Kohls Return Policy – Refund and Exchange Policy [Complete Guide]


Kohls Return Policy – Kohl’s is one of the best department stores with many things you’ll want to buy. But did you also know that you can return things to the store without trouble?

The Kohl’s Return Policy lets you return most items bought in-store or on Kohls.com up to 180 days after the original purchase date, with or without a receipt. The following items, however, cannot be returned without a valid Kohl’s receipt or account look-up.

Kohls Return Policy

Only high-end electronics are an exception to this rule.

You have 30 days to return even these electronic items. For an easy return, you would need the original box and a valid receipt. The goods would be taken back even if they were worn. After all, the policy is “No questions asked.”

Return Period180 Days
Return MethodBy Mail or in store
Exchange Period180 Days
Exchange MethodBy Mail or in store
Refund Period7 days
Refund MethodOriginal form of Payment

When you return something you bought on Kohls.com, you don’t get your shipping costs back. Only the amount that was paid for the item will be refunded. You won’t get back any money you paid for shipping on your order.

By mail, you can only send back things you bought on Kohls.com. Any item bought at a Kohl’s store can be returned to any other Kohl’s store.

If there was a problem with your order, like missing, broken, or the wrong items being sent, you can use the chat feature at the bottom of this page or call 855-564-5705 to talk to Kohl’s Customer Service. Here is where you can find out more.

Return in Store

Bringing your items to your local Kohl’s store is the quickest and easiest way to return them and get a refund. Our Hassle-Free Return Policy makes it easy to return or exchange most items up to 180 days after you bought them. Details can be found in the Return Policy.

If you return something to a store near you, you won’t have to pay for shipping, which you might have to do if you send it back in the mail. If you want to return something, you should bring the item and the shipping bill that came with it. You can find a store near you by using the Store Locator.

When you return any electronic device, including a smartwatch, be sure to erase any personal data and information you may have saved on it.

  • Bring your item(s) and packing slip to the store.
  • To print your packing slip, click here.

Return by Mail

To send back your Kohls.com order by mail, you must find the Return Form that came with your order and fill it out. The next step is to put the items in a strong box. Once the package has been sent back to the return center, it could take up to 30 days to process a return sent by mail.

Kohl’s doesn’t give out return labels. To return something, you’ll need to send it to the following address, along with all of its tags:

Middletown, Ohio, 45044-9401 Return Center 3500 Salzman Road

When you send something back through the mail, you have to pay for the postage to send it back. We are unable to provide a prepaid return label. Please go to your local Kohl’s store to get a refund. This will save you any possible return costs.

At the moment, Kohl’s can’t take mail-in exchanges. You can exchange an item at a store near you if you need it in a different size or color.

Follow these three easy steps:

  1. Print your packing slip, click here.
  2. Place the item(s) carefully inside a box, along with the completed return form.
    1. Include tags for all items.
    2. Do not wear or use items.
  3. Send your package to the address provided on the return form.
    1. Kohl’s does not pay for return shipping costs.
    2. We will process a refund within 30 days after receiving the items.

Returning items delivered by freight

We apologize! Large items that were delivered by freight can’t be returned at Kohl’s stores.

To return freight items:

  • Follow the directions on the stop sign printed near the bottom of your packing slip.
  • We will not refund shipping costs and surcharges.
  • A 15% restocking fee will be charged, however, items returned because they are defective will not incur a restocking fee.

Kohl’s Cash® Impact on Returns

Using Kohl’s Cash® is a great way to get the everyday things you and your family need while getting Kohl’s Cash® to use later on the things you want. If you get Kohl’s Cash® and use it, it may change the amount of money we give you back.

Returns When Kohl’s Cash® is Earned

Usually, you get $10 in Kohl’s Cash® for every $50 you spend on merchandise. If you are returning something for which you received Kohl’s Cash®, your coupon amount may change. If the amount of your return takes you below the amount needed to get Kohl’s Cash®, that amount will be taken away from your Kohl’s Cash® coupon.

When you make a return that earns Kohl’s Cash®, Kohl’s will adjust the original purchase amount to account for the return. They will then calculate the Kohl’s Cash® amount based on the new purchase amount, which could result in you earning less Kohl’s Cash®.

Returns When Kohl’s Cash® is Earned & Redeemed

Kohl’s will lower your Kohl’s Cash® balance when you make a return, even if you used the coupon on another purchase. If you used Kohl’s Cash® and then return the item, the refund will be adjusted based on the remaining balance. You’ll get back only the amount of unused Kohl’s Cash®.


