Wayfair Return Policy – Must Read Before You Return
Wayfair Return Policy – If you need to return something you bought from Wayfair for any reason, you should review their returns policy first because Wayfair’s return policy can change at any time.
I can use the information below to familiarize myself with Wayfair’s return policy, in case I am not already aware of it.
These questions come to mind when we’re stuck with something we don’t want.
- Want to return a product you bought on Wayfair?
- How do you return furniture from Wayfair?
- How do I return a mattress I bought on Wayfair?
- How do I return or exchange the furniture I bought on Wayfair?
Wayfair Inc. is an American online store that sells furniture and other home goods. It is based in Boston, Massachusetts. Started in 2002 and used to be called CSN Stores. It now has 14 million items from more than 11,000 global suppliers.
Wayfair Return Policy
Wayfair’s return policy is simple and easy to understand. If you are unhappy with the product(s), you can quickly return it(them) within 30 days of delivery and get a refund in your bank account or as store credit.
| Return Period | 30 Days |
| Return Method | Online and in-store |
| Exchange Period | 30 Days |
| Exchange Method | Online and in-store |
| Refund Period | Within 7-10 Days From Purchase |
| Refund Method | Method of Payment or store credit |
Most items can be returned within 30 days of delivery. Item(s) must be:
- In its original, undamaged condition
- Disassembled, if the item(s) were originally delivered disassembled
- In its original packaging. If you cannot ship back the original box due to excessive damage, you must utilize a box that is either of the same size or has a maximum length of 108 inches.
There are a few items that can’t be returned:
- Open Box / Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Live Plants
- Swatches
We will not refund any shipping or service fees paid for the order. Among these are:
- $4.99 shipping charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery
Wayfair does not price match.
The following products or special-occasion purchases have different return policies.
Mattress Return Policy
Every mattress comes with a free trial period of 100 nights. If you don’t fall in love with it within 100 nights, you can return it for free or trade it for another one. You can only return or exchange an item once per order.
This doesn’t include Mattress Toppers, Crib Mattresses, Air Mattresses, or Mattresses that aren’t in a box.
Large Appliance Return Policy
Customers can return large appliances within 30 days of delivery, provided that they have not set them up and the appliances are still in their original packaging. In rare cases, you might have to pay a restocking fee to the manufacturer.
When the appliance arrives, please check the following twice before putting it to use:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
Don’t accept the delivery if you get the wrong thing or it’s broken. Tell your delivery person(s) and get in touch with us so that we can set up a replacement. Once you’ve set up the appliance, you can’t take it back.
Wedding Registry Return Policy
Extended Holiday Return Policy
Returns and Exchanges
Changed your mind and want to return an item?
Return services may be delayed as a result of COVID-19 safety measures.
Answers to these common questions are found below:
- Is my item or services eligible for return?
- How do I return my item?
- Will I have to pay for return shipping fees?
- Can I cancel my return if I change my mind?
Is your item broken, or are parts missing? We’ll take care of you! See Broken or Missing Items or Parts for more details.
Is my item eligible for return?
Most items can be returned within 30 days of delivery. Item(s) must be:
- In its original state, without any damage.
If the delivery was in a disassembled state, you would have to return the item(s) in the same manner.
- In its original packaging. If you cannot return the original box due to excessive damage, you must utilize a box that is of equal size or shorter than 108 inches.
How do I return my item(s)?
Returns are seamless and easy! Depending on how your item arrived the process to return will vary slightly.
If your item was delivered via UPS or FedEx you can complete your return online.
- To start your return go to the section of your My Account called “My Orders.”
- Find the return option for the item you want to send back and click on it. Fill out the online form choosing how you want to return the item and get your money back.
- Check your inbox for an email that says your return was accepted and has a shipping label.
- Print the shipping label you got in the return confirmation email and dropped off the package nearby. If you can not bring your item to a FedEx drop off location, you can call a service agent to set up a FedEx pickup.
- We’ll start your refund when we get your items back at our Returns Centers. Please read our Refund Policy to learn more about when we will give refunds.
If your purchase was a large, heavy, or fragile item(s) delivered via special carrier, you can complete your return online:
- To start your return, go to the section of your My Account called “My Orders.”
- Find the return option for the item you want to send back and click on it. Fill out the online form, choosing how you want to return the item and get your money back.
- Check your inbox to see if you have a return email.
- We’ll arrange to pick up the item in the afternoon when you’re at home.
- We’ll start your refund when we get your items back at our Returns Centers. Please read our Refund Policy to learn more about when we will give refunds.
