Gamestop Return Policy 2024 – Everything a Gamer Needs to Know


  Gamestop Return Policy

Gamestop Return Policy – If you buy a new console from GameStop and it’s not what you thought it would be or it’s a gift you don’t want, you might want to know what their return policy is.

Moreover, we have thoroughly examined GameStop’s return policy for consoles to provide you with information about whether a receipt is required, how to return your item, and many other details.

There are different ways to return electronics bought at GameStop. All refunds must be returned within 30 days of the date of purchase, and a receipt or order number must be shown for a refund to be accepted.

Return Period30 Days
Return MethodIn-store or via mail
Exchange Period30 Days
Exchange MethodIn-store or via mail
Refund Period7-10 Business Days
Refund MethodOriginal payment method

Gamestop Return Policy

Returns By Type Of Product

ProductReturn Period for RefundReturn Period for Identical Exchange
Unopened New Item30 Days30 Days
Tablets (Unopened)14 Days30 Days
Opened New Item (including Tablets)Not Allowed30 Days
New Accessories (Opened or Unopened)30 Days30 Days
Pre-owned Merchandise (Opened or Unopened)7 Days30 Days
Downloadable Content (DLC)Digital GamesPC DownloadsNot AllowedNot Allowed

In all cases, you must have a receipt. No receipt means no returns! Also, for GameStop, a game is considered opened when the shrink wrap is taken off.

Gamestop Return Process

You can send back items you bought online either in person or by mail. To return something to GameStop, all you need is the receipt and the item in its original, unopened state.

You can either bring the items back to the store or send them back online.

In both cases, it’s best to check with the customer service staff at GameStop first. You can email them here or call them at 1-800-883-8895.

In the following steps, you will learn how to handle both processes to ensure that your returns go smoothly.

Gamestop Store Return Policy

You can return items purchased either in-store or online to the local store.

Here, you can find a store near you. Read the instructions given above.

Make sure to bring the receipt and the product’s original packaging.

Gamestop Online Return Policy

GameStop’s website has distinct regulations for returning online purchases.

Get your packing list. The package needs it.

Explain Why You Are Coming Back

Print the return label and affix it to the package. Include manuals, wires, and other components.

In order to determine if you qualify, please contact customer service as tax returns should be sufficient, however, without justification, you will not receive your game or money back.

You Would Have To Pay For The Shipping Costs

When things go wrong, we’ll aid our customers. Subsequently, upon purchasing an item either in-store or online, you will have a 15-day window to exchange or return it.

You can exchange or return used items within 7 days unless otherwise noted. Return most products in-store, online, or by calling 1-800-883-8895.

Free returns in-store, $8.99 for delivery. Bring your store receipt or order number.

We’ll replace it or refund your money, plus taxes and fees.

Gamestop Exceptions

Even if a customer has a receipt, GameStop has the right to limit or refuse returns or exchanges. You need a receipt or a order number to return anything.

Furthermore, all decisions about returns must follow the laws that are in place, and refunds for lost items can be taken back if GameStop can prove the item was delivered or if it was used a lot.GameStop has the final say on whether an item that can be returned will be accepted or not.

However, GameStop may refuse to accept the return of an item that is not eligible, if the item is deemed to pose a potential health or safety risk to someone.

GameStop can also exercise its right to close accounts on, cancel or refuse orders or returns, or terminate accounts if customers violate or abuse our returns policy, or if returns involve any fraudulent activity.

In addition to the 15-day rule for new things and the 7-day rule for used things, there are exceptions listed below that require a receipt or order number to return the item.

When you buy something on sale or through a special promotion, there may be extra rules and you may not be able to get a refund or exchange.

Moreover, you won’t be able to get a refund or exchange on any new, non-broken electronics that aren’t returned in their original, unopened packaging.

Other than PCs, you can return or exchange goods that are broken within their return period. Within 30 days, you can exchange used, broken items.

Additionally, if the customer wishes to return a functioning PC, its components, laptops, or monitors, they will be subject to a 5% restocking fee. In the event that any of these items are damaged, the customer must reach out to the manufacturer directly to request a refund or exchange. (manufacturer contact info. can be found by calling GameStop support).

Customers cannot return orders that were shipped and cost more than $500.00 in-store on


Furthermore, digital content, Gift Cards, Point of Sale Activation (“POSA”), Trading Cards, and products like Pokémon and Yu-Gi-Oh! that come with Trading Cards cannot be returned.

A Pro Member can cancel their membership and get a full refund within two days of buying the membership, as long as they haven’t used any of the Pro benefits, like discounts.

