Australia Post Customer Feedback Survey @ survey.auspost.com.au

47 thoughts on “Australia Post Customer Feedback Survey @ survey.auspost.com.au”

1. Bradbury Post office new owners. Rude and arrogant.

2. why is it that you cannot enter this competition ?

3. Staff at Gympie Post Office have always been exceptionally polite and helpful . Couldn’t expect any better . If you go in looking for an advertised item and it has been sold out then they do there best to re order the item in for you . What more would you expect .

4. Went to Round Corner Post Office and was charged $1 for a copy of my license and $2.50 to verify my identify . Is this a normal charge?

5. fabbo …clicked on it …not responding …dud !!

6. Woman at counter so rude to me at Springvale on 28/1/2020 around 4:50pm.
   I cam in post office Springvale with my two boys. I asked her for application form for concession card bus student and she reply rude to me and i’ll try to ask her where I can get that form she still reply rude again to me so I left but my kids want to buy 2 glues, then I bought 2 glues and give money $7 to her on her hand with my polite words but when she give change $1 back by through it to me with angry face too. Why???
   I never see like that before over there.
   Please find out that.

7. Went to Gosnells post office today 10/02/2020 the service was fantastic and quick.

8. Excellent service

9. great service at our local post office yenda

10. YOU NEED TO BE AN EINSTEIN TO NAVIGATE THE MY VISIT AUS. POST SURVEY. I COULD NOT FIND THE LINK WHERE THE OUTLET-ID & RECEIPT NO WAS REQUESTED WITH THE OTHER DETAILS. SURVEY 2020 NEEDS AN UPDATE. GUESS I JUST MAKE A PHONE CALL TO ENTER THE SURVEY & ABANDON ATTEMPTS TO DO IT ONLINE.
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11. I posted a parcel to New Zealand on the 17/02/2020. I paid extra to have tracking on it. As of the 03/03/2020 all the tracking is telling me is that it is in Melbourne still. The parcel was posted from my post office in Golden Square Victoria and the girls there have done all they can for me but it really hasn’t been of any help. They gave me a number to ring to talk to someone but there is no option on there to actually speak to anyone. With what it costs to send mail the service should be better and when you are told it will arrive in 5 days I expect it to arrive in 5 days not still be waiting for it 16 days later.

12. East Victoria Park Post Office. Good Services and helpful.

13. I visited the Fremantle Branch yesterday. Sue who served me went above and beyond to assist me with my passport application. She should be recognised for excellent customer service . Thank you Sue

14. New resident to Bute. The post office staff is very helpful, courteous and efficient. Quite willing to aßisi with all my queries and concerns.

15. My visit to Noarlunga P.O on19/3/20 was very pleasant. .Kylie is an absolute gem & did all she could to help.
    Outlet ID539276 receipt number…0334563

16. Not happy with these error messages ..I did what you asked…I posted a comment filled out my details no idea what you mean by website but that wasn’t a required field any way. I gave all details in my comment only to find it removed…I don’t have all day to play games with a site that is so pedantic
    My comment was about my visit to outlet ID539276 my receipt number is 0334563
    The person who was so helpful was Kylie ..she’s a gem!

17. Parcel sent from Paddington Sydney on 16/3/20. Tracking no. R242114021629208.
    Parcel received by recipient at Mudgeeraba Qld. On 19/3/20 minus the goods which were obviously stolen.

18. So where is the link. I as willing to do the survey, but already wasted so much time looking for the link.

19. So where is the link. I was willing to do the survey, but already wasted so much time looking for the link.

20. So where is the link. I was willing to do the survey, but already wasted so much time looking for the link.

21. monday23/3/2020 i bought a padded mailer pm2 x1 it was stamped so that it meant it was paid for
    tuesday 24/3/2020 go back to Colac PO to post the mailer counter assist said 8.95 to post i tendered $20 receive a handful of change plus receipt , when i return home i find i have been charged $1.45 for the bag, why stamp it to indicate paid for if the staff ignore it. i cant find receipt for monday

22. The best service is at Mandurah Forum Post Office Western Australia outlet number 609449. The staff are very helpful, efficient, polite and go out of their way to make you feel welcome. Keep up the great work and thank you for such fantastic service. Best wishes Jacquie

23. It was so fast and with a good social distances in the office. Just didn’t see any hand sanitiser

24. All I needed was a few stamps for letters to Europe. There were just a few people waiting, all in prescribed distance, and when it was my turn the service was quick and friendly.

25. Unable to enter my name, an outlet or receipt number. Boxes are greyed out.

26. Myaree Post Office, 11.05.20 Excellent helpful service, parcel delivered to Tasmania and collected, all good.

27. Did not think much of the post office in plenty

28. I would like to comment that Tony at the Berowra Heights Post Office is very helpful with all transactions and always has an answer and explanation when any help is needed .
    Tony is friendly and has a good knowledge of all the services available at the Post Office.

29. Rochedale PO on Underwood Rd, Rochedale Sth (in Logan, sth of Brisbane) – staff are such pleasant young ladies, and FAST. Love em!

30. always great service at Gympie post office.

31. Caboolture, the staff always have a smile and so helpful even with the difficulties of the times. Thankyou!!

32. Had mail redirected temporarily for 2 months on 6/7/2020 to commence on 10/7/2020. Mail still being delivered to old address 2 weeks after direction was to commence. Quick to take your money but no service. Not the first time this has happened. Similar problems when had mail held, took 3 days later to get mail delivered and then only after phone calls.

33. Email address I gave is incorrect. Should be [email protected].

34. The Staff at the Killarney Qld. Post Office are very efficient, friendly and go out of their way to be helpful. There is never any wait time in the Post Office when you go to do business.

35. Macquarie Fields Post Office staff are very friendly & very helpful .

36. Mandurah East staff very helpful – I had no pen with me – they supplied one that had been cleaned after the last person’s use – Covid safety! Thanks a lot.

37. Mornington East Post Office at Benton Square, service was fantastic, staff could not have been more helpful.

38. Great service as usual from the Staff at Moffatt Beach Post Office.

39. Orbost Vic Post Office has pleasant, helpful staff that are happy to assist you with whatever you need assistance with.
    Friendly, welcoming and very supportive!

40. The Sales Person at Ashfield Mall Post Office NSW was very helpful and my parcel is on its way. Looking forward to being a winner – for a change. Cheers Pinkie

    • unable to do Aus post customer servouy using your link! above,I click on Aus post link,no success!pls avise

41. unable to do Aus post customer servouy using your link! above,I click on Aus post link,no success!pls avise

42. Just posted a parcel to the UK from the West Perth Post Office.

    Michelle & Levina were a great help. From ensuring that the parcel was secure in the box, assisting with the customs declaration, and advising clearly what all the price options were – all with a smile on their faces.

43. Cant log onto the survey; website does not respond! is this an advertising scam??

44. AS PEOPLE HAVE SAID.. THE LINKS DON’T ALLOW ANYONE TO FILL IN SURVEY.??????
    WHAT A WASTE OF TIME EVEN DOING THIS.!!! LOL.

45. dont go to capella post office i asked lady for a prepaid visa card she told me post gift card was the same just blew $50 cause i cant use this online to buy what i want…
    Train your people thats just a rip off

46. My number was R40136501437373763
    The attendant at Canelands was absolutely fabulous and very helpful.
    Its a shame that I cannot fill in this survery to enter into the competition as there are no live links. ???? Maybe you don’t really want to give away $5,000 after all

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