Autozone Return Policy – Simple Return, Exchange, and Refund [2024]
Autozone Return Policy
Autozone Return Policy 2024 – If you want to return something you bought at AutoZone, you’re in the right place. In this article, we’ll answer all of your questions about AutoZone’s return policy, including how to return items and what can’t be returned.
We’ll also tell you how to return something without a receipt. Let’s get started!
AutoZone’s return policy lets you send back almost any item you bought within 90 days. The items should be in their original state, with no damage or changes made to them.
Additionally, to be able to return something, you also need the original receipt and packaging. Moreover, if the item requires fluid to operate, you need to drain it out before sending it back. There are different rules for returns made online and in stores.
Note: All information is based on the official website. This Autozone Return Policy is updated but may change at any time on the official website.
| Return Period | 90 Days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 800-288-6966 |
| Official Website | AutoZone |
Gift Card Sales
All gift card sales are final and gift cards cannot be returned.
Customized/configured Items
When logos, custom embroidery, or trim are added to an item, like a floor mat, the sale is final and the item cannot be returned.
How To Return A Product Purchased From Autozone.com
Product Return To An Autozone Store
To return an item to an AutoZone store, just bring the item in its original box or packaging & your receipt to the store of your choice. Before you return a product, you must drain all fluids from it, if it has any.
* Also, if you can, bring the credit card you used to buy the part. The store will immediately put the price of the part on your card. When you take something back to an AutoZone store, you have to follow the store’s return policy.
You will only get your shipping costs back if AutoZone.com shipped the wrong item or if the item was broken when it left AutoZone.com’s Fulfillment Center.
How To Return In Your Nearest Store?
Before you return items to AutoZone online or in a store there are a few things you need to do:
Remove all liquids from the item you are sending back to AutoZone in person or by mail.
Firstly, empty and clean the parts you want to send back, and make sure they don’t have any flammable liquids or other dangerous substances in them.
AutoZone Returns gives you the freedom to bring most of the things you bought online back to the store where you bought them. Moreover, just follow the steps below to return your item without any problems.
Step-1:
To return an item, firstly, check to see if it can be brought back to the store or if it falls into a different category. Additionally, you can find the store closest to you on this page.
Step-2:
Go to the store closest to you with the item you bought & the original receipt.
Step-3:
If the purchase was made with a certain credit card, bring that card with you so that the money can be put back into your account right away.
Step-4:
If you paid for the item with a method other than cash, like PayPal or a debit card, show the original receipt & an Autozone worker will start the refund to your account.
Step-5:
First, talk to a customer service worker in the store, and then the worker will check the item. After that, your refund will be sent back to the way you paid for it originally.
How To Return Items Bought Online?
Some of the products you buy online from AutoZone can be returned both online and in-store, but not all of them.
Here are some easy steps for sending a return online:
Step-1:
Additionally, to send something back by mail, you need to make sure it doesn’t have any fluids that are flammable or dangerous. If such substances are found in a product, AutoZone will not take it back.
Fill out the return form in section B of the shipping invoice the right way.
Step-2:
After filling out all the information, subsequently put the return form and the item to be returned in the same box.
Step-3:
Additionally, place the return form and the invoice inside the package, and don’t forget to include a note on the package with the reason for the return.
Step-4:
Once you’ve done all of these things, you can call AutoZone’s customer service to arrange for return shipping.
AutoZone’s return policy makes it possible for US residents to send items back pre-paid. If you live in another country, you can send items back with any carrier you want.
Returning a Product by Mail
If necessary, all fluids must be drained from the product before it can be shipped. You must fill out the return form on your invoice and send it with the package.
AutoZone will send you free return shipping labels if the product was broken when you got it or if the company made a mistake with shipping & the item is being sent back from the United States. In other situations, it’s up to you to figure out how to send the item back.