At this time we can not take back items that are longer than 108 inches or weigh more than 150 pounds.
Please return to the store where you bought the item with your receipt and original packaging.
We will start your refund when we get your items back at our Returns Centers. Please read our Refund Policy to learn more about when we will give refunds.
Will I have to pay for return shipping fees?
The cost of return shipping, which can vary widely depending on the item’s original location and the chosen return method, may reduce the refund.
Please look at our Refund Policy for more information about refunds.
Can I cancel my return if I change my mind?
Changed your mind and want to exchange an item?
We are happy to help you exchange an item for a different colour, size or an entirely different product.
We do not have an exchange program but you can send your item back for a refund and buy something else that fits your needs. Please do what we say above and read our Refund Policy and Return Policy for more information.
Wayfair Return Exceptions
You can place a return for almost all of their products except:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates eg: 10 for $50, though you can return the entire bundle
- Items that you have already assembled
- Items marked – “Non Returnable”
If any of the above products were broken or wrong, these exceptions would not be valid. Next you should contact customer support at (844) 958-1072, so they can assist you.
Damaged or Defective Items
We know how frustrating a damaged or defective item can be.
Damaged Or Defective Item Policy
If you want us to fix a problem with a damaged or broken item you must let us know within 30 days of delivery. When your order is wrong we have several ways to fix it.
We may ask you to provide a photo and return the original item to ensure that your order is perfect. If we instruct you to return the original item and it fails to arrive at our Returns Center, we reserve the right to either cancel the refund or charge you for a replacement unit.
We have the right to refuse to fix or replace any damaged or broken item reported more than 30 days after delivery. To get started go to My Orders.
Wayfair will cover the shipping costs for any items that are broken or don’t work. You can choose one of the following –
- Replacement of parts
- A replacement item
- A refund
Follow the below steps to place a request:
Step-1: Go to My Orders
Step-2: Click on “Return Item” or “Replace Item or Parts”
Step-3: Select “Damaged or defective”
Step-4: Choose your resolution
Note: You need to complete this process within the 30-days of the delivery date
Wayfair Refunds Policy
How will my return be refunded?
When you return an item, you can choose to get your money back as a store credit (which never expires!) or back to the way you paid for it in the first place.
When will I receive my refund?
Timing of your refund is dependent on your refund method.
Store credit and gift cards: We will credit your account within one business day after we receive confirmation that you have returned the item in-store or at our Returns Center.
Credit Card: We will initiate your refund once you send back the item to our Returns Center or bring it back to a store.Your refund should appear in your account 5 to 7 days after the carrier drops off or picks up the item, but it could take up to 2 weeks.
Every other way: Please give us up to two weeks to process your return and give you your money back. For cash purchases, you may get a check from the company.
If your returned item doesn’t get to our Returns Center we may have to take back the money.
Will my delivery ship fees or services be refunded?
Any delivery ship fees or service charges collected on the order will not be refunded. This includes:
- $4.99 shipping charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery.
Can I change my refund method?
Yes, you can change your refund method before you have returned the item(s) by going to My Orders.
Is it easy to return items to Wayfair?
We are happy to take back items. You can return eligible items within 30 days of delivery for a full refund less the shipping costs.
Does Wayfair offer free returns?
If Wayfair makes a mistake or the product is damaged or broken, they will pay for the return shipping costs.
How many days do you have to return to Wayfair?
Can I return Wayfair items to Walmart?
Can I return items from Wayfair to Walmart? Even though you can buy some Wayfair items from the Walmart online store, you can not bring them back to Walmart.
Where do I return Wayfair items?
Go to the part of your Wayfair account called “My Orders.” Each item on your list of orders will have a return button next to it. From there you can handle the return. Please choose how you want your money back: store credit or how you paid for it first (minus return shipping costs).
What does open box on Wayfair mean?
It indicates that a buyer placed an order but ultimately returned the item because it wasn’t suitable. The returns department checks it to ensure it is still in good shape. They put it back on sale at a lower price if it is. So it’s a brand new, never used item that has usually been opened or taken out of its box.
Can you return something you bought online?
Online stores typically only accept returns for items that customers have not used or opened. If you want to return a purchase of clothing, you must keep the tags on the clothes. Follow what the website says to do. Most online stores have step by step instructions on how to handle a return.
I am Dipak Salvi. I’ve been a blogger since 2010, and I love to write. I really like to write about Survey, cars, technology, and money. I also write about fitness and health. I run a lot of blogs, such as https://commercialvehicleinfo.com. You can contact me at indianwheelsvlog@gmail.com
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