked it up, we’ll offer you a full refund.
Can you return items on ASOS?
Returns are available and cost nothing. You have 28 days after receiving your order to return it for a refund. It can take up to 10 days for your order to reach the warehouse and be processed there.
Does ASOS charge for return shipping?
We comprehend that if something doesn’t work for you occasionally, you’ll demand a refund of your money. We will accept anything back for free as long as they are in their original state and adhere to the guidelines listed below, which include guidelines for fair use. Your legal rights are unaffected by any of these regulations.