Product Return To Autozone.com’s Fulfillment Center
To send an item back to AutoZone.com first drain all fluids from the item, if it has any. Then fill out Section B of your shipping invoice, which is the Return Form & put it in the box or packaging with the product.
If you are shipping from the United States and either I AutoZone.com made a shipping mistake or (ii) the product was broken when it left AutoZone.com’s Fulfillment Center, call AutoZone Customer Support at (800) 288-6966 to get a return shipping label.
When you get the shipping label, you need to repackage the item(s) & put the shipping label on the box so it can be sent back to the AutoZone Fulfillment Center.
If you are shipping from outside the United States or a U.S. territory and I AutoZone.com made a shipping mistake or (ii) the product was broken when it left AutoZone.com’s Fulfillment Center, ship the items back to AutoZone’s Fulfillment Center using the cheapest way possible.
Include a copy of the bill you paid for shipping with your package. When AutoZone gets your returned item(s), they will process your return & send you a check for the amount that is written on the carrier’s pre-printed label and receipt to cover your return shipping costs.
Additionally, AutoZone suggests using a carrier that lets you track your package to make sure your item gets back to AutoZone.com quickly & safely. The full price of the item will be put on your credit card.
In all of the above situations, it is your job to check and follow the shipping requirements of the carrier.
NOT ALL PRODUCTS CAN BE BOUGHT BACK. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL & RETURNS CANNOT BE MADE. OTHER LIMITATIONS CAN BE FOUND IN THE AUTOZONE STORE’S IN-STORE RETURN POLICY.
How To Return The Core For A Product Purchased From Autozone.com
Core Return To An Autozone Store
To return your product core to an AutoZone store just take the core & your receipt to any AutoZone store Any fluids must be drained out of the part before you send it back.
*Please return the core in the box that the new product came in if you still have it. If you take the credit card you used to buy the new item the store will immediately put the value of the returned core on your credit card.
When you take something back to an AutoZone store you have to follow the store’s return policy.
Core Return To Autozone.com’s Fulfillment Center
To get credit from AutoZone.com’s Fulfillment Center for your product core, you must first drain any fluids from the product.
Then, fill out Section B of your shipping invoice, which is the Return Form & put it in the box with the product. Put the return shipping label on the outside of the box and send it. You are responsible for making sure you know and follow the carrier shipping rules.
Additionally, AutoZone suggests that you use a carrier that lets you track your package to make sure your item gets back to AutoZone.com quickly and safely.
The shipping costs you paid to send the core to AutoZone.com’s Fulfillment Center will not be refunded.
Subsequently, after inspection, the value of the core will be put back on the credit card that was used to buy the item that was returned.
If you ship or otherwise return a core or other product to AutoZone, this is seen as a transfer of ownership, and AutoZone will not be able to send the core or other product back to you.
*Please recycle or dispose of all fluids that have been drained from a returned part in the right way. Before the parts can be shipped they must be free of any fluids that are flammable or dangerous.
In many AutoZone stores you can recycle for free. If you don’t live near an AutoZone store or the AutoZone in your area doesn’t have a recycling program, contact your local recycling agency to find out how to properly get rid of the item.
In-store Return Policy
To get a refund, take an item back to an AutoZone store within 90 days of the date you bought it in its original condition & packaging with the receipt.
During the warranty period, you should return a broken item. Refund requests may be turned down if the item has been used or put in place.
Additionally, AutoZone has the right to require all returns to be accompanied by a valid government issued photo ID, which will be recorded at the time of the return.
AutoZone accepts the following IDs for returns & the associated information will be stored in an enterprise-wide database of customer return activity: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport & U.S. Laser Visa.
If you want to return an item but don’t have the receipt, call AutoZone Customer Support at (800) 288-6966 and ask for your order’s transaction information. The customer service rep will also tell you how to return your item(s) to the AutoZone store closest to you.