Within thirty (30) days of purchase, you can exchange or return the following items: I PCs, laptops, and monitors that haven’t been opened (but are subject to a 5% restocking fee); (ii) software and hardware that haven’t been opened; and (iii) clean, unworn clothing.

Customers who use a “buy now, pay later” service, like those offered by PayPal, Zip, Klarna, or Sezzle, to buy a product will be able to get a refund for that product according to the other rules of this Return Policy, but they will still have to pay any remaining payments due under the terms of the “buy now, pay later” service.

Moreover, you can only receive a refund for the amount you paid for Xbox All Access, and Citizens One Financing will issue any refunds to you in the form of a check.

Please note that since this bundle includes a monthly subscription to Game Pass Ultimate, you can’t get your money back for this content.

Furthermore, under the Microsoft Warranty, you can exchange the console for up to a year, while GameStop’s standard exchange policy allows you to exchange the console for the same model within 30 days.

According to this policy, customers who paid for Klarna purchases in installments can receive a refund for their money. But this won’t change the fact that the customer still needs to pay Klarna in installments.

Gamestop return policy no receipt

You want to return something you just bought but you don’t have the receipt. Bad luck guys! Without a receipt, GameStop won’t return or exchange an item. So, the only thing you can do is keep the receipt safe until the next time you go shopping.

Gamestop return policy used games

GameStop’s policy on returns. We care about our customers and will do our best to help them when things don’t go as planned.

After purchasing an item in-store or receiving it via shipping, you can exchange or return it within fifteen (15) days for a new item, or within seven (7) days for a used item, unless it falls under our listed exceptions.

Gamestop return policy new games opened

GameStop’s policy on returns. We care about our customers and will do our best to help them when things don’t go as planned.

You have fifteen (15) days to exchange or return a new item after you buy it in a store or get it shipped. For a used item, you have seven (7) days, unless it’s listed in our exceptions.

Official Website: Click Here

FAQs – Gamestop Return Policy

How Many Return Days Does GameStop Give?

You have 30 days to bring something back to GameStop.

It’s also important to know that refunds are given back in the same way they were paid for.

The only time this isn’t true is when you pay cash for more than $150. If you want a check from the corporate office, you’ll have to wait 14 business days.

Are There Any Exceptions to the 30 Days?

There are a few exceptions, though:

You can get a full refund on new tablets that you haven’t opened within 14 days.

Gamestop does not offer any kind of refund or exchange for downloadable content.

Can Items Be Opened?

Furthermore, if you decide to open the game or gaming console that you purchased brand new, you will no longer be eligible for a refund.

GameStop considers games as “opened” once the shrink wrap has been removed. If you open it, the only thing you can do is exchange it for the same thing within 30 days of buying it.

This will protect you if the product breaks and it wasn’t your fault.

Do I Need My Receipt to Return Items?

GameStop receipts may be more important to keep safe than receipts from other stores.

This makes sense, since gamers could easily take advantage of their return policy if they didn’t need proof of purchase.

If you don’t have your receipt, you’re in a difficult situation with no solution.

What About Returning Pre-Owned Titles?

Here is where their return policy is kind of cool, but it also makes it easy for gamers to take advantage of them.

When you buy a used game, you have 7 days to return it for a full refund, even if you’ve already opened it.

This is a great way to try out games because you have nothing to lose if the game is stupid.

After your 7 days are up, GameStop gives you another 30 days to do an exchange of the same kind.

What About Returning Items Bought Online?

When you buy something from their website, you have two options:

Additionally, you can take your purchase back to any GameStop location or use the return shipping label that came with your order to send it back.

Note that all of the above information applies to both buying online and buying in a store. In other words, you need a receipt or packing slip to be able to return something.

NOTE: DO NOT mail back opened games, because Gamestop “does not give refunds for items that don’t qualify and can’t send the items back to you.”

In other words, you will never see your game or money again.

What About Returning Gaming Accessories?

When it comes to returning accessories, GameStop is a little less strict.

Within 30 days of buying an accessory, you can return it for a full refund, even if you’ve already used it.

Other Return Policy Tidbits…

“Packed” Products – If you try to return something that was part of a set, they won’t take it back.

Furthermore, if GameStop made a mistake and you’re returning the item through the mail, you can receive a credit for handling costs.

You can ask for your credit by calling them at 1-800-883-8895.

Furthermore, the manufacturer’s warranty will cover a video game, system, or piece of computer hardware if it breaks after 30 days.


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