Due to our ever-changing inventory, exchanges are not available for online orders.

Return an Online Purchase at a Store

Unless otherwise stated on the packing slip, you can return items purchased online to a store for free within 40 days of the order date. Please note that you can only return items bought on marshalls.com to a Marshalls store.

To complete a return in store you will need to provide

Your signature

Your packing slip/receipt or your email confirmation of shipment.

If you don’t have a receipt, you will need to give your name, address, and a valid photo ID from the government.

The plastic bags with barcodes your items arrived in

You will get a credit for merchandise that you can only use in our stores if

If the item is NOT returned within 40 days of your order date

The item is sent back without a receipt, packing slip, or email confirming shipment.

A gift receipt is used to return the item.

The gift card was used to buy all or part of the item.

The item was purchased using PayPal.

Local, state, and federal laws always affect how we handle returns.