Non-Returnable Products
Before you return a product, you should know that the AutoZone return policy says that some products are not eligible. These things are:
Present cards
Products that are made to order, such as floor mats with logos or trims
Items that say “final sale” when you buy them can’t be returned.
Autozone Full Return Process
There are 90 days to return it.
Most of the things you buy at AutoZone can be returned within 90 days of when you bought them.
Furthermore, let’s discuss topics such as AutoZone battery warranty, AutoZone online return policy, AutoZone return policy for opened items, and AutoZone’s in-store return policy.
Furthermore, AutoZone may have some rules about bringing items you purchased from AutoZone.com to an AutoZone store, and these rules are written on the product slip.
Autozone Exchange Policy
Not happy and want a different one? All products can be exchanged at AutoZone, with a few exceptions. AutoZone’s exchange policy follows the same rules as its return policy.
Check to see if you can return or exchange the item. If so, the easiest way to get a new one is to go to the AutoZone store closest to you. Just ask the cashier if you can exchange the item you want to change.
Moreover, don’t forget to bring the receipt with you. If you are eligible according to the AutoZone Return Policy, you will get the exchange item right away.
Apple’s return policy for iPhones, iPads, etc. is the same as this one.
| Exchange Period | 90 days |
| Exchange Method | 1. In-store 2. Online |
AutoZone Covid-19 Response
Furthermore, AutoZone has implemented measures to safeguard its employees and customers from Covid-19.
To further support this effort, the company has introduced a new emergency time off benefit for eligible part-time and full-time employees who work at AutoZone in the US. Additionally, here are some of the responses provided by AutoZone to Covid-19.
- They kept the right amount of safety and distance.
- Face masks must be worn by both employees and customers.
- Sanitizing is done right and on a regular basis.
- It is possible to do business without cash.
Autozone return policy without receipt
If you need to return an item but don’t have the receipt, call AutoZone’s customer service at (800) 288-6966 to get your order’s transaction information. The customer service rep will also tell you how to return your item(s) to the AutoZone store closest to you.
Autozone Return Policy with Receipt
To receive a refund, simply take the item back to an AutoZone store within 90 days of the purchase date, provided that it is in its original condition and packaging and accompanied by the receipt.
During the warranty period, you should return a broken item. Refund requests may be turned down if the item has been used or put in place.
Autozone Return Policy Battery
Furthermore, AutoZone will accept car batteries that have not been used and are returned within 90 days of the original sale. So, how can you return a battery to AutoZone?Even if you don’t have a receipt, you can still return or exchange a product.
AutoZone Refund Policy
It is easy to get a refund. You went to the store with your eligible product and original payment receipt, and the store refunded you in the same way you paid. If you misplace your original receipt, the store will issue a credit for the amount of the items you purchased.
| Refund Period | Within 7-10 Business Days |
| Refund Method | Original Mode of Payment |
FAQs -Autozone Return Policy
Are Returns Free At AutoZone?
At AutoZone, it’s free to return items in-store. Online returns are free only if you get the wrong item or one that is broken.
If there was no mistake on AutoZone’s part and you’re sending it back because you changed your mind, you’ll have to pay the return shipping costs.
Can I Return Custom Floor Mats?
Autozone’s return policy doesn’t cover items that have been customized or set up by the customer. This also includes logo- and stitched-on floor mats.
Do I Need The Original Packaging?
Furthermore, customers must return items to AutoZone in their original packaging. Furthermore, if you don’t have the original box or packaging, the company can charge you a fee or refuse the return.
How To Return AutoZone Store Purchases?
Any purchases made at AutoZone can only be returned to the store where they were bought within 90 days. Bring the item in its original box or packaging and keep the receipt so you can get a refund easily.
How Can I Return Autozone.com Products?
Furthermore, AutoZone is one of the easiest places to return things you bought online because you can bring things you bought at AutoZone.com back to an AutoZone store or the fulfillment center for AutoZone.com. Let’s talk about how to do both of these things.
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