Returning Items Purchased with Kohl’s Cash®

You get Kohl’s Cash® based on what you buy. When you return an item that you purchased with Kohl’s Cash®, that Kohl’s Cash® will be returned to you. You worked hard to get this coupon, and we wouldn’t take it away.

If the original Kohl’s Cash® coupon is still good, the value will be returned to the actual coupon. If your original Kohl’s Cash® coupon is no longer suitable, you will get your Kohl’s Cash® back in a new voucher.

Return Exceptions

You must return premium electronics and watches within 30 days of purchase in their original packaging with a valid receipt or by doing an account/tender lookup.

Purchases of beauty products, like those made at Sephora Kohl’s or Wellness Market, must be new or barely used and returned within 60 days of the purchase date with a valid receipt or account/tender lookup.

Return policy for limited warranties from Food Network

Need to Return an in-Store purchase?

Items bought in a store must be returned to the store. We can’t take mail-in returns for items purchased in-store. Stop by the Customer Service desk for help.

Unable to Find the in-Store Receipt?

Our stores might be able to help you find the original purchase so that you can get your money back. Even if we can’t find your purchase, you can still send it back as a “non-receipt return.”

You will get a Kohl’s Merchandise Credit for the item(s) you are returning based on the lowest discounted 13-week sale price for the item(s). There may be more work to be done. Please have a valid ID ready just in case we ask for it.

Returning Premium Electronics

As we said, this category is slightly stricter than the general policy. Most premium electronics are, but are not limited to, the following:

  • Headphones & Speakers
  • Gaming
  • Fitness
  • Printers
  • Tablets & Computers
  • Cameras
  • GPS
  • TVs & Home Theater/Entertainment
  • Electronic Accessories
  • Hoverboards
  • Drones
  • Virtual Reality

Here is a list of the brands that are covered by the policy. You only have 30 days to send them back as long as you have the invoice. During the holidays, the return period is more extended, which will be discussed later.

Defective Or Damaged Goods

What if you got a broken item from the company itself, which wasn’t your fault? Don’t worry, the return policy will take care of you.

Just let customer service know within 180 days (30 days for high-end electronics), and the company will take it back. You would also get your money back for any shipping costs you paid. Here is where you can talk to customer service.

If your package was missing something, call customer service at 1-855-564-5705 and ask for an exchange or a refund.

Kohls Holiday Return Policy

Kohl’s is aware that the holiday season can be a hectic time for customers. Therefore, they usually extend the return deadline for high-end electronics purchased between November 1 and December 25 until January 31 to make things more convenient for customers.

You would still have to give the receipt and the original packaging.

Can I Return To Kohls After 180 Days?

No, you can’t go back to Kohls after 180 days. This means that customers won’t be able to return items or get a refund.

FAQs – Kohls Return Policy

What is the Kohl’s return policy?

The Kohl’s Return Policy lets you return most items bought in-store or on Kohls.com up to 180 days after the original purchase date, with or without a receipt. The following items, however, cannot be returned without a valid Kohl’s receipt or account look-up.

Does Kohls have a 30 day return policy?

Bringing your items to your local Kohl’s store is the quickest and easiest way to return them and get a refund. Our Hassle-Free Return Policy makes it easy for you to return or exchange most items up to 180 days after the date you bought them.

Can you return something to Kohls without a receipt?

No receipt? No problem. Customers who don’t have receipts will get a store credit that can be used on anything in the store. Or, if a customer paid with a Kohl’s Charge or another credit card, Kohl’s can look up the purchase and give a refund or exchange.

Can I return to Kohls after 180 days?

After 180 days, can you return something? You can’t return anything you bought at Kohl’s after 180 days. Kohl’s used to let customers return items at any time.

Can you return washed clothes to Kohls?

Items can be worn and washed. I asked a Kohl’s live chat operator this question, and they said YES, you could return items even if you’ve worn or washed them.

Can I return to Kohls without tags?

How to return things to Kohl’s that don’t have tags. Kohl’s return policy is customer-friendly, so you can send things back even if none of the tags are still on.

What happens if you use Kohl’s cash and then return items?

You will receive the Kohl’s Cash® back when you return an item purchased with it. We will not take away the coupon that you worked hard to obtain. If the original Kohl’s Cash® coupon is still valid, we will return its value to the same coupon.